I Went to this dentist for a cleaning on a whim. After my initial exam, I was told I needed 4 root canals and had 6 cavities! this was VERY surprising to me as I brush 3-4 times daily and floss daily. The total estimate I was given was around $4500.00 out of pocket after my insurance pays their part. When I was paying my co-pay for the visit, the receptionist urgently tried to book me for an appointment to begin the overhaul I supposedly needed. I expressed to her that I was not ready to book b/c I needed to get my finances in order to proceed. She basically fast-talked me into applying for Care Credit. I really didn't want to put any procedures on a payment plan, but she insured me that applying for the line of credit would not effect my credit score (lie! anytime you apply for a line of credit it deduct one point off your score) and i was subsequently denied. I had no dental work done at the time of my first visit. I felt very hustled by the staff, first because I didn't feel that my teeth were in such bad condition, and secondly because of the receptionist INSISTING that I apply for the line of credit. After almost a year of saving for this supposed overhaul I needed, I returned for a second evaluation and the desire to begin the procedures. After a second set of x-rays, it was determined that I somehow only had 2 root canals and 5 cavities. Huh? How could 2 root canals and a cavity disappear when I've had no dental work done thus far? That's very strange. Even more reason why I felt that these people were just trying to get my money, instead of addressing my dental care. The dentist began work on one of the cavities I needed filled, and half way into it he discovered that I needed yet another root canal that supposedly didn't show up on the X-ray. He mumbled something to the dental assistant and briskly walked away to work on another patient. I sat there not knowing what was going on for about 15 minutes, then Dr. White returned to inform me that I needed a 3 root canal and he was going to give me a medicated temporary filling for now. He insisted that it would only last for 3-4 weeks maximum. This time when I left the office I vowed to myself that I would NEVER COME BACK. The staff is very unfriendly. The amount of work that I needed done kept changing by the visit, and the overall experience made me very uncomfortable and led me to believe that I was being hustled for my money and they didn't know what they were doing in my mouth. But they did know what they were doing when it came to my wallet. I now am being treated my DR. BROWN @ KNOLLWOOD DENTAL. I have been VERY pleased with my choice. Not only did he clear up exactly what was really going on in my mouth (ONE ROOT CANAL AND 3 CAVITIES) but he told me the temporary filling could last a very long time. He thinks that tooth has healed and is keeping an eye on it before we decide what further work is needed. If the tooth has healed, I can just have it filled and a root canal may not be necessary. Total estimate of work at my new Dentist's office: $2258.50. That's a HUGE difference. Basically what this experience has proved to me is that Dr. Alex White and staff were not capable of giving me a proper dental assessment, and like I said earlier, I felt very uncomfortable and as if the main concern was how high they could get my dental bill as opposed to adequate dental care. I can't believe this happened to me at a dentist office! I will never go back there again, and I hope anyone who is reading this post will take my story very seriously and skip this practice. Look elsewhere for your dental care needs. I highly recommend my new dentist Dr. Brown @ Knollwood Dental. I had a night and day experience between the two practices. read more
