I had a busted wheel on my bag. The airlines don't cover wheel damage so that sort of freed me to…read moreshop and find my own repair outlet. The google and yelp searches led me to Luggage Town which is in an Industrial park a few blocks away from Vaughan Mills Luggage Town is not just a town but a very packed city of suitcases and suitcase parks. The sole proprietor who runs it doesn't seem to be too hungry for business but happened to have enough time to take a quick look at my suitcase, complimented me on the suitcase, and rummaged through his brain whether he had a similar model to swap out the wheel. He believed he did and just told me to come back in an hour. He called me back in 50 minutes (within SLA!) and not only did he replace the wheel but he tightened all four of my wheel sections, all for $40 cash. I'm happy to consider this place for future gigs if I'm in a bind with my luggage. Glad to see one industry whose mom and pop shops aren't getting crushed by the big suitcase industrial complex!

Mike the luggage guy is an amazing person and excellent suitcase engineer! We walked to the place…read morewith any appointment on a Friday evening @ 5:15 PM with two broken suitcases and airlines request recipient to fix them. He replaced one without any hassles as he could see the body of the suitcase was broken and is not fixable. He was gentle enough to ask us for the choices of colour and some suitcase type. He gave as a little better range suitcase than our Kirkland one. For second one, which was non-canadian Samsonite, wheel was broken. And he spent like 1.5 hours to find the best match. He replaced it with other wheel, suitcase was still wobbly. He scraped to make it of correct size. It still didn't get fix. So he requested us to leave our contact and he will replace both the front wheels. On sharing our details the guy realized we live far, so this gentleman went again in all his depository to find two same wheels which could fit, so that we don't have to come again. He could have simply asked us to leave the luggage and come back later. Or just could have asked us to come another day by appointment. He for sure knows how to do his job and provide an excellent customer service!

Heys has an amazing product and also amazing customer support. I have a hand carry piece that's…read morebeen in use for 15 years that's been going strong and 0 issues whatsoever. We had a 28 inch piece that was damaged by Cathy pacific when my wife went to Asia last year. On her way there one handle broke off. On her way back the other hand broke off. Obviously this was checked in and at some point during the process this happened. We contracted Heys and asked about repair options. They offered sending us the parts or we can bring it in and they can repair for us. This was outside of warranty period as it was 8 years old. So I went on site and they took a look. Offered to repair for next day or give me the parts and I can replace myself. It was super easy to do and only needed a Phillips head screw driver. They have a customer for life from me. Keep up the great work Heys.

Ordered a Heys Azor 30" suitcase on October 8 2021 from the Heys.ca website (Order #87546). It…read morearrived on October 12, 2021. It seemed to be in good condition.  I put some clothing in it and went on a trip.  Heys is a Canadian brand of suitcase by the Sheikh family and I wanted to support fellow Canadians. However, from the very beginning, the wheels did not roll as smoothly as my friends' Heys Astro suitcase.  I thought my suitcase just needed some time for the wheels to adjust or something. It has only gotten worse, and it's only been 6 months. With additional suitcase use in terms of rolling the thing around an airport or across the ground in and out of buildings, it became an unwieldy experience. This is my third trip with the Heys Azor suitcase and it can't do the thing it was designed to do ---ROLL! I got down on the ground and took out my camera to see what is going on with the wheels. Well, it's one-wheel housing that's cracked and can't support the wheel properly enough to roll smoothly. Therefore, the suitcase cannot be maneuvered easily, creating stress on the other wheels, and you can actually hurt yourself trying to maneuver it. I hurt my shoulder, the taxi guy hurt his shoulder, and I'm sure a few airport suitcase handlers hurt their limbs as well. Do not get the Heys Azor 30" suitcase. The wheels are not made to do the job of a suitcase from the start.  I am imploring Heys CEO Emran Sheikh to go to China and hire some quality control people to put Heys suitcases through their rigors so this sort of poor construction does not ruin the brand name. I want a new suitcase that is light in weight, attractive, 30", and has wheels that roll smoothly.  I'll gladly send this one back at their expense. I've contacted Heys, but it's the Easter holiday.  Let's see how this all goes. UPDATE: After some emailing back and forth, Heys decided to send two replacement wheels in the mail to me at their expense.  They said normally the customer would pay for the shipping, but since I was a "valued customer" they sent it free.  The wheels arrived on April 26th, 2022.  Luckily my partner had a handy adjustable Philips head screwdriver (doesn't everyone carry one when traveling?) that we used to disassemble the troublesome wheel and housing. After the wheel and housing were removed from the body of the suitcase we could clearly see the actual suitcase was also cracked (see pictures). I emailed Heys with the verdict.  Just as I had said before... I wanted a new suitcase. Heys emailed me back on April 28th, 2022 to say they would send a new suitcase out.  All I had to do was cut the straps and divider of the current suitcase to shreds and send pictures of the destruction.  That way they could be assured that I wouldn't sell the bag to someone who wouldn't notice it only had three wheels. They wanted to mail me the same scary model in "pewter" color.  I don't want a poorly constructed type of Heys suitcase in ugly-ass pewter...of all colors.  If I wanted a Heys cheaply made pewter suitcase I would have bought one!  At least give me the same color in the same make.  Otherwise, I would rather go with my mate's Heys Astro type suitcase which seems to be more sturdy and is performing the function it was designed to do admirably.  I emailed Heys with this information and even added I would be willing to pay the difference in cost for the ASTRO 30" suitcase in purple (they have it in stock online). I am waiting to see what Heys says and will write an update shortly. UPDATE: May 11th 2022 Received a new Heys EZ Access 2.0 suitcase 30" in light purple delivered at no cost to my hotel. They don't have the Astro bag in a 30". The EZ Access 2.0 does not have a divider and does not open in the middle of the bag. But at least the wheels are working as they should without any items it the bag. UPDATE: June 12th 2022 Just returned from a trip using the EZ Access 2.0. The plastic zipper is broken. Luckily my clothes didn't fall out. I'm disgusted with this company! UPDATE June 20 2022 They want me to bring in their defective suitcase and if it can't be fixed offer me another in store credit for another crappy Heys suitcase. So drive around making two trips and wasting my time over a crappy product. I passed on the offer. I ordered an "Away" suitcase online (to match my Away carry-on I've had for 3+ yrs) and so far so good.

The Travel Store inside Toronto Pearson Airport Terminal One opens every day from 5 AM to 1 AM!…read more They carries luggage, travel accessories and some souvenirs too... Great for last minute shopping or just browse around. Aside from retailing, The Travel Store also offers storage services. An alternative if you have a long layover, you can just store your luggage here for a fee and take the bus to the city to explore a little....

This store sucks. Bought something from the store, defectives, tried to return it five minutes…read morelater. Store manager wouldn't take the return. Asked to talk to the store owner, could not be reached. Said they stood by their product hundred percent, just a lot of hot air. Forget Samsonite... once they have your money it's gone.

when I think of all my memories with this mall, since the beginning of my schooling till present…read moreday, I've always came to this store for everything and anything to do with bags, school bags, messenger bags and luggage for airplanes and other usage. This is absolutely my go-to spot for these items and I can say that after 20+ years of shopping with them, they have never let me down. you will find anything that you need here, from bags, to wallets and to travel accessories as well, and they have big brand names as well, Tracker (Bentley own brand), Air Canada, Atlantic, Gasoline, Samsonite, Swiss Gear, Via Rail, Diverso, KGB, Point Zero, Reebok, Roots, The Stone, Via Roma and much more. Located in canada's largest enclosed outlet mall, you will definitely find something here to help you on your journey or vacation. Lots of parking at this place at any day of the week whatsoever. Yelp isn't going to pinpoint where this location is but to explain it would be the opposite side of the mall from hurontario, south west section and really close to the orange entrance. Come here and get some really cost effective pieces of luggage!

In my search for a compact and durable laptop bag/briefcase with a strap due to recurring shoulder…read morepain (once this heals I will be back to wearing a backpack full time), I was able to find an item at De Catarina that Tumi had discontinued. This bag/briefcase is also lighter than any of Tumi's current offerings. De Catarina was able to ship this to the U.S. for me and even offered to monogram it before shipping which was appreciated although I went to my local Tumi store for monogramming assistance instead.

Whenever we are looking for a good quality bag, De Catarina is the first place we generally pay a…read morevisit. The shop carries handbags, computer bags, briefcase, wallets and other small leather goods. In side the shop, you'll find quality names such as Tumi, Dooney & Bourke, Francesco Biasia, Perlina and Mandarina Duck. The owner and staffs are always helpful and knowledgable. Recently, I was looking for a slim, compact computer backpack. I found exactly what I was looking for and purchased it with the help from the owner herself.

BEST. SERVICE. EVER…read more Of course I was nervous about handing off my bags to a stranger in Toronto! But I am so glad I did. :) My group arrived by MEGABUS in the morning but our check-in time for AIRBNB was not until the afternoon. The very friendly Paul met us at the bus depot, whisked our bags away and brought them to us later at the home where we were staying. On check-out day, he picked up our bags in the morning and brought them to the bus depot in time for our evening departure. The price for the service was very modest. And we were thrilled to enjoy Toronto bag free!

I cannot believe there aren't more warning posts about this "company." Out of desperation I…read more"booked" storage for a few hours in Toronto. I was directed to drop my bags off at a convenience store near my arrival destination (the address of the "drop off" location is not revealed until you pay). I needed to modify the drop-off time and quickly realized that there was no way to do this using the "Dashboard" feature online, nor is there any way to cancel the transaction even though the initial sign-up email assured me that this would be possible. The support email address does not even EXIST...my inquiry bounced back undeliverable. I don't know if the positive reviews are genuine but given the issues I had with the website and the non-existent support email address, I would steer clear. Would give zero stars if possible.

Stop closing all your stores and advertising they try are still open. You told me to bring my bag…read moreto a store to exchange for anew one. Store policy only before 30 days can you return it. Calling or getting ahold of customer service was a nightmare after 3 months to get back to me too late to be able to return an item when you offer a 1 year warranty which you purposely stall to make a person buy a whole new bag to only have that break apart months after having it. Then your customer service department is non existent and you call but it disconnected me every time after listening to the pre recorded message.

Don't shop in Bentley at Eaton center…read more Dishonest service. Dishonest sales people. Terrible service. The luggage of a well-known brand I bought in the store ended up fabric broken in the first trip. I went to the store and expected to get the warranty service as they committed. The first sales said our warranty doesn't cover fabric. The second sales said we don't cover zip but cover fabric. The third one said you must take the luggage to the store. The rest two also said so. So I sent the luggage to the store next day. The store manager, Nadya, told me: the warranty doesn't cover fabric,zip, handle,frame...in fact the warranty covers nothing except the minor flaws before you use it. Any damages occurred in traveling are NOT covered by warranty. Isn't a luggage made for traveling?! Then why on the earth the sales asked me to send the luggage to store? The store manager immediately blamed the sales girl. They started fighting in the store. Don't shop in Bentley, unless you want to enjoy sneaky sales and terrible service.

Repeating here my review I left in Google. I hate leaving…read morebad reviews, but in this case I feel obliged. I bought an average-size lightweight suitcase at this store and was initially very happy with its weight, size and price. I used it for a 10-day vacation. After just one trip (one way), one of the wheels started bending inward. On the return trip, the stitching on many joints came loose, and the external pocket ripped completely, exposing very poor-quality threads. While there may have been some airline-related damage, it was clear that if the stitching had been of better quality, the suitcase would not have been damaged so severely. Inspection showed this very clearly. The store owner refused to offer any remediation, insisting that the airline should reimburse me - even though the poor quality of the stitching was 100% obvious. In Canada, we have what is called an implied warranty, which by default covers all goods and services sold unless specifically stated otherwise (e.g., "as is" or with warranty voided). That was not the case here. I therefore expected at least some reimbursement, or at minimum, a discounted replacement. Unfortunately, no remediation was provided at all. Unfortunately (short-term) for me , and of course (long-term) for the seller. This is not the right way to do business. I hope very much that the owners will adjust their warranty practices and will become a solid, respectable and prosperous business, bringing joy both to themselves and to their customers!

Had the misfortune of this outfit recently. Bought two backpacks for three weeks back for the new…read moreschool year. Like the era past decor of the store, the return policy (warranty) follows the same mentality. One of the bags had begun to come apart at the seam and despite the 2yr warranty I was told no return, credit or exchange but instead I would have to trek the bag to the manufacturer on my on accord or pay out of pocket to have it repaired which was the case, $10 later. Do yourself a favor, stay away and deal with a reputable retailer.