Great selection of luggage - everything imaginable for everyone and every purpose…read more What makes this place even more exceptional is solid, genuine, customer service. This will be our go-to place for luggage and luggage-related accessories in the future. And the prices - VERY reasonable.

We come in every year to do our Christmas shopping and we found out that the lovely Spanish lady no…read morelonger worked at the store. For many years Veronica's patience and knowledge helped us select the absolute perfect gifts for our family and friends. The new service was so disappointing that we no longer want to shop at this store.

This is a fairly small store, but they have a good selection and excellent prices for both luggage…read moreand luggage duffel bags. My carry-on Hays needed to be replaced after more than 10-15 years of heavy lifting and good service - and I replaced it today. It was on sale for $99.99+tax. The same bag was on the Hays website and was more expensive (also on sale). This was a floor model but looks brand new. Good selection, solid variety and different types of luggage to suit all budgets.

I purchased an EagleSport roller backpack for my Grade 6 daughter. 2 months later the zipper was…read morenearly completely detached and the roller handle was broken. Luggage City does not allow for exchanges of defective product after 14 days. The staff and manager were not helpful in resolving this issue. I was able to get my concerns addressed via Luggage City customer service who were nice enough to recommend a better bag for our needs. My daughter is very happy about the replacement bag that we settled on from a different location of Luggage City (Woodbridge - which I would rate as a 5 star) - much larger selection and way better customer service.

I've made many purchases in this shop over the years. Just about all of them are still in use and…read moreholding up well ever since. This store might look a little small just by looking at the front window displays, but once you go inside, you can see just how extensive their selection is. They have a wide range of purses, backpacks, briefcases, computer and tablet cases, umbrellas, full suites of luggage, and travel accessories. The staff are usually quick to acknowledge you, and offer assistance. They're pretty knowledgeable about the features of their products, and can help you select the most appropriate piece for your budget. There are usually a few brands or pieces on sale at any given time. Their prices are quite competitive regardless. They carry a lot of popular character themed items for kids, and solid brand names for the adults, including the Henney Bear line. I've always come away with what I needed. I don't need to go anywhere else.

staff @ luggagecity are extremely professional ! Very quick with responding to emails and they keep…read moreyou informed, . The service was quick and very reasonable.I dealt with Jo-Anne and she is very pleasant professional and kind. This is the place to go for your travel purchases or problems in Ontario. Thank you for a quick service

First time visiting this store as I ordered something online and had to pick it up in person…read more Service was good. They sell a variety of luggage's and backpacks. I just wish they had more locations available.

The Dr Martens store at Vaughan Mills is one of the few "outlet" stores in the tourist-focused mall…read morethat ACTUALLY has good sales and sells original items, not lower-quality items intended only for outlet stores. The staff are super friendly and walk the right balance between helpful yet not pushy. In particular, Alessandro was masterful at dealing with a long lineup of exchanges at the cash, always remaining friendly, and Alessandra on the show floor noticed my love for the nerdy and geeky shoe incarnations and made helpful suggestions. I left with a purchase that will be enjoyed for years to come. A must see if you visit Vaughan Mills!

This is one of my first stops when I shop at Vaughan Mills. Most of my coats and jackets are from…read morehere, and I find the quality is fantastic. This outlet usually has 30% off the regular price, which makes a huge difference for my skinny wallet! One of my favourite fall jackets had a large rip in the lining. I brought it in for repair and they didn't even ask for the receipt. I was given a repair ticket and informed it would take 6-8 weeks. It was a bit confusing though, with several calls for a return authorization number, in order to follow up. When I went to pick up the jacket, it took the staff a very long time to find it. Thankfully, my wife wrote my name, address, and telephone number on a luggage tag, and looped it around the inside hook. The staff said my name wasn't anywhere on the jacket, but they noticed the tag while searching. I was also looking for the McMurdo winter coat for many years, a very popular jacket, and finally gave up. I found a similar one, and it is very warm, especially for our recent -28 C weather! The rain jacket that I bought a few months ago also came in handy during a massive downpour. I noticed the rain repelled off nicely. The service is friendly, but I suggest coming on weekdays if possible.

The staff at The North Face store is just amazing! So helpful in offering suggestions, getting me…read moredifferent sizes in different style and colours. I was here for pre Black Friday sale and they still have a lot of sizes available without the crowds. Great price and good products! They have really warm waterproof down filled parka perfect for the cold and snowy winter!

Repeating here my review I left in Google. I hate leaving…read morebad reviews, but in this case I feel obliged. I bought an average-size lightweight suitcase at this store and was initially very happy with its weight, size and price. I used it for a 10-day vacation. After just one trip (one way), one of the wheels started bending inward. On the return trip, the stitching on many joints came loose, and the external pocket ripped completely, exposing very poor-quality threads. While there may have been some airline-related damage, it was clear that if the stitching had been of better quality, the suitcase would not have been damaged so severely. Inspection showed this very clearly. The store owner refused to offer any remediation, insisting that the airline should reimburse me - even though the poor quality of the stitching was 100% obvious. In Canada, we have what is called an implied warranty, which by default covers all goods and services sold unless specifically stated otherwise (e.g., "as is" or with warranty voided). That was not the case here. I therefore expected at least some reimbursement, or at minimum, a discounted replacement. Unfortunately, no remediation was provided at all. Unfortunately (short-term) for me , and of course (long-term) for the seller. This is not the right way to do business. I hope very much that the owners will adjust their warranty practices and will become a solid, respectable and prosperous business, bringing joy both to themselves and to their customers!

Had the misfortune of this outfit recently. Bought two backpacks for three weeks back for the new…read moreschool year. Like the era past decor of the store, the return policy (warranty) follows the same mentality. One of the bags had begun to come apart at the seam and despite the 2yr warranty I was told no return, credit or exchange but instead I would have to trek the bag to the manufacturer on my on accord or pay out of pocket to have it repaired which was the case, $10 later. Do yourself a favor, stay away and deal with a reputable retailer.

This place sells the typical bags, wallets, luggage and some travel items like locks & bottles. I…read morewould imagine it's hard to get business in this location as he's surrounded by Winners & now Solutions just a block away. But I was looking for a wallet here & didn't like any of the ones I saw at Winner though they were half the price of the wallet I got here. The owner offered to give me a 10% discount which I think is fair. I got a lovely Guess wallet which is perfect for my needs. I may have paid a little bit more for it but it was exactly what I wanted & needed so I'm happy.

I truly, truly feel for businesses in today's tough economy. Poor old Winners, most of the clothing…read morelooks so tired and unappealing. Their Home section is the only spot I visit for the occasional culinary surprises such as imported seasonings. I scored some great turmeric and ginger chai mix from New Zealand, which was a once in a lifetime find. Other than checking out their Home section, I rarely visit this store.

I've noticed the prices have gone up at this Winner's. The prices I've noticed going up is in the…read morenatural skincare section which is where I go most often. The same 60 ml bottle of serum went from 7.99 to 9.99. At College Park it was 12.99 when I went before 2022. I wonder if the downtown Winner's at College Park is even more expensive than this location. The clothing racks are also usually neat compared to the downtown locations. One thing, I wish this location would do is make some of their sections larger. But I'm biased, I admit. I My main focus for shopping here is the cheaper prices for natural skincare & bags. LOL. I don't shop for clothing or shoes at Winner's as I don't have the patience to go through the racks most of the time. I will say though, that the line up goes quickly at this location as it usually isn't crazy busy. The people at the cashier are always nice too.