We decided to take our mother to Lugarno Seafood Restaurant for a Mother's Day dinner. I had my reservations given that both my sister and I fell ill last time we ate there however my mother my insistent. We made an early reservation to beat the dinner crowds; only 2-3 groups were there when we arrived.
From the outset, our designated waitperson was rude and quite abrupt. My mother was asking questions about the snapper dish and he said to her, 'if you don't want it then you don't have to order it madam'. I was quite shocked with his manner and approach to my mother, notably since it was meant to be her special day.
Following on from this service, he told us that there were over 200 people arriving that evening. To me, this comment was a subtle indication that we should not stay too long. On at least 3 occasions he tried to remove our plates, even when it was obvious that we had no finished. My mother said to him, 'excuse me, we have not finished our food yet', to which he replied, 'your mains are ready now'. The entire dinner felt rushed, and the service was unwelcoming.
In addition, I ordered a coke, he brought me a pepsi. When I brought it to his attention he was abrupt and took some time to get me the drink I had ordered. (Note: they serve 125ml of coke for $4.50- unbelievable).
When we asked him a question about the greek salad we had ordered, given it was $15 and contained mostly letters, 2 small pieces of tomato and 2 pieces of cucumber, he stated that 'this is what we serve'.
Although the main meals were fantastic, the appalling service and poor entrees and salads made this an unpleasant experience.
We paid a lot of money and were very disappointed.
We will never go there again. read more