The guy at the desk who checked us in was friendly. It wasn't busy and was quiet at 5:30am, but got…read morebusy by 7:00. The food and the options weren't very good. I wouldn't pay to use this lounge.

My experience at this lounge was so upsetting that it exceeded the limit I had to review…read more The service I received was non existent and I was treated with rudeness and aggression when I raised my concerns. Please see my attached images for my full review and experience from this lounge. I hope no one else experiences this when visiting this location. Also the food is bad. Nothing came out warm and tasted like it came from a tube. The food at the other "lower class" lounges is better.

The Plaza Premium Lounge at Heathrow Terminal was honestly pretty disappointing. It was a struggle…read morejust getting inside. The wait was about 15-20 minutes, so we checked in, walked around outside for a bit, then came back and were finally able to get in. Once inside, there was barely any seating available. We eventually found a spot, but the overall experience didn't really improve from there. The food was not good at all, and the selection was extremely limited. They were out of plates, out of utensils, and even the beverages coming out of the refrigerator weren't cold. Overall, it just didn't feel worth the wait to get into the lounge. We basically used it to kill some time and grab some below-average food before the flight. Definitely expected a much better experience.

A decent spot to wait for your flight in T2 but I wouldn't budget time to visit. This plaza premium…read morelounge is tucked away on the side right when you exit security so I had some trouble finding it but overall pretty good. Food was paltry with salad and a couple of stews. There is complimentary red and white wine, along with a soda machine but cocktails are charged.

There wasn't anyone at the door to greet us. I wandered in and looked around to find someone…read more Finally, waiting at the door again, a woman came out and said she was dealing with stuff in the kitchen. She wasn't very friendly and since she was gone for so long, a crowd formed trying to find out what to do. She wasn't very polite and told people to get back. No pleases, just "Get back." It was hard enough trying to find which lounge was which since the signage is horrific. It was a good experience being greeted with someone who was grumpy herself!

The best lounge ever !!!!! Ala carte menu and fresh charcuterie and fresh smoothies with no sugar…read moreadditive. Fresh fruits, Fresh baked bread and cookies, banana bread. All healthy and delicious! It's like a very fancy and pricey restaurant with 5 star food quality and service. Amazing ambience, meditation pods available too. Iced matcha latte with soy milk was amazing. My server was really good, smashed fresh avocado on a sourdough bread minus eggs and sour cream was a delight ! Parantha with chickpeas and green moon sprouts were super good and healthy. Love it

Available through priority pass the Aspire Lounge is one the best of its kind. From the layout and…read morevaried seating options to tarmac views the scene is nice while food is good, especially the ratatouille. Service from Veronica was an added bonus. She's better than some of the Michelin star staff in London!

The lounge was over crowded and hot. There was no place to sit. Food was cold and not good. Skip…read morethis lounge! Not worth the $$$

This shoutout is for Ramiro at Singapore lounge B2. He really cares about what he does; I tried two…read morecocktails on two trips and both were done really well. He understands dietary restrictions and can still balance the drink to perfection. This is a testament of his skill. I will his Tropical Punch and Mojito.

One of the Star Alliance lounge options in Terminal 2 of Heathrow. The Singapore Airlines name does…read morenot disappoint as the lounge is spacious, has a nice view of the runway, and most importantly, has a great selection of food and drinks. They had a diverse selection of food from laksa, minced pie, biryani, to fried noodles. It was a very comforting pre-flight meal after a lot of heavy British food during my holiday stay in London.

After our negative experience with British Airways customer service, my friend and I spent a couple…read morehours shopping in the terminal then headed to No. 1 Lounge since it was the one closest to where we happened to be in the terminal. The line was out the door with a 30 minute wait (and frankly not my favorite lounge, see my separate review of that one), and thankfully they told us to head to My Lounge which had more availability. They are both run by the same company, with My Lounge being recently remodeled and reopened (previously Club Aspire) in the past few months. Walking into the lounge it's decorated with a cozy vibe, think textured brick walls, warm jewel tone tweed textures on the furniture with medium wood accents in the floor and bookshelves, reminiscent of a modern family room. Seating inside looks roughly enough for about 100 people, at mostly lounge chairs and couches. There's decent spacing so that it doesn't feel too crowded. Check-in counter is immediately inside the entrance, at around 10:30am it wasn't too crowded, we were able to enter right away. Later on when we left around 1pm there was a short wait of about 10-15 minutes. Directly to the right of the check-in, there's a small, more private lounge room with seating for about 8-10 which is where we parked ourselves. Walking left past the check-in counter the space opens up to a bar serving liquor and cocktails, and a food bar along the wall. They had breakfast food set out, including yogurt, smoothies, granola and cereal, cut fruit, bread and mini pastries, and warm food including all the elements of a traditional English breakfast including scrambled eggs, bacon, sausages, baked beans, toast, roasted tomatoes, roasted potatoes. There was also a pancake station which I've seen at a couple other Europe lounges, and you can basically pour your own batter and it goes through a mini oven and pops out cooked on the other side. Around noon they also set out lunch food though we didn't end up eating much of that. Free WiFi is available and strong. There are screens scattered around the lounge with airline info though similar to other lounges no announcements are made, so you have to keep track of your own boarding time. Bathrooms are in decent shape. Normal hours are 5:00am to 10:00pm. Not a bad place to spend a few hours, would def stop by again if I lay over at Heathrow Terminal 3! For more info: https://no1lounges.com/lounges-by-location/my-lounge-at-heathrow-t3/

I loved this cute little airport lounge! I really enjoyed trying all the parfaits, teas, beans,…read moreBritish biscuits, and more this lounge had to offer on an international adventure. It was a quick in and out visit, but I enjoyed everything I tried! They didn't have options when I was there so much to take food with, but I filled up! They were friendly and accommodating of my need to use the bathroom and come back. Recommend!

We had a layover in Heathrow and spent maybe fifteen minutes of it at this Plaza Premium Lounge, an…read moreairport lounge that was somehow less pleasant than the public parts of the airport. We were told it was full when we rolled up and decided to wait in the seats just outside, which were perfectly comfortable, with plenty of room for our kids and our stuff. We went in when we could, though, using the same Priority Pass as everyone else, a free benefit of our very popular credit card. The lounge was generic, which was fine, and exceedingly hot and crowded, which was not. We stuck around just long enough for my husband and sons to grab some sad-looking pastries, then got the hell out. I would've been okay going back to those seats outside, but they were, predictably, taken. We ended up at an airport restaurant paying for food and drink just so we could sit somewhere a little bit more relaxing and civilized. In theory, a lounge should serve that exact purpose, but I wouldn't count on it from the Plaza Premium Lounge.

I would strongly recommend that you make reservations and not just turn up. It isn't huge, but…read morethey do take priority over reservations. Staff are attentive and constantly cleaning and clearing dirty dishes away. Food is your standard hot breakfast items, with fruit and pastries. Very pleasant atmosphere and worth the money.

It's a big and typically crowded lounge, so they've packed in as many seats in rows as possible…read more But it's bright, there's lots of good food and drink, and convenient enough to visit. Thought it was great there was a USB charge port at nearly every seat...but each one I tried was broken, which was annoying when I was just connecting through so didn't have a UK power adapter.

British Airways Business Lounge - A First-Class Experience Before You Even Board…read more All I can say is wow. The British Airways Business Lounge really impressed me. First off, it's very clean and spacious. You feel the difference the moment you walk in. They've got water stations, soft drinks, a wine selection, and even beer on tap if that's your thing. It's a place where you can actually relax before a flight. The breakfast spread? Well-styled and delicious. Everything from pastries to hot food was presented nicely, and it wasn't just for show--it tasted great too. I also don't eat pork they brought me some vegan options a nice touch. One of my favorite parts? You can sit back, enjoy your food or a drink, and watch the planes come and go. The whole setup is elegant and efficient just what you want from a business lounge. British Airways knows how to treat their travelers right. This lounge is a great way to start or be a connection on your journey.

Super nice - way better than any Club I've been to in the US…read more Lovely long bar with multiple bartenders (unfortunately too early in the am for me to partake). Decent coffee, full breakfast. Staff whisking away your used plates quickly. Clean clean clean restrooms!!

My opinion of United Clubs used to be much higher. Over the years, the crowds have increased and…read morethe quality has gone down. For a few destinations - including international -- they are still a good option. In most instances when I'm on the club, the food is stocked, but is boring. At LHR, the club is larger than most and spread out with more options. The food itself is good / not great / but airline lounge food. They also have all your Coke options with "heaps" or ice if you gone without during your travels. My only gripe about this lounge is related to LHR itself. You have to walk forever to get here.

I must say, since I've switched my loyalty from United to American Airlines/British Airways, this…read moreis the best lounge I've been to. Huge space, nicely maintained, excellent service, lots of charge ports, and a good food and drink selection. Highly recommend. I was impressed. My only complaint? No sit down bar area. I'm a sit-at-the-bar kind of traveler! :)

It takes a bit of a walk and a few escalators to get to the British Airways First Class Lounge, but…read moreit is absolutely worth it. This lounge has the space as in a huge area, the relaxed vibe, the very comfortable chairs and sofas to make this the perfect stop and break when taking that 15-20 hour flight to Asia with the one stop in London. Well this stop is the best. The team here is outstanding. They have a greeter 30 feet outside the entrance. There have always been 3 staff members at the check in which is in seconds. Love the selection and top shelf beverage and wine variety. Really love the ice cream cart. Get a genuine and full English breakfast here. The handy QR codes make it so easy and convenient to order and instantly receive food, drinks and amenities right at one's seat. Enjoy the ultimate shopping experience as you jump on the " Reserve and Collect" computers to reserve and shop from any store or boutique at the airport. All this while checking out the sun teasing with a ten second appearance and the planes entering and exiting the gates a few hundred feet away The team here keeps the buffet stocked and picks up used plates in a jiffy. The sad part is leaving after settling into that beautiful LazyBoy armchair and hopping on the sometimes crowded elevator( excuse me lift) as the escalators going down are temporarily out. First Class all the way.