My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

They are Great at fixing the problem and Roland is a very Honest man. I've gone there for my oil…read morechanges. Very Professional

Frankly, Roland at Kwik-Lube & Tune in Wenatchee is one of the only mechanics I trust. My family…read morehas been going here for decades now and Roland has always taken good care of our vehicles and advised us in ways to help us save money. I never feel like I'm being swindled or paying for services I didn't need, and he won't charge me just to diagnose an issue which is a lot more than I can say for the dealership I bought my vehicle from. If you're looking for a trustworthy mechanic, look no further. Roland is your guy.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

I recently brought in my 2017 Subaru Impreza for a tune up and diagnostic/repair on my thermostat…read more When I received my vehicle back. They told me everything they completed on my vehicle (including tire rotation). I immediately noticed my tire pressures were not within specification, and they read the exact same pressures prior to bringing the vehicle in. This was evidence that my tire rotation was not completed, nor was my vehicle even thoroughly inspected, as stated in my discharge paperwork. Their technician also overfilled my oil by 1 Quart, which can damage the motor. They did not bother to call my warranty company for the repairs needing done on my thermostat. The repair would have in fact been covered under warranty & could have saved me money out of pocket. Instead, David in Subaru Service Dept. brushed it off like he did not want to deal with the warranty company and charged me out of pocket. I left the dealership with my vehicle, and about a week into driving noticed my vehicle is STILL experiencing the same issues with the thermostat & also rough idling. When I called to speak with them, I was made to feel like I was in the wrong for noticing these major discrepancies. I brought my vehicle in for a second opinion from a different maintenance shop, and they diagnosed/fixed my issues right away. They also found the discrepancies with my vehicle listed above. Eric, the manager of Cascade Subaru Service, wrote me a check that covered only the diagnostic and thermostat repair. I appreciate the gesture, but based on my experience that is not satisfactory to me & I will never go back. I do not trust them after this experience. This has me concerned for other's safety, costly vehicle repairs, as this dealership is not trustworthy.

The service manager apologized for the mix up in not doing the oil change in the first appointment…read more While that was nice, some sort of discount or another car wash voucher seemed more appropriate. Dennis in the service department was very helpful. My car's display screen is now working.

I would NEVER recommend Town Toyota. Although our salesman Daniel was extremely easy to deal with…read moreand we enjoy the new vehicle we purchased, I do not appreciate shady business practices and low ball offers on trades. We were told we would only get $8K for our 2014 Toyota Tacoma 6-speed manual transmission with lift/new wheels and tires because it had 200K+ miles and "rust." Now today, I see Town Toyota has listed it for $20,000. I understand making money but that is absolutely disturbing. I knew I should have gone to Parker Toyota. Thanks Town Toyota for reminding me that shitty dealerships still exist.

Our daughter recently bought her first new car, and we couldn't have asked for a better experience…read more Mark Lenicka was absolutely wonderful from start to finish. He was so patient, kind, and genuinely caring as he walked her through the process and made sure we all felt comfortable every step of the way. He even came in on his day off to help us, which says so much about the kind of person he is. Buying a first car is a big milestone, and Mark helped make it such a positive and memorable experience for our family. We are truly grateful for all he did. We highly recommend Mark and Cascade Subaru!

Found exactly the car I wanted and received exceptional service through the process. I worked with…read moreLeon Comeau, who is the most knowledgeable person I've ever met in all things Subaru. He showed me features that I had no idea existed, and provided tips and tricks for maximizing the benefits of the Costco Auto Buying Program. He followed up timely and supportively after my purchase. Nothing about the process felt high pressure or unclear. This was the best car buying experience I've had to date!

I took my RAV4 to Global Car Care because Slip Indicator Light was staying on ...traction control…read moreproblem. First, they said "rear plug" of transmission had come out and needed to replaced. Also, the battery was bad and needed to be replaced. The battery recovered overnight after I asked for my battery back to return since it was only 12 months of the 36 month of Interstate's warranty. Manager Jay told me a car's alternator does not charge the battery. Then at the end of the next day Global Car Care called to say after the test drive it was not shifting properly so needed to replace the Steering Rack and Tie Rods of a cost of $2,069.21. I declined and picked up the car, no improvement in problem. - cost of $456.31 I then took the car to Town Toyota, they quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and front wheel alignment. The total cost for Town Toyota service department to resolve problem and improve drivability in a half day was $347.10.

I want to thank Tito and Jeremy and all the staff at Global Car Care for the great customer care…read morethey extended to me. I have a BMW X5 that is older and I have been going to Global Car Care for 3 years now for maintenance and service. They did a major service on the car. They took me home and had the car ready when promised and the repair came under budget. The only thing that would make it better is a ride in that red Mustang!!!! Thanks guys!!!!! Chris Levine

New brakes on my wife's car. Fair price they work great…read more This is the third vehicle I've taken to Adan, all good results good price. Give them a try. Noel

We have had car issues with our Tahoe and this mechanic can always fix anything within 2-3 days…read morefaster than any other mechanic, been coming here for 6 years! If it's a simple problem.. it can always be fixed right on the spot.

Highly recommend Mazur Automotive! They're honest, knowledgeable, and gave me a thorough assessment…read moreof what was needed and not needed. Ken at the front desk clearly answered my questions. I appreciate their efficiency.

I used these guys once, and will never be back. I needed them to troubleshoot a sound on my Subaru…read more I thought I had a bad CV axel (common issue with Subaru's) but instead it appeared to be a heat shield on the wheel that was rubbing. Fair enough, easy fix. Instead, they chopped it off on the passenger side. About a day later, the noise was back. I crawled under the car and could see the drivers side was doing the same. I took a screwdriver and bent the shield out of the way and noise never returned. I'm just baffled that they didn't know how to fix the issue easily or without a less destructive way. Tells me they didn't test drive it or really diagnose the issue to begin with.