I cannot stress enough how detailed their work is. From scheduling to contract to payment and…read morefinally, to the carpet cleaning itself - outstanding attention to detail resulting in a job done awfully well! Did it take time, absolutely - but it was time, and money (not even 1/2 of what I had budgeted for) very well spent. Yes, I will most definitely be calling upon them again!

They gave quick responses and very reasonable pricing…read more They were able to set up an appointment and come out quickly. They accept all methods of payment!! They will be my go to from now on for all carpet cleaning!

i got my home professionally cleaned for the very first time today and it was so phenomonal! i was…read moreable to trust the ladies that came into my home to clean my house and care for it. they paid a lot of attention to small details that i wouldn't even know to clean. this will definitely help maintain my house easier. thank you camise !!

Olya and her team did an amazing job with a massive move in clean for me and my family. She was…read morecommunicative, flexible and her cleaning was truly top notch.

I have used Olya and her crew several times and I am always amazed! I feel so comfortable and…read moreconfident about the quality of work and the integrity of the team. I will recommend to my friends and will continue to use them!

I wanted to update the review to ensure everyone knew that they did come back out to clean the…read moreplace to rectify issues with the first visit. This was a much better and thorough clean and took a little longer than the first due to attention to detail. Time was miscommunicated again which is why it is not going up to 5 stars. But it was cleaned.

Paradise and her team came in and made the space I moved in to feel like a space I could make mine…read more All while my two little boys found opportunities to make small talk. Paradise has a great energy and working with Chores and Floors was a wonderful experience. It is hard to find reliable, fairly priced, professional services - and Chores and Floors is alllll that and beyond.

I had Uptown Sparkle come out to my home and was lucky to have Ai Wen as my cleaner. She was…read moreincredibly polite, professional, and right on time. She took such great care with everything, and my house looks absolutely amazing. You can tell she takes pride in her work. I'm so grateful for the quality and attention to detail -- I would absolutely recommend Uptown Sparkle (and especially Ai Wen!) to anyone looking for a reliable and thorough cleaning service.

From the owner: Uptown Sparkle – Charlotte’s Trusted Home and House Cleaning, Standard/Deep Cleans,Move In/Out Pros…read more Now offering 20% off for new customers! At Uptown Sparkle, we make it easy for Charlotte families and renters to enjoy a spotless home without the stress. We specialize in residential cleaning, home cleaning, house cleaning, deep cleaning and move-out cleaning across Charlotte and surrounding areas. Our team delivers reliable, detail-focused service with simple online booking, transparent pricing, and fast communication. Whether you need weekly home cleaning, a one-time deep clean, or a full move-out cleaning, Uptown Sparkle helps your space look its best. Why Charlotte chooses Uptown Sparkle: • Fast online booking • 100% satisfaction guarantee • Background-checked cleaners •Liability Insurance

I requested a home cleaning. Cristy was punctual. She came in with a dedicated team and scrubbed my…read morehouse. My teens rooms are sparkling clean and show worthy. The bathrooms shine. Definitely worth it. I've already asked them to come next month.

I requested the cleaning of my one bedroom and one bathroom home. Christy responded promptly to my…read moreinquiry via Yelp and stated she could provide service the day I requested it. She and another lady arrived to complete the service on time. She emphasized on arrival that they were heavily booked today and seemed a bit anxious. I thanked her for scheduling me. Out of respect for their time, I showed them around quickly, and they got to work cleaning. I left the house with my dog for a bit, though they said we could stay to minimize interference. Within an hour to an hour and a half, they were done. The cost was $140. When I came back, everything looked okay at first glance. However, later, I found debris still in the corners. The water was dirty when I mopped my floor a week later. For context, I have a tiny dog whose paws get wiped on entry. I don't wear shoes in the home, and I work out of town and am out most of the day on the days I'm home, so there is not a lot of foot traffic in the home. I'm unsure if the home didn't get the attention needed because of their busy schedule or because it stressed her, but attention to detail is critical in the cleaning business. If proper attention can't be given to a home, it's better to reschedule than leave the job somewhat undone.

We've been a customer for several years now. Very professional and detail-oriented cleaning team…read more They are by far the best cleaning service that we have used to date.

I am very disappointed with the service from Five Star Cleaning. I wanted to surprise my mother,…read morewho is in her 70s, by having her home cleaned for the holidays. There are many areas she shouldn't have to worry about cleaning, so I was hoping for a smooth and professional experience. Unfortunately, this company failed to show up twice for the estimate. The first appointment was never even written down in their book. They apologized and rescheduled for the next day between 10-11 a.m. When the employee called my mom to say she had arrived, my mom opened the door--and no one was there. It turns out the employee went to the wrong address. Instead of correcting the mistake, she told my mother she had another home to clean and would not be able to come until 2 p.m. My mother, a nurse, took time off work for these appointments, and both days ended up being completely wasted. This level of unprofessionalism is unacceptable. I'm not sure how this company has the ratings it does, as they did not offer an apology beyond the initial mistake and did not offer even a small discount for the inconvenience. It is for these reasons, I do not recommend this company and will be looking for a more reliable cleaning service.

I've been looking for a new cleaning company since November. In the spirit of minimizing trial and…read moreerror, I did quite a bit of research and narrowed it down to this and one other company, and had a clean with each. New Sense was, without a doubt, the clear choice for me. The owner, Franchely, is very professional and responds promptly to all inquiries, even though I asked a lot of questions and took my time making a decision, she didn't waver in her politeness. I sent her a last-minute, Hail Mary message on a Thursday requesting a clean for the upcoming weekend. Without hesitation, she got booked for that Saturday. The team showed up early (but not too early). They were polite, prompt and friendly. They toured the house, asked what made me switch cleaning services (which I truly appreciated), and got started immediately. They set an estimated completion time of 3 hours. I headed out so they could work in peace. 3 hours later, they were finishing up as scheduled. When I returned, I saw that no detail was left unattended. Everything was beautifully clean, and my home smelled divine. It was also a fair price for the quality of the work. I will be using them monthly and can't wait for my next clean.

The best!! We are new to Charlotte and had another person cleaning our home, but they did not get…read morethe job done. Franchely and her mom are the best! Prompt fast, and reliable! True lifesavers for me and my family.