I was only in Luckys pawn for a few minutes this morning, but it only took me a few minutes to decide I will never be coming here again. When we walked in, there was no one else in the store, the lady behind the counter looked up when we walked in and went right back to reading her magazine. No "hello", "how may I help you", "good morning", not even a nod of the head. It was apparent right away that we were nothing more than a distraction to this ladys reading. We walked around the store and then came up to the counter, we had to wait for a few minutes before I finally got tired of her blatantly ignoring us and cleared my throat to get her attention. She finally looked up, and said "what do you want...", her tone made it clear that we needed to get what we needed and leave. They ended up not having what we were looking for but even if they had, I would probably of passed on it due to the absolutely rude service we got.
***Luckys- If you are reading this, you need to learn a few things about customer service. 1.- You ALWAYS greet someone when they walk in. 2.- You ALWAYS be polite and interested in what your customer needs if you expect to ever see them again. 3.-You NEVER blatantly ignore a customer because your too busy in your issue of weekly world news or whatever magazine you plopped in front of you that morning. read more