I received a message from John Michael and Kathy, the owners, regarding my concerns. They have…read morereviewed the training with their staff and addressed the issue. I have since dropped my Ramsay baby off again for grooming and have been very happy with the experience.

I've taken my rescue dogs to Kinder Critter for grooming and have always appreciated the kindness…read moreof their groomer, Amber. Unfortunately, my recent interaction with the owner was one of the worst and shocking customer service experiences I've ever had. One of my dogs is a high-anxiety rescue who requires medication for grooming, and couldn't be groomed that day due to construction noise going on at the facility. When I asked to briefly speak with the owner about the situation, he interrupted me before I could explain and said, "That noise is not our problem. I don't care." When I questioned that response, he repeated, "I don't care. Just leave." I was honestly stunned and simply picked up my dogs and left. A few minutes later he called me. Instead of speaking to me in a professional way, he immediately justified his behavior by saying he was stressed because of the construction. When I told him I wasn't returning he called me a "two-faced b****" and told me to "f*** off" before hanging up on me. The front desk staff were kind and professional, and Amber has always been wonderful with my dogs. But the way I was spoken to by the owner was shocking and completely unacceptable. Pet owners trust businesses like this with animals that are essentially members of their family. Being told "I don't care" twice by the person running the business, followed by that kind of treatment, destroyed any confidence I had in returning. Because of this experience, I will not be bringing my dogs back.

My 5 month old kitten broke his leg and I was so scared about what to do. I was able to make an…read moreappointment the following day and their ortho was available to get a good look at his X-rays. They determined it was a clean enough break to cast him and let it heal on its own. My kitten was so crafty he escaped his cast several times but the staff was kind enough to let me bring him back in to rewrap it. After a week of that, they xray again and determined it was healed enough to let him go without it but to keep him calm in a room without stuff to climb and jump on. Walter is lucky he's a kitten and healed quickly! The staff was so friendly and welcoming and answered every question I had about my kitten as well as the costs along the way. Everything was laid out before I signed for treatment. Overall great experience. Thank you!

My baby does not mind going to this veterinary office ..Everyone professional and great with the…read morepets.

Everything about this business is excellent. I have been with them at least 8 years and I…read moreappreciate the effort they put into the dogs. My boys love going here. I love the fact overnight stays are supervised. See you all soon.

Everything and person who works there are just great. Very nice and caring and the groomer also…read moredoes excellent work. My dog can't wait to go. A quality business that you can trust. Sally Hill

I've been bringing my pets to CityVet White Rock for years, and while I've shared my appreciation…read morebefore, this week's experience reminded me why I keep coming back. My two puppies recently had dental cleanings, and even though it's a routine procedure, I was still nervous. Handing over your pets and waiting while they're under anesthesia is never easy. Dr. Farr and her team were incredible from start to finish. The communication, updates, and genuine care they showed made a stressful day feel so much easier. What stood out most was how personal the experience felt. I never felt like just another client or that my puppies were just another appointment. It was clear that Dr. Farr and her team truly cared about them and understood how much they mean to me. When I picked them up, I knew they had been well cared for, and the thoughtful follow-up afterward only reinforced that feeling. Great veterinary care is important, but finding a team that treats your pets like family is something special. I am incredibly grateful for Dr. Farr and everyone at CityVet White Rock for taking such wonderful care of my babies.

I got an appointment the same afternoon I called. I was so relieved. because my pup was going away…read morefor training camp soon. Dr. Tunnel was WONDERFUL! She bonded well with Greta, so her health checkup was drama free. Dr. Tunnel made going to the vet a really good time. She explained everything so I understood what I had to do once I got home. The whole shabang was ~ $300 and a great experience. I highly recommend and appreciate CityVet - White Rock.

My dog was well taken care of. I will use D best pet sitting again. Responsive and easy to…read morecommunicate with.

This was the first time I have left my dog anywhere overnight because I recently adopted her. I…read morehaven't traveled in the last 4 months because I was worried about boarding her someplace. I believe that she went through a tough time before I adopted her. I saw the great yelp reviews and I decided to call and she answered right away and agreed to meet my dog and I was that afternoon for a walk through. I wound up leaving my dog over the weekend and Julie was very sweet and you can tell she is an animal lover. I felt very comfortable leaving my dog with her. She has excellent communication skills too. My dog came home and was happy to see me but she was a happy happy dog so I that's a great thing. I recommend trying this place if you want someone that lets your dog run freely and play with other dogs as well. It was my dogs first time and I will be taking her back next time I travel.

We absolutely love this place for grooming our doodle. Marcelo and his wife actually love what they…read moredo and don't shame you if you bring in a doodle like most groomers, lol. They're kind and helpful and make you feel taken care of. Show this small business some love! You'll be so happy you did.

From the owner: We are the Best Doggy Daycare Hotel Groomer in Dallas! We have a clean, fun, and loving environment…read morefor your pets. They will have a chance to make new friends while they are here. Your pet need a new do for the summer? We got you covered. Just give us a call or text. As about our specials.

I've had uncomfortable experiences here. Expensive. Bill not explained to me correctly, possibly…read morepaying for items I didn't receive.

I absolutely love this clinic, the staff and Dr. Norris. They SAVED my sweet baby kitty. and I…read morecouldn't be more grateful, and every step of the way felt like FAMILY. He is healed, happy and back to himself and I couldn't be MORE THANKFUL FOR THEM!

Elyse is FABULOUS. My pups absolutely love her and can barely contain themselves when they see her…read morecar pull up outside. She walks with them a couple of times a week and house/pet sits for us at times when we are out of town. I trust her implicitly, both with my pups and my house. She's personable, professional and above all else reliable. There's a reason she's so busy. Thank you Elyse.

My family recently went on a long vacation and used Claws, Paws, and All Pet Sitting to watch our…read moredogs and our house. Elyse, the founder and owner, took great care of our furry family members and kept the house clean and organized! Not only did she catch an issue with our pool's filter which prevented a minor problem from turning into a major one, she also got our most anxious and grumpiest boy to trust her by the end of the first day. That alone deserves an award! Elyse maintained excellent communication by sending photos and videos and she tailored her care to each of our dogs, all different breeds and personalities. It gave me, a somewhat anxious person who views animals as family members, complete peace of mind. And while she just founded the business, her years of animal care experience shine! Regardless of your pets breeds or needs, Claws, Paws, and All Pet Sitting can do it all! I will forever recommend and use their services. Book now!