I received a message from John Michael and Kathy, the owners, regarding my concerns. They have…read morereviewed the training with their staff and addressed the issue. I have since dropped my Ramsay baby off again for grooming and have been very happy with the experience.

I've taken my rescue dogs to Kinder Critter for grooming and have always appreciated the kindness…read moreof their groomer, Amber. Unfortunately, my recent interaction with the owner was one of the worst and shocking customer service experiences I've ever had. One of my dogs is a high-anxiety rescue who requires medication for grooming, and couldn't be groomed that day due to construction noise going on at the facility. When I asked to briefly speak with the owner about the situation, he interrupted me before I could explain and said, "That noise is not our problem. I don't care." When I questioned that response, he repeated, "I don't care. Just leave." I was honestly stunned and simply picked up my dogs and left. A few minutes later he called me. Instead of speaking to me in a professional way, he immediately justified his behavior by saying he was stressed because of the construction. When I told him I wasn't returning he called me a "two-faced b****" and told me to "f*** off" before hanging up on me. The front desk staff were kind and professional, and Amber has always been wonderful with my dogs. But the way I was spoken to by the owner was shocking and completely unacceptable. Pet owners trust businesses like this with animals that are essentially members of their family. Being told "I don't care" twice by the person running the business, followed by that kind of treatment, destroyed any confidence I had in returning. Because of this experience, I will not be bringing my dogs back.

My 5 month old kitten broke his leg and I was so scared about what to do. I was able to make an…read moreappointment the following day and their ortho was available to get a good look at his X-rays. They determined it was a clean enough break to cast him and let it heal on its own. My kitten was so crafty he escaped his cast several times but the staff was kind enough to let me bring him back in to rewrap it. After a week of that, they xray again and determined it was healed enough to let him go without it but to keep him calm in a room without stuff to climb and jump on. Walter is lucky he's a kitten and healed quickly! The staff was so friendly and welcoming and answered every question I had about my kitten as well as the costs along the way. Everything was laid out before I signed for treatment. Overall great experience. Thank you!

Been taking my two cats here for years always fast and friendly people working always . Same with…read morere ordering medicine thank you guys again for the help ! Even when the location was closed they were able to still get my cats medicine from another location that same day . Had to share this experience . 10/10 would recommend !

I want to give HIGH PRAISE to Happy Tails for going above and beyond with their customer service…read more My family left for a vacation in Italy on July 2. My brother was staying at our house with our two dogs. Two days after we left for our two-week vacation, on July 4th, the air conditioner in our house broke. On a holiday and with a 7-hour time difference, we had to make other arrangements for our dogs. Happy Tails not only answered my texts first thing in the morning Dallas-time but they allowed my brother to drop off our dogs, even though they were closed. I had no idea how long my dogs would be there but they assured me the dogs could stay as long as we needed them to. We were in communication throughout the week as the repair status for our AC changed and Happy Tails was so responsive and accommodating. They are truly your friendly neighborhood business, putting their customers first. Thank you Happy Tails!

Everything about this business is excellent. I have been with them at least 8 years and I…read moreappreciate the effort they put into the dogs. My boys love going here. I love the fact overnight stays are supervised. See you all soon.

I've been bringing my pets to CityVet White Rock for years, and while I've shared my appreciation…read morebefore, this week's experience reminded me why I keep coming back. My two puppies recently had dental cleanings, and even though it's a routine procedure, I was still nervous. Handing over your pets and waiting while they're under anesthesia is never easy. Dr. Farr and her team were incredible from start to finish. The communication, updates, and genuine care they showed made a stressful day feel so much easier. What stood out most was how personal the experience felt. I never felt like just another client or that my puppies were just another appointment. It was clear that Dr. Farr and her team truly cared about them and understood how much they mean to me. When I picked them up, I knew they had been well cared for, and the thoughtful follow-up afterward only reinforced that feeling. Great veterinary care is important, but finding a team that treats your pets like family is something special. I am incredibly grateful for Dr. Farr and everyone at CityVet White Rock for taking such wonderful care of my babies.

I got an appointment the same afternoon I called. I was so relieved. because my pup was going away…read morefor training camp soon. Dr. Tunnel was WONDERFUL! She bonded well with Greta, so her health checkup was drama free. Dr. Tunnel made going to the vet a really good time. She explained everything so I understood what I had to do once I got home. The whole shabang was ~ $300 and a great experience. I highly recommend and appreciate CityVet - White Rock.

D Best is actually the Best pet sitter i have used. I have a shy dog who doesnt do well with…read morestrangers and he loves being boarded now! Theres a huge fenced in backyard and he loves to play outside. Its great knowing that my boy is happy and well cared for while im away!

My dog was well taken care of. I will use D best pet sitting again. Responsive and easy to…read morecommunicate with.

We absolutely love this place for grooming our doodle. Marcelo and his wife actually love what they…read moredo and don't shame you if you bring in a doodle like most groomers, lol. They're kind and helpful and make you feel taken care of. Show this small business some love! You'll be so happy you did.

From the owner: We are the Best Doggy Daycare Hotel Groomer in Dallas! We have a clean, fun, and loving environment…read morefor your pets. They will have a chance to make new friends while they are here. Your pet need a new do for the summer? We got you covered. Just give us a call or text. As about our specials.

I've had uncomfortable experiences here. Expensive. Bill not explained to me correctly, possibly…read morepaying for items I didn't receive.

I have taken all my furry children to Dr. Norris since I was a kid when my family took our German…read moreShepherd, Moses, to Dr. Norris. He was so kind and compassionate and took such good care of all my "kids" - from Moses Smith, who passed in the early 1980s, to Snowball Smith, who passed in the late 1980s, Missy Runewicz, who was hit by a car and Dr. Norris and his staff kenneled her, loved her and then helped me when she passed due to her injuries. He and his staff also took exceptional care of our favorite youngster, Nick Bayless, who was my husband's constant companion due to his disability. His passing was so crippling to us all, but now we have the most spoiled of them all, Max, who is literally Nick's twin. I'm now in my 60's so Dr. Norris and his staff are a part of my family.

Elyse is FABULOUS. My pups absolutely love her and can barely contain themselves when they see her…read morecar pull up outside. She walks with them a couple of times a week and house/pet sits for us at times when we are out of town. I trust her implicitly, both with my pups and my house. She's personable, professional and above all else reliable. There's a reason she's so busy. Thank you Elyse.

My family recently went on a long vacation and used Claws, Paws, and All Pet Sitting to watch our…read moredogs and our house. Elyse, the founder and owner, took great care of our furry family members and kept the house clean and organized! Not only did she catch an issue with our pool's filter which prevented a minor problem from turning into a major one, she also got our most anxious and grumpiest boy to trust her by the end of the first day. That alone deserves an award! Elyse maintained excellent communication by sending photos and videos and she tailored her care to each of our dogs, all different breeds and personalities. It gave me, a somewhat anxious person who views animals as family members, complete peace of mind. And while she just founded the business, her years of animal care experience shine! Regardless of your pets breeds or needs, Claws, Paws, and All Pet Sitting can do it all! I will forever recommend and use their services. Book now!