Sold guys - needed a quick help with my key issue and they came through. Really appreciate your help!

If you are looking for an auto shop that combines expert skill with genuine integrity, look no further than Lucky's Auto. It is rare to find a shop that offers this much transparency in the car industry today. I brought in my 2018 Kia Stinger, and a huge shoutout goes to Ernie. He was incredibly thorough and went above and beyond to explain exactly what the car needed. As a Stinger owner, I'm particular about who works on my vehicle, and Ernie made the entire process seamless and honest without any high-pressure sales tactics. It's clear that they truly value their customers. read more

I chose this shop because I wanted a professional opinion before purchasing a used van and later returned for additional repairs. Between the pre-purchase inspection, HVAC switch repair, and A/C service, I spent just under $600. One recurring issue throughout my experience was communication and scheduling. On multiple occasions, I was told work could be completed the same day, only to arrive and be told the vehicle would need to be kept overnight or even through the weekend. While I understand that unexpected issues can arise, this happened more than once and made planning transportation and work schedules difficult. The most recent visit was for an A/C system that was not blowing cold air. I paid for an evacuation/recharge service, refrigerant, oil, dye, and Schrader valve replacement. Unfortunately, the A/C still does not blow cold air after the service. After being notified it was working after the service( we never felt cold air), I requested technician notes, pressure readings, vent temperature readings, and any diagnostic information related to the repair so I could better understand what was found. I did not receive the information I requested. My partner and I also experienced difficulty getting responses to follow-up calls and messages. I understand that vehicle repairs can be complicated and that not every issue can be resolved on the first visit. My disappointment comes from the lack of communication, changing timelines, and inability to obtain clear documentation or answers after spending a significant amount of money with the shop. I will not be coming back and based on my experience, I cannot recommend this shop to others who value consistent communication, transparency, and follow-up support. Update: I wanted to update my review now that the situation has been resolved. After my original review, the owner Tom personally reached out and took the time to review everything with me. He acknowledged that there were communication issues during the process and that some important checks should have been performed earlier. I appreciated the honesty and accountability. The shop continued diagnosing the A/C system and ultimately found metal contamination from a failing compressor. They also helped isolate a possible issue with the aftermarket rear A/C system that had been added during my vans conversion. The owner worked with us on the repair cost and provided documentation and explanations throughout the process. The experience was still more stressful and time-consuming than it should have been, and there were several instances where expectations about timing and communication did not match what actually happened. However, I do want to give credit where it's due: once the owner became involved, he made a genuine effort to make things right and see the repair through to completion. The van is now repaired and the A/C is working properly. While the process had its challenges, I appreciate the owner's willingness to stand behind the work and work toward a fair resolution. read more

Went to luckys with engine trouble. Brian and Ernie were so welcoming, making sure to talk me through everything that was going on. I ended up needing a motor, once the motor arrived I dropped off my Escalade. They were very quick with installing the new motor. I also ended up getting new brakes and rotors all the way around ! Definitely going back for all my future needs. read more

Lucky's Auto Care - Auto Repair Near Me - Redondo Beach, California

Great experience with Lucky's. Staff was friendly and helpful. I brought my Chevy Bolt in with a tire pressure sensor issue. They solved it without any repair and didn't charge me. They took a look at my car and pointed out some issues I may want to address in the future. I will definitely return to have those addressed. read more

Quick and simple to understand answer. It is very easy to communicate with this company.

Very helpful staff, friendly, and good communication. I comfortable place to sit and wait and free water

I had a great experience at Lucky's Auto Care. The team was professional, honest, and took the time to explain everything that needed to be done with my vehicle. They completed the work efficiently and at a fair price, and the customer service was excellent from start to finish. It's refreshing to find an auto shop that is knowledgeable, trustworthy, and genuinely cares about its customers. I highly recommend Lucky's Auto Care to anyone looking for reliable automotive service. I'll definitely be returning for future maintenance and repairs. read more

I really can't recommend this shop enough! They got me in quickly, texted me updates throughout the day, and delivered the car sooner than promised. The front-end staff and techs were incredibly kind and the work was top-tier/fairly priced. My car drives like a dream again. read more

Tommy and his team are great! Transparent about pricing and services, communicative and friendly. Definitely recommend for services.

I brought my 2023 GR Supra to get my brand new BBS LM wheels mounted, balanced, and installed, and they absolutely delivered. Their communication was great from the start, super friendly, and they made sure I felt confident leaving my wheels in their hands. They reassured me that everything would be done using their touchless mounting machine, and they kept their word, no scratches, no issues. The car drives smooth, the wheels look amazing, and the whole experience was stress-free. Definitely a shop I trust. I'll be coming back in the future for any wheel or tire work. Highly recommend Lucky's Auto Care! (ps. Be careful if you have a low car, their driveway is a little steep). read more

Lucky's Auto Care - Auto Repair Near Me - Redondo Beach, California

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Great honest service. Everyone was extremely helpful and the quotes were reasonable. Thanks so much for the service and advice

Went there because we saw an ad on Instagram about transparency and better pricing. Ended up being the complete opposite. They wouldn't give me pricing over the phone and ended up charging $300 for something that didn't fix our A/C issue even though they quoted us an absurd price for the actual issue which we declined. It felt very tricky and fishy. I have the same vehicle with sportier brakes and have taken it to a higher end shop that actually quoted me hundreds less for brakes and rotors. So not only did I feel like I got scammed, but left with the same issue for one of the things I wanted fixed and got charged for nothing. Unfortunately I will not be going back. Might I add we were also told our water pump was leaking and it was confirmed by another shop right after that it is indeed NOT LEAKING. read more

I came in for a diagnostic complete inspection for my very old worn out 2014 Nissan Altima. I called in & explained the day before my issues to a gentleman named Ernie & he said come on in. I received the inspection service I requested got started right away & a couple of hours later I got a text list of repairs needed. The prices are very reasonable. It listed what was needed by most important down to the minor things I can possible wait on so I can decide my budget. Ernie kindly went over the list to explain in plain English to me what the issues were and how they affect the car. The workers have friendly faces and demeanors. Oh & the waiting room is clean & accommodating to people that may need to work while waiting. Coffee, tea & water is available with free WiFi & a tv with Netflix & such to watch. I'm recommending all of my South Bay friends & family to come here & get serviced. read more

I really loved how the owner here accommodated me. He gave me a complete diagnosis on my car and everything that needs fixing and in order by urgency. I would highly recommend this place for anyone who needs car services done. He's also really fast at his job and very attentive. read more

As a customer of Lucky's, I am 100% satisfied with the staff and service. From the time I walk in, I am greeted, to when my car is in the hands of qualified mechanics, I remain a happy customer. Their prices are reasonable and equally important, Lucky's will provide a written summary of the service with an explanation. When you leave, you will have an understanding of what needs to be done in the future, all prioritized. read more

WOW what a great place for service first the cleanliness and professionalism of the whole staff is amazing, but they completed the work on time and exactly the price that was quoted on top of that they cleaned up the vehicle. I would recommend this place to anybody in the Redondo area very professional. read more

This shop is awesome. I called and spoke to Ernie, he explained everything so clearly. Helped me solve my problem with out breaking the bank. Will definitely be back! read more

Ernie was great pleasant and patient, so was Tom. Love the staff they were all so friendly. Customer lobby was clean and stocked w/tea coffee n water.. perfect!! Oh and WiFi too. I have since revisited and brought my play mom on board as well for her car maintenance needs!! I have a new mechanic shop now that I trust and I'm actually excited bcs I feel, I WAS NOT, over charged nor made to fix things unnecessarily!! Prices seemed fair!! read more

Great team, very transparent, easy to work with. Gave me all the options and came in under what they originally quoted read more

Lucky's Auto Care - Finished truck out front - Auto Repair Near Me - Redondo Beach, California

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Honest quotes and reasonable prices. Very welcoming and pleasant staff. Highly recommend!

I started off trying to ask Midas on yelp if they service my car for an alignment. Midas was recommended by a friend. Dealer wanted to charge me $400. Yelp ended up creating a project and this was the first company that got back to me. I had more than 10 businesses respond and vetted all the businesses that were within the area I wanted. There were 3 other businesses within walking distance from this place that offered half the price. This place described the tools they had while the other did not give good info. Upon arrival, they were quick to attend and very friendly, even the mechanics were friendly. The place is well taken care of. There is a waiting room with amenities. I kind of regret the amenities as I had to go to the restroom a lot but they had a clean restroom. That waiting room was actually relaxing. So, a few observations. I saw a 100k+ Audi being serviced and a classic car being serviced. It made me feel better about my decisions. I walked down the street to check out the other businesses that replied and they looked like hole in the wall locations except for one of the places, it looked ok. I wouldn't have trusted them to take care care of my car and would have had anxiety the whole time. I noticed that they took care of my and took there time and test drove the car. I noticed a huge difference after. The ride was smoother and more stable. I got my alignment because I installed new tires the day before and the old tires were unevenly worn out within 12k miles. I would recommend this place. An alignment is not a small task and many things can go wrong if not done properly. There are a lot of shady mechanics that take shortcuts so that is why I chose this place. Sometimes if a price seems too good, don't risk it. I have been a mechanic for more than 25 years so I have seen the shortcuts I had to repair. Pricing is fair at this place. read more

I needed a tow hitch installed on my EQS SUV and was referred to Lucky's Auto by the manufacturer. Everyone here was professional and friendly from start to finish. I worked with Arron and Ernie, and everything went smoothly -- they did a super clean job, and I'm very happy with the result. There was a small mix-up with the quote, but they went out of their way to split the difference, which I really appreciated. I'd definitely come back. read more

I typically don't give much thought to the people who work on my car. Not because I don't care about my vehicles but because in my experience the people working on them aren't the friendliest, short and the experience is very transactional. At Lucky's it was completely different. Not only did this crew do an incredible job taking care of my cars needs (oil change, tire rotation, brakes) , they also were also some of the kindest group of guys I've ever met. Friendly, helpful AND efficient. I know they've only been in business for a year but it feels like the type of place people have been going to for generations. 10 outa 10! read more

Dont tell them you need it in a rush will bend you over a barrel. Told me originally it would be tops 700 then called me an hour and half later on my only day off they wanted 1050$ Just to change my two battery's. Had i had more time I would have went somewhere else. I spoke to the gentleman who referred me there and he was disappointed at what they did for me. Oh well. They got job done but definitely would not go back when someone tells me a price and maximum it can be I don't expect them to come back at 40% higher an hour and half later. Better options available. read more

The owner and ernie are freaking amazing love taking my car to these guys they always take care of me and never have i left disappointed customer service is top notch good prices and don't take advantage either. read more

I used to come here when it was cars automotive. Now that they have changed over to Lucky's I brought my Mercedes G63 in for service. They did my 60k service for $500 cheaper than the dealership. I will for sure come back. Ernie and Aaron are so nice. I also like how clean the shop is. read more

I went to Lucky's Auto Care in Redondo Beach for a smog test, and I'm so glad I did! They kindly filled my wiper fluid for free and gave me helpful advice about my car. Everyone there was friendly, generous, and professional. The shop is nice and clean, and having free Wi-Fi while waiting was a big plus. They even offer complimentary water, coffee, or tea, which made the experience extra comfortable. I was so impressed that I came back the next day for a free diagnostic to make sure everything was okay. I'm really happy I found such a trustworthy and convenient auto shop right on my way to work. Highly recommended! read more

I went to Lucky's because i needed to fix my brakes. They were so accommodating and helpful. It's so nice to know this shop exists! Thank you Ernie and Tom read more

The guys at Lucky are personable friendly and professionals at their craft. They squeezed me in last minute and customized the service for my needs and were very accomodating. Highly recommend this shop for your automitive needs. read more

Wow - the service here is fantastic. I brought in my Porsche Macan for an oil service. They sent me an inspection to my phone with pictures of everything they found. It was so easy. No pressure to buy anything. I felt like they just walked me through the inspection without trying to upsell. It was so refreshing. Normally I take my car to south bay Porsche but now I'm going to come here. Ernie was so helpful. I really appreciate it! Definitely recommend!! read more

Great fast service fixing my starter problem, took it into the shop. They took it right away no hassle fixed. It gave it back. Great job.

I recently took my Lexus 2007 in for a laundry list of issues, and Ernie was so helpful and attentive. He kept me informed the whole time on what was happening with the car, what needed to be done, and I received my car in a timely manner. Needless to say i highly recommend them as a trusted mechanical shop.. read more

I posted a negative review about the experience we had here. However, I need to update my review based on the experience I have had . The new Manager, Aaron and owner , Tom, have made every effort to Make things right. They are working very hard to do everything possible to fix the situation. They are rebuilding this business, and have hired an exceptional, new team to lead their vision of great service. Thank you, Aaron and Tom for wanting to Make things right. read more

Excellent service from the NEW owners at Cars Automotive. We at the Spa Service Center are happy to continue our long standing patronage for repairs on all our vehicles with the new owners. Thank you Cars for servicing our vehicles quickly so we can get back to work. read more

DO NOT COME HERE IF YOU DON'T WANT TO GET RIPPED OFF. If I could give this place 0 stars I would. Our truck broke down while driving and this place was the closest place for AAA to tow it to on a Friday evening. Had to leave the truck overnight there so they can run diagnostic the next morning. The next morning they quoted us for $2300k+ which I thought was very excessive so I called and immediately they wanted to give $500 off for no reason which made me even more skeptical. They wanted to replace a bunch of things that my truck really didn't need so I got another quote from a mobile mechanic which quoted me for $400 including parts and labor. Lucky's Auto Care charged me $206 just for parking the truck overnight and for running a diagnostics test which I feel is very excessive for absolutely nothing. $206 for parking and plugging in a machine. I went with the mobile mechanic instead and my truck is now up and running and it only took the mobile mechanic 2 hrs from start to finish. So Lucky's Auto Care was trying to charge $2300+ for a $400 job. DON'T COME HERE, THEY WILL TRY TO RIP YOU OFF!!! read more

I took my Audi A4 here and had some brake work done at a very reasonable price (considering they only use OE parts and offer a 2 year warranty). Aaron was super helpful and communication from their entire team was great all around. Will be returning here for any future work. read more

I took in my '70 Chevelle to have some engine work and upgrades done. Chad was very helpful and walked me through the options and how best to work within my budget. Donald did the work and I was very relieved to learn about their combined experience they have working on classic cars. We got everything dialed in and came up with a plan for future projects which is just what I was hoping for. read more

My experience here was alright but the business is a business and they need to make their money. My spouse came here from finding google reviews. They did a thorough diagnostic which he was pleased with . We got a list of what all needed fixed. I contacted my family mechanic which is always a better deal and wanted him to take a look at the findings. We also took it to auto zone twice and ran the codes before and after taking it to this place. My beater car has two catalytic converters a front and a back one. Ran codes on it and the code showed that we only need the front one. I'm overall pretty glad we didn't get the work done here because I was quoted to get both the front and the back catalytic converters replaced which actually wasn't needed along with the o2 sensor which also wasn't needed. I got quoted for that alone $4,700! My family mechanic will be the one fixing my car instead for $2860 with labor which is pretty good considering he's also had his shop running for over 40 years in Anaheim . I'm sure this place is good and they have to make their money; but I would have appreciated a more honest quote to only get done what was necessary and not anything extra. If they give me an honest diagnostic next time I will try working with them. Thanks anyway! read more

These guys are great. They installed a towhitch for my 2023 Ford Mustang Mach E, it looks great!