Came here a few weeks ago for a holiday party, with about 10 lines reserved on the 4th floor. However the negatives overshadowed the positives and overall I wouldn't recommend for a large event.
Upon arrival you take stairs then an elevator up to the floors with bowling lanes. Exiting the elevator there was coat check around the corner to the left, an arcade area then the shoe rental counter in front to the left. Staff was prompt and courteous at the shoe rental counter, asked for our sizes and passed shoes to us quickly, my group managed to find a lane, grab food and set up our electronic bowling scorecard on the screen. While none of us happened to be particularly stellar, the game was fun. The facilities were well-maintained and colorfully decorated overall and the space was sufficient for our group.
That was where the positives ended. What I (and others when I got feedback after the event), felt was lackluster from least disappointing to most:
- food: we were served mostly pizza (plain, pepperoni, and buffalo chicken), soft pretzel pieces, meatballs in marinara sauce. Some cookies were available as well. The meatballs and pretzel pieces were pretty decent, the pizza was a bit less than average.
- layout of the lanes for a very large group: wasn't conducive for mingling or service because between the lanes and the wall behind the lanes, there were counters where food was placed, then only about four feet of space which also served as a walkway, so staff had to thread thru multiple people picking up food or trying to have conversations as they came up and down the walkway. No separate bar or food service area.
- drinks setup: there was wine served at the event though only a 3-4 bottles placed out at a time, at each of three high bar tables behind the bowling lanes which a) wasn't enough for 150 people, b) didn't come setup with enough glasses, bc there wasn't enough space on the high tables for that many glasses, c) the second round of glasses were brought out about 10 minutes after the second round of wine came, so anyone that didn't already have a glass basically had to wait until those with glasses already poured a second glass.
- service: the staff wasn't rude per se, but it clearly felt like they couldn't wait for us to leave. In the middle of the event while we were bowling, with five of us sitting at the head of the lane with plates and glasses mostly filled, staff came over twice within 10 minutes and tried to take our plates and glasses, and we had to tell them no. When we stepped away mid-game for the raffle announcements, we came back to our lane with everything cleared away, really annoying because they obviously they weren't keeping track of our schedule of events and trying to be accommodating. Then while several lanes were wrapping up their bowling games, staff just rolled out the large garbage cans and started tossing all the leftover food. Way to rush us outta there. Was it really necessary to start cleaning up while more than half the attendees at our event were still there at 4:45pm? (Event was scheduled to end at 5pm.) Their opening hours are until 11pm on Tuesday nights.
In general I might be willing to come back for bowling with a smaller group of several friends, but I surely wouldn't suggest having another large event here. read more