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Lucky Penny Pottery

5.0 (2 reviews)
Closed • 12:00 pm - 7:00 PM

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MADE My Art + Design Experience

MADE My Art + Design Experience

3.9(19 reviews)
15.1 mi
•$$

Update from previous review - 12/1: tried calling multiple times to no avail. Finally got through…read moretoday and wanted to make an appointment for tomorrow and to talk to Jamie about her response to my review. Upon answering the phone, Jamie was extremely defensive and said she would not be giving me a credit or a refund without bringing the piece in first and continued on about how this was an oversight and didn't warrant a review. Bottom line: I called to try and set up another appointment and instead she decided to ramble on to me about how inappropriate of a review this was. I tried in between her continual angry rant explain that I was not able to contact her first about it. When I picked up my piece I tried calling. After her response to my review I tried calling. Jamie became progressively became rude and argumentative despite me just wanting to support a local business. Again, I tried calling multiple times even after I left the place with my project. I waited on hold multiple times, left a message, and attempted to communicate this to her, but she only continued to argue, despite my minimal engagement and direct statement of intent to inquire about the post she left and come back. Terrible customer service. Honestly left the phone call shaken by how a customer could be treated for wanting to come back and inquiring about the response to a review. Disappointed because we had fun the first time and wanted to try it again. Update to Jamie's response of slandering a customer: Never did I ask for a free session! I called asking to set up an appointment for tomorrow and asked since I was going in what my options were for the project that the original post was about! Maybe if she wasn't so busy accusing me of being "inhumane" for an honest review she could have understood what I communicated to the first individual who answered the phone!! So after being yelled at by her and my character attacked for writing a review I told her I was no longer interested in bringing my piece in as it was a gift anyway for someone. Jamie came on the phone ready to just argue and accuse me of being a bad person for writing a review. It's hurtful to be accused and responded to this way for vocalizing my experience. Over the phone Jamie was extremely disrespectful and disruptive. It's unbelievable to be accused of a false review for stating my experience and being extremely disrespected. Sorry Jamie, you will not intimidate me or bully with your business practices or argumentative behavior.

It was overpriced and the staff was not very helpful. The time that I came we did not make an…read moreappointment and they were hosting a birthday party. The person who is helping us seem very inexperienced or not a regular worker there. Most of the staff was occupied with a party and kind of just left us in the back without much tools. They didn't give us a lot of direction so we had to ask every single time for help. They also didn't have the price on some thing & made us wait about a half an hour for the price before we could leave so we were unable to pay.

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MADE My Art + Design Experience
MADE My Art + Design Experience
MADE My Art + Design Experience

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Lucky Penny Pottery - paintyourownpottery - Updated May 2026

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