We purchased 2 hours (plenty of time for two trips) on a a 25 passenger bus for our wedding guests following the reception. This was all very clearly laid out in the contract. Many guests were replying on this option for a safe ride to the hotel. Instead, they showed up with a 14 passenger van, claimed the bus was broken down, and provided 1 trip, which took 30 minutes. They did not return to pick up more passengers. They did not answer our phone calls. 36 of our guests were left to find their own way home, which was incredibly dangerous, considering we served alcohol. I attempted to contact Lucky Limo after the wedding, and they blocked our phone number and won't return any emails. We did not receive any sort of refund, even though we paid for far more than we received. Worse yet, no one has acknowledged the dangerous and horrible position they left our loved ones in. read more