I had a very strange experience at Lucky Hair Company. My first appt was amazing, Jody and I discussed extensions. I was told how much the hair would be and the prices to remove and move up when maintenance was needed. Went back for my extensions, loved them and really loving Jody. She told me if I had any issues, mainly with the length, just call and she'd squeeze me in and take care of it. This was the first red flag...I called the next day and said I wanted the bottem cut straight across, as Jody left it more in a V-shape, which was fine since she said I could come back for a quick fix. The daughter of the owner answered the phone, she would not get me in for a quick fix with Jody for 2.5 weeks and told me I'd have to pay for a full haircut. She was kind of rude, but ok, I wasn't going to argue. I had my daughter just trim my hair straight across.
Next time I saw Jody, I told her what had happened and she said that shouldn't have happened and just call and ask for her directly if that happens again. Great, I like Jody enough that I can deal with the front desk. At this visit she took out my extensions and moved them up, overall the price she told me was more than I was orginally told because it took her an hour longer to remove and move up. Ok, I wasn't happy to be paying over $100 more than I expected, but I don't know much about hair extensions and if that's how long it takes, not much I can do. So, in 3 visits I have had 2 red flags. Again, Jody is so sweet and I love how she does my hair so I wanted to come back to her.
The next visit for my move up and color, as she was removing my extensions she told me there was a new price increase. Instead of about $300, the same service would be over $500. Oh boy, I knew I could not afford that. She assured me that because she already started and was just telling me about the price increase, I would be charged the same rate, but next visit I would have to pay the increase. I was super disappointed, but I get it, everything seems to be getting more expensive. I loved my hair per usual and my visit with Jody, until I went to check out. I was rang up for $520 and utterly shocked and unprepared to pay that much. I told the girl (same owner's daughter) and she said "let me go check with Jody". Jody never came out to apologize or make things right, instead sent the desk girl back and I was told that Jody agreed to knock off $80, but that was the best she could do. What the heck was going on?! That was still substantially more than I was expecting and told I would be charged. I wasn't going to make a scene or argue, so I paid the bill.
For some stupid reason, I still wanted Jody to do my hair. I finally found someone who was amzaing with my hair, so what if I had to continue without extensions due to the cost. If I'm just getting a cut and color there wouldn't be any surprise extra charges. I was really upset and also disappointed. I received an email asking for my feedback, so I explained what happened but also expressing how much I love Jody and how great she is with my hair.
One week before my next appointment the owner calls me, basically blacklisting me and saying I would not be welcomed to see Jody anymore. At this point I am in shock, I was honest about my experience, mainly expressing my disappointment in the salons decision to make such a drastic price increase and that I sadly wouldn't be able to continue getting extensions there. That was all I said, I was professional, polite and just expressed my disappointment. I don't know how salons set prices and Jody said that's just what the owner decided. The owner then proceeded to tell me Jody sets her own extension prices and she is sorry that I was charged without being told before services started, but there was nothing she could do and my next appointment would be cancelled as Jody would not be doing my hair anymore.
I am in complete shock over how this business is ran, how the stylist couldn't even talk to me after any of this happened to apologize or even try to make it right. I guess I should've quit making excuses and not went back, but I liked Jody. I also should've spoken up more, but I do not like conflict. This is acutally the first bad review I've ever written. It's obvious the owner, the owner's daughter do not care. As far as Jody, she will tell you what you want to hear and then things will change after the fact, leaving you in an awkward situation. If you are good about speaking up, then you won't be taken advantage of the way I was. read more