I just stopped by this location again because I needed something to keep me awake this evening so I could complete my exam and paper that is due this weekend. That's beside the point; I ended up purchasing the Rockstar Energy drinks because they were buy one get one free. However, I was unaware of the Buy one, Get one promotion because it was not advertised in the aisle. So, I'm at the self-checkout. I tell the heavyset lady who was managing the area that I'm going to get two more because I didn't see the deal advertised in the aisle. She continues to tell me that it is advertised. I enjoy proving someone wrong when I know I am correct. I started taking pictures of what was in the aisle and returned to show her. However, I didn't want to make it a big deal. I just wanted to address the opportunity that is constantly occurring at this location. The employees are unclear about what is going on in their store. I'll come back tomorrow to photograph the non-advertised deal in the aisle. read more

Lucky - Rockstar Energy Drinks without a Buy One, Get One Free promotional advertisement - Grocery Near Me - El Cerrito, California

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The "convenience center" is not convenient. Always locked, nobody around. This sucks because this is where all the health/beauty supplies are - the saline and Aosept for contact lens, the depends for my folks, lotion, soap. I mean seriously who is going to steal this stuff. It's unfortunate because this is the closest grocery store to my parents. I'm always glum shopping here but what are you going to do. Understaffed, lack of management.... at least they carry my Dad's favorite cookies - Polvorones. (Shortbread orange cookies) read more

Nice place to shop and the employees are nice and work hard!!! 10 out of 10. Luckys always has great deals

Today I saw several frozen dinners I often buy for $2.00 less than Lucky charges at El Cerrito Natural Foods.I was at Lucky last week and had to throw away the apples,blueberries and grapes that I bought.This was not the first time I got bad produce there.I am done with this store. read more

This has to be the worst luckys ever with the laziest workers. it says it closes at 11 but they close at 10 or whenever they feel like it, just so you can go home people need feed & get off late assholes read more

The mentally challenged bagger is back at the store causing disturbances and forcing conversations in which he constantly says, "I'm sorry". He refuses to follow the cashier's instructions and when firmly told how to behave he broke into an angry a rage shouting, "this is a hate free workplace" about 20-30 times until a manager removed him from his station. He had punched 4 fingers thru a package holding a 3 lb beef roast when he picked it up with one hand. After I paid the cashier asked if I wanted assistance to the parking lot and I said, "He was scratching his butt just 30 seconds ago, NO! I don't want his help" read more

It seems like Lucky is short staff when using the self check out. When you need assistant it takes awhile for help. I am not going to give Lucky a low rating. I will give Lucky a good review. I find this location easy to find what is on the weekly ad. They surely stock well. When I don't find what is advertise I am able to find someone to help me find it. I enjoy going to this location due to Starbucks, Verizon, Traders Joe, CVS Pharmacy, Wells Fargo Bank, and Barnes & Noble being in the same center. read more

Most employees at this Lucky's are courteous and friendly here. However, a security guard at the El Cerrito Plaza store gave me a hard time today about placing plastic bags in Lucky's plastic-bag-recycling bin, by the door. He unkindly told me those bins are only for Lucky plastic bags. My impression has always been that these bins are a way for Lucky to give back environmentally, allowing frequent customers, which I am, to recycle plastic bags. When I asked another employee moments later, he confirmed my understanding was correct. If those bins are really only for Lucky plastic bags, some signage to that effect would be appropriate. UPDATE: I received a thoughtful, genuine apology from Trevor, in customer support, about this incident. I very much appreciated his taking the time to send a note. read more

What a joke! To stop shoplifting, they've got everything cordoned off. You can't get into the pharmacy section unless an employee comes along with a key. Only problem is, there are only two employees working, and they're both at the cash registers. Way to lose customers while supposedly preventing theft. I won't be back. read more

The experienced cashiers are great. Product selection and quantities? Management seems big on bait and switch. The croutons that are on sale are not in the area, the crouton area. Do they carry them at all? Fresh Gourmet brand is advertised in their app as on sale. See pic for the entire crouton section. No Fresh Gourmet to be seen. Disappointing but not exactly a big ticket item so yes, I purchased one of the slightly more expensive brands. I got there after 7pm, so less than three hours before closing and they were after the $5.99 fried chicken. I asked the friendly deli counter person when they sold out. I was told that ship sailed about an hour earlier. OK, I'll pick up the toothpaste I came for. Walked through all the aisles nothing. Saw a young woman wearing a Lucky cap coming out of what I thought was an employee area. I asked her if she knew where the toothpaste was. She said in an accent that I was unfamiliar with that she was new. It took a few tries to confirm what she was saying. It's tough learning new languages. For all I know she was hired to do overnight stocking and not have to do public-facing interactions. OK, so I walk all the way to the other side of the store. Still don't see toothpaste. Then I start my return trip to where I had seen the young woman in the Lucky cap. Back at that section I overhear a customer asking about where to find Capri Sun. I hear a man's voice answering with clear directions. He's in the section that I thought was some kind of employee entrance or section. No, I did not see any signage, but it's through that little door that you'll find toothpaste and other health and beauty, completely separated from the rest of the store with no signage. I think the helpful male employee with the Capri Sun info was a guard or there for "security." I'll probably just stick with Raley's and the occasional delivery service. Going into this store was much too much wasted time. Crouton section pic will be up later tonight. read more

Chronically understaffed. Expect long wait times. Prices considerably higher than nearby Trader Joes for like items

Just want to give you guys heads up that Jacob at the lucky store in El Cerrito very kind very informative went out of his way to be nice guy in the Hat named Jacob really cool should be manager guy in the Hat named Jacob really cool should be manager one day read more

Terrible service I was having trouble finding the cat food. I asked a young lady to point me in the right direction she gave me a nasty attitude read more

Be careful renting the Rug Doctor machines here. Have done that for several years and they are getting worn out. They dump water over the floor instead of sucking it up. The store is way understaffed and is dumping the work on too few people, read more

This 5 star review is for my experience today with the manager, Yesenia and the cashier, Karla. I went into purchase the bone-in ribeye roast for the Xmas holiday. The ad said $5.97/lb. But my mistake, I didn't notice you need to clip the digital coupon to get that price. So I downloaded the app while in the store. When it was time to check out I entered my phone number but the register didn't show the discounted price with the clipped digital coupon. Karla, the cashier was super patient and nice and told me to enter my number again, like 4 times. She eventually called the manager, Yesenia, over to ask about the issue. We tried again. I told Yesenia I just downloaded the app and she said that might be part of the problem. But when we checked my phone, turns out the phone number I typed in was minus 2 numbers. Yesenia was kind enough to take me to another register and manually check me out with the $5.97/lb price. She said she has seen it before where customers phone numbers were lacking 2 numbers so not sure if there is a problem with the Lucky app or my mistake when entering the info. I think any other manager would probably tell me to correct my info on the app then come back and buy the roast. But Yesenia went out of her way to accommodate me knowing that I did clip the digital coupon and wasn't trying to pull something fast on her. Now I have to contact customer service to correct the phone number error as it won't allow me to do it on the app. Not sure why that is since there is an option to do so. Maybe because I just downloaded the app... read more

Don't buy your birthday cake from Lucky's El Cerrito it was the worst tasting cake I had in my life . I'm angry that I don't have the transportation to take it back for a refund . read more

Not in my weekly routine for groceries - I'm more of a Safeway shopper - but when it comes to convenient grocery store baked goods for a kids birthday party, this place literally takes the cake. Are the cakes good? Not particularly. For adult taste buds I typically go to Whole Foods. But, for Sara Lee-esque sugar laden vanilla or chocolate cakes/ cupcakes completed covered in bright, cartoonish frosting that makes my 3 and 6-year-old girls' eyes get big... this place is it. $7.99 for 12 cupcakes that have Lisa Frank colored frosting and Happy Birthday plastic decorations? And I don't necessarily have to reserve in advance? Sold. One note, my kids don't have any food allergies or sensitivities. I tried looking for some cupcakes that were gluten free etc, but couldn't find any easily. Also - I wouldn't necessarily shop here for grocery staples or produce. You might find fresher products elsewhere, including the El Cerrito farmer's market in the same plaza on Tu/ Sats. You might also find better bargains elsewhere. I really just come here infrequently for kids' cakes. read more

I purchased my item receive my receipt here. I am walking to my car with my son and a security guard walks up to my car and tells me my transaction did not go through. I proceed to let him know that I have a receipt that I was just giving from the cashier that same cashier. I received the receipt from walks to my vehicle in states what did you not pay for hun I let her know that I pay for everything because she was the one that just scanned all my items so I'm totally confused. It wasn't until I pull up the transaction on my bank account that she proceeds to say oh OK. Have a nice day. Nothing else. I called the one 800 number and the lady talked to was very short with me and I still have not heard anything back from anyone like I told them I feel like I was racially profiled. The unprofessional worker name is (Annabel) read more

This store makes me sad every time I visit. This is why I shop at places that don't look so drab. I remember coming here when it was newly open, that was shortly after my mom's passing almost 20 years ago and I thought, "Mom, you'd totally love this." But now, it's another story. They are moving stuff around, so I was greeted with an open store, once I found the entrance. The signs above each aisle, didn't tell what was in the aisle. I could see that they were moving the aisles about, you can see the scrapes on the floor. Why, I couldn't tell you. But meandering through the aisle, I wondered what happened? On top of this, the one thing I wanted, didn't exist. This is a sad store and I'm surprised that they are still open. Why??? read more

Lucky - The emptiness. What's going to go here? - Grocery Near Me - El Cerrito, California

Where is management? The last time I came to this store there were no carts and I was told I needed to bring one in from the parking lot. This time there was only one checker who was also handling problems with the self-check-out machines and other issues. Prices are high; it's hard to find things (I never found cottage cheese); and the lines are long because there aren't enough checkers, and of course there are no baggers. read more

This place sucks! Always a line. Distracted cashiers and simply an F in all categories!

The Lucky Supermarket in El Cerrito is probably the worst market in the East Bay. It is huge, way bigger than it needs to be. Periodically they change where the front door is from one end of the market to the other. But no matter where the entrance is they never have baskets or hand baskets. I suppose they save money by not having someone collect the carts from the parking lot. Today I went in for three items. One was a pint of vanilla ice cream. They had none and all the other flavors had ice crystals all over them. They had one of the other two items I went for. The meat is appalling. They often do not have their advertised specials. It is way too big and instead of have variety they have complete aisles of the same thing. It is a waste of time going there. I don't go to this market often but I am always disappointed when I do. read more

This place is soooo expensive I do not recommend coming grocery shopping here. I know inflation is up but this place robs you.

Lawanna Kizzee 2 reviews I was in the Lucky's El Cerrito store on 3/22/24. At 7:20pm I was in line at register #1 and Patty D was my cashier. To start she never said Hello or even ask me did I find everything I was looking for. My bill was roughly $84.00. She bagged up everything except for my last 3 items and began helping the next customer behind me. So I was giving her the benefit of the doubt. I thought maybe she had missed it by mistake. So I said to her "those items are mine also". To my surprise she said " I know, you can do it". I was totally flabbergasted. So I told her that she needed to do her job and finish bagging my groceries. That's what she gets paid for. I did report it to someone named Sean but I didn't really feel confident that anything would be done. Patty D was very unprofessional and her customer service skills were very poor. read more

Bakery service is terrible. Nonexistent. Checkout lines are long forcing customers to use the self-checkout. Even the entry to the parking lot and the entry to the building are poorly designed. The problem is that we need worker cooperatives to open grocery stores nearby so we can put Lucky's out of business. Drive them out of town. Horrendous experience. These corporations don't give a damn about customers. read more

I love California supermarkets! Lucky supermarket is massive! You can buy anything here. I tried arrowhead water and nectarines. Not to be missed. read more

Once again The remodel of the store has been wonderful for our visits there. We find everything quickly. I love this store. I'm still waiting for them to become the low price leader again. read more

If I could rate it 0, I would! Customer service sucks and it's such a dirty store. Just ugh! If they'd simply wipe down the self checkout and cashier spaces, the ratings would increase overnight! read more

Very bad experience. I live in the area and this is the closest grocery store near me. I was returning a bottle of olive oil and a bag of ice, both unopened with receipt and the big black guy told me I can't return it because I don't have the credit card that was used to purchase them. I asked if I can just get a store credit and he rudely said no. I then asked if he can put it back to the card automatically. I have to have the credit card. I asked for a manager and he arrogantly said, "I am the manager". Again I asked if I can get a store credit since I have the receipt with me. No, he said. Ridiculous!!! VERY RUDE! BAD CUSTOMER SERVICE! I guess this store is not profitable that's why they don't accept returns or store credit. By the way, he even marked my receipt that looked like it was returned. THE "MANAGER" HAS TO GO ON A CUSTOMER SERVICE TRAINING! read more

Lucky - Receipt he crossed out but did not process the return. - Grocery Near Me - El Cerrito, California

I usually come to the prepared foods section for a quick bite, but I don't get why are they refrying the old potato wedges and selling them as new. No reason for me to come at 9:00am to get lunch ahead of time, and the fries are so greasy you can tell they refried them instead of cooking new ones. I work in food service and I'm very disappointed read more

Lucky - Old potatoes wedges, soaked in grease because they're not fresh - Grocery Near Me - El Cerrito, California

Did my local grocery store just... cut me off from the pharmacy and shampoo? Now I have to track down an employee in order to get $3 soap, or cold meds? Sheesh. This place had gotten noticeably awful in the last 3 months. Some of my favorite, and BASIC, products have gone missing for weeks, like oranges, seasonal Reece's (cups aren't pumpkins) and certain kinds of Starbucks. And the flow is all off now. One side has a door but you have to walk to the other side of the store to actually get beyond he checkout. Why even put a door there? I'm so disappointed that a regular, good store has turned so low quality. Please go back to the old management or whatever you changed. This new Lucky sucks. read more

The freezers take turns so DO NOT BUY ICE CREAM and careful with frozen items. There was a nice lady, Jenny maybe Jennifer who gave me a fair discount & explained but the black bald cashier (I'm black btw) was beyond rude and basically told me to f*** off. I was simply asking him to return the melted ice cream really quick and he insisted I go back to the end of the line, and then had the nerve to tell me "we have a bakery" like wtf my guy I came in for ice cream. I've actually never been so disrespected by someone from a supermarket, but hey there's first time for everything. read more

Several negative experiences in the past. I don't go there anymore. Never enough lines open or workers helping customers.

The supermarket in itself is alright. The shelves are stocked regularly, the aisles are organized, and the store is kept relatively clean. The customer service is horrid. The workers will snap at you if you ask them for help, the cashiers are impatient and short-tempered, and I have witnessed one of the employees arguing with a customer and threatening to fight her. This business has a lot of potential as it is in a convenient location, but they need to brush up on their customer service. read more

What can you say about Lucky? It's big all right, and it's got one good employee who is always friendly and trying his best. But overall it's a miserable experience, especially checkout where there are guaranteed to be huge lines at the one open register and the self-checkout area (where at least one machine will be out of service and one or more will be stuck on "needs assistance" from a store employee who never comes). But yeah, I admit I go occasionally, mainly because of a few specific items that are nice-priced and then I pick up a few extra things. But they're really going to town with the price increases; everything I look at is literally up 50% to 150% in price. That's not inflation, that's gouging. No longer any reason to go here. read more

Do NOT come here if you're in a hurry or it's the weekend. There are never enough checkers and the lines sometimes go all the way up the aisles. Ugh. read more

Lucky - Never enough checkers on the weekend, so the lines are across the store. - Grocery Near Me - El Cerrito, California

As a big box food store, this branch plays games with prices. That means dropping the price -25% for a 2-for-1 clearance of existing stock. Then raising it 30 - 50% a couple weeks later. But this is a common tactic not unique to this chain or store. I'm leaving a 1-star review because their staff stole my gloves. I was the last guy out at 10pm and left them in the basket of my shopping cart as I left the store, with that cart still inside the store. Once home, I realized what happened and returned around 10:40pm to recover them. After they saw me and understood my problem, they searched for about 5 minutes and came up empty-handed. It's on me for leaving something in my cart. But it's on them for hiring people who would take an old pair of bike gloves from someone on a fixed income. Shame on Lucky. read more

Cod worms in the wild chum salmon. Bought a whole wild chum salmon in the evening on 6/21/2019 when it was on sale at a very good price, stored it in the refrigerator overnight, and smoked it the next afternoon. Fish was very tasty smoked with apple wood especially the filet soaked in 1 part maple syrup and 2 parts soy sauce. When I was deboning a filet we did not eat (about 1/3 of the fish) I pulled 2 cod worms out of the flesh (found a 3rd worm later). Looked up cod worms (anisakid nematodes) and they are harmless to eat when cooked and are not uncommon in wild salmon. Some international standards state finding 3 worms this size per pound of flesh is not acceptable. The store is always clean and easy to shop. I especially like the good sale items they often have. read more

Lucky - Cod worms in Chum Salmon bought at Lucky 6/21/2019 - Grocery Near Me - El Cerrito, California

I don't even know where to start ! I went to the store this morning to buy few stuff from the "deli " and the older lady that works over there was really nice and really helpful and I wish my experience with the worker stoped there . I went to the cash register and the line was pretty long. Since I had to make it to work on time I decided to take the "self checkout " 2 of the light in the register were "red" and the other 2 were green . I assumed that the ones with the green light were working I was trying to figure out what the screen said when I heard someone telling me " Maaam that register is not working !" I answered ok I move to the 2 nd register and I hear that rude annoying voice again " I just told you that register is not working maaam !!" I was like yeah but this is the other one ! It's green !! The girl replied " well can't you see the screen ? Can't you read what it says in the screen ? I won't lie I got really upset because not only she was rude but she was talking shit about me to the costumer that she was helping at that time . Saying she was tired of dealing with people like me . Excuse ME !! If you tired of dealing with costumer being a cashier is a really bad idea . Anyways I decided to go to my car and tell my husband what happened , he suggested to talk to the manager and let him know about the employee. We go there the cashier sees us and get extremely upset she started looking at us and shaking her head! Then my husband start arguing with her ! She called him an " asshole , a bitch , a motherfucker ... ect and Literally in front of everybody costumers , other employees I was going to records her but I failed to do so . She didint want to stop yelling till the manger came . We told him what happened and he apologized about it . Anyways I would never ever step a foot in that grocery store . Ps: the girl that you could barely see in the picture is the actual cashier , she deserves the award for being the rudest and the most disrespectful cashier ever . I also wanted to add that if there are no costumers in the stores there for sure would be no jobs . . read more

Lucky - Grocery Near Me - El Cerrito, California

Your Store #709 in El Cerrito Plaza needs to stop putting slow old people & people with mental autism in the checkout. There's always only one open lane, the lines are very long, and the Boomer cashiers clearly have no retail experience by the way they don't even know how to properly bag groceries & putting heavy items on top of the light items, the red meats on top of everything dripping blood, crushing bags of chips & fruits with canned foods & jars, and putting the frozen foods not together. They don't know how to play Tetris because the bags are either too heavy or too light, the weight is not evenly spread, & the small items are on the bottom and the big items are on the top & falling out of the bags. Obviously nobody at this store has bothered to train the Boomer checkout cashiers or the baggers. This must be the first time in their whole life they ever had to work in retail and it shows! And I don't like it when I have to repeatdly tell the autistic bagger to stop crushing the chips by shoving it into the bag with heavy items. If they can't listen to customers then they shouldn't be working in that area. They only put a few ounces of chips in a half filled bag, and your incompetent workers damaged my purchase! The parking lot is always filthy of garbage, and the carts are old & broken despite the rebrand. read more