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    Lucie - Nolabrows

    5.0 (2 reviews)

    Services - Lucie - Nolabrows

    Waxing

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    9 months ago

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    1 year ago

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    Nola Organic Spa - Waiting room

    Nola Organic Spa

    4.5(49 reviews)
    2.2 miTouro
    $$

    Loved this new to me spa which is a 5 minutes from my house! Jalyn was my aesthetician and she was…read moreamazing. She has the most gentle touch and my facial and dermaplaning was great. This spa is on the 8th floor of a vintage building on the Touro Infirmary campus. Parking was on the street. The elevator was to the right as you walk in the door and you go to the top floor. The spa is entire floor and ring the bell to have someone let you in from the elevator lobby. I think this is the 3rd location of this business. Glad they are in my area and that I found them! Booking is online. And was easy but with an extensive questionnaire. The products used are for sale and Jalyn let me know what she used but did not give me a hard sell. My skin is glowing and I will definitely be back.

    The customer service needs a serious overhaul. I found this establishment on Yelp and choose to…read moregive the place a try. My appointment was scheduled a day before and no specific instructions regarding location or parking was given. Then at 1:00am the morning of the appt I received a confirmation text. (What an ideal time). On the day of the appt, my grandmother and I arrive and there are no signs or anything signaling a 1st time customer they are located in a plaza which clearly you cannot see from the street. A nice lady come to greet us but then I had to find parking. It was soooo HOT!! By the time I arrived in the building I had to freshen up in the bathroom. On the way walking toward the building there is A man with a dog tied to the bench in the breezeway just barking at everyone as they pass. What a scene on the way to serenity. Once I entered the building my 1st service was waiting on me. No paperwork was completed as a 1st time customer and was asked by the person doing the massage what areas I needed done. She was very pleasant and could tell I was FURIOUS with the process. She kept apologizing. THE MASSAGE WAS AMAZING!!!! I would recommend her but I am not toooooo fond of the place. Then the FACIAL!!' Absolutely horrible. I sat in a chair where the lady explained what she would be using. No time was my skin discussed. I clearly was not looking for a simple facial but because I set appointment day before I was not able to really understand what is entailed in each facial. Then the facial begins. When it was over no discussion of my skin and was. Told we will see you up front. Massage 1 hour and facial 30 minutes. Well my grandmother had a manicure. PLEASE EXPLAIN TO ME WHY SHE WAS STILL DRYING AFTER 1.5hrs. After I paid and added $22.00 tip the cashier (same person who did my facial) says before I can even leave she left $22.00. WOW!!! Are you serious? No one even offered the products in the lobby for sale. After my facial my face was soooo dry it was ridiculous. I was not even asked what type of skin do I have. No type of data sheet done. After leaving there are a group of people sitting on a stump cussing, and arguing in the corridor patio area I was like I just spent $200.00 for this. I will never again. I would not even recommend this place to anyone

    Photos
    Nola Organic Spa - Sales display

    Sales display

    Nola Organic Spa - Restroom

    Restroom

    Nola Organic Spa - Changing room

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    Changing room

    Thrive Nola Spa

    Thrive Nola Spa

    4.5(21 reviews)
    3.7 miFrench Quarter

    Their administrative policies are a dealbreaker and I just walked out because they wouldn't let me…read moresign-in without uploading my ID. 1. Any time the list of "fees" for their perceived appointment violations is arms-length long ... go somewhere else. 2. I phoned in my appointment and then she wanted to negotiate with me to get my credit card; no way. My appointment was 15 minutes later; I told her I would pay when I arrived ... in 15 minutes. 3. I went to fill out the pre-service form for a wax but it wouldn't upload without my drivers license uploaded - not interested. 4. She said the only way I could bi-pass the uploaded ID requirement was to pay in cash. I said no. 5. She said I was cancelling the appointment then, so I did. 6. Now I noticed that they removed my review from last year; the one where I complained about them wanting you to leave a tip for the front desk employee. I'm sure the wax itself is fine; it was last year. I presume they have a lot of employee turnover as the Aesthetician saw her tip walk away when I walked out the door. Silly policies.

    Last minute add to the itinerary, as all the nola waling got me a bit sore. Thrive exceeded…read moreexpectations! From warm welcomes at the front with prosecco to the actual massage. Though i did request female and ended up with a male, im not super picky so no bother to me. Luther was just what i needed! Perfect pressure, checked in from time to time. No notes! 10stars.

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    Thrive Nola Spa
    Thrive Nola Spa
    Thrive Nola Spa - We love to celebrate birthdays!

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    We love to celebrate birthdays!

    Lucie - Nolabrows - waxing - Updated May 2026

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