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Lucid Home Renovations

5.0 (1 review)
Closed • 8:30 am - 6:00 pm

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2 years ago

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Top Shelf

Top Shelf

(16 reviews)

Mount Vernon

RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN! To say that their customer service is terrible would…read morebe to imply that they actually have any customer service. They are argumentative and threatening toward customers for no reason. They don't care if you have concerns and will start yelling at you if you bring a concern to their attention. I had to hang up on the owner, Koleen, as she was screaming at me and would not listen to anything I was saying. We also had the pleasure of being yelled at and threatened by the other owner, Peter, as well. There is not enough time to detail all of the terrible stress they put us under. But, to provide one example (of MANY), as part of the $16,000 job they did for us, they quoted us for all new soft-close hinges for our cabinet doors. One hour before the installation, Peter sent my husband a text saying that the hinges he ordered were not going to work and he would credit us for the cost. Meanwhile, no one told us to save the old hinges and the workers left them strewn all over the place. Peter told us that he probably could not get new hinges that would work with our cabinets and, even if he did, it was going to cost a fortune. What happened to their original estimate? They are supposed to be the experts. The installation could not happen as planned because we were initially unable to locate all of the original hinges. So, they left the refinished cabinet doors while we went on a hunt for the hinges. Somehow, we managed to locate all of them. In the meantime, Peter was texting us telling us we needed to pay the ~$2,000 balance on our invoice that day (even though the job WAS NOT DONE), or they were going to put a lien on our home. His wife then emailed the invoice to us with a note in all capital letters with the same threat. When we didn't respond to either of these threats, Peter then texted my husband ordering him to call him before the end of the day as he didn't want the situation to escalate. They are the ones that escalated the situation by making these threats. We have had many, many contractors at our home for various repairs and have never, ever been treated so horribly. In fact, we've never even had a minor issue with anyone that we have hired. We are extremely reasonable people. Although the job was eventually completed, there were several areas where we had noted the paint needed to be touched up. They clearly did not care about any of these issues and we just paid the invoice to never have to deal with them again. We were extremely tired of being yelled at and threatened. The whole experience was truly unreal! I fully expect Peter and/or Koleen to comment on this because they LOVE to fight with their customers. Again, run as far away as you can from this pathetic excuse of a company.

Hired this company to paint my newly re-modeled bathrm, and the kitchen ceiling which included…read morepatching 4 holes from previous light fixtures. I have been in my home since 1974, and have had many painters come and go, pretty much know what to expect. They emailed me an extensive contract, which I signed...I even joked that I would send them a 5 page contract also... The kitchen ceiling is ok, however, not enough paint on the soffit...a clear line between the cut in and the soffit. Not good coverage at all. However the bathroom was done in 4 hrs./5hrs. or so...meaning none of the first coat had enough drying time...hence, the paint started blistering before the painter even left. Also my brand new pella window frame is a mess...it was smooth, and now it is a lumpy/bumpy mess... The painter took some pics of the problems before he left that day, and sent them to the owner. I waited for a call, it never came. So I figured they were not interested in re-doing the bathrm and cut their losses, and let it go for the $500 deposit. 3 weeks go by, no call, no email. crickets. The other day they called and did not leave a message. I also received an email that day, telling me I was past due on the balance owed. Now this is the really disturbing part...they said they had called numerous times to come out and fix the problem/NOT TRUE. They actually said I was lying about it. Then they said they would be sending it to collections/and put a lien on my house. I was appalled...It's in the contract they said...I am sure it is, they make sure they are covered for every possible event. Never have a skirted a bill etc. in my 75 yrs. And to threaten me on top of calling me a liar, well I have no words. I paid the balance, they forgave me $126, and the interest they said I owed...so, I would warn others here...not a company you would want to do business with. I ran my own successful business for 38 yrs...I know how it should go w/customers. To be treated this way, well it is shocking! BUYER BEWARE, if they treat old widows this way, well, u get the drift here.

Shelby Macomb Painters - During

Shelby Macomb Painters

(2 reviews)

I can't say enough good about this company! Other painters in the past made me use their company…read moreor buy the paint myself. Kris came out to my home and spent lots of time with me, showing me samples and making good suggestions. When I picked my colors, they were from multiple companies. He matched them all. His crew was highly professional. Kris came out and inspected the job. He found flaws that I never would have seen. He had every flaw redone. There was another inspection before the job was complete. I couldn't be happier. I had to have other jobs done on my house and EVERYONE comes in and compliments me on the colors and the paint. HIGHLY recommend!

Shelby Macomb Painters were great! The owner himself "Kris" came to my house and did a very…read morethorough review of his services and what he can do for me based on what I wanted done on my house. I needed a full repaint of the exterior of my home along with all windows and my house is quite large. I also needed any and all rotted wood to be removed and replaced, and I had a lot of it as well. Kris has a welcoming demeanor, appeared very knowledgeable, and exuded confidence that he and his team would be able to complete my job and do it with excellence. Those were the bench marks (along with price of course) that I need when choosing a contractor for a job. The price wasn't cheap but it was definitely fair. Kris's crew came out and did a fantastic job with both the wood repairs as well as the the paint job. There was one hiccup with some miscommunication on their part but they apologized and made it right. That takes good customer service and they definitely have it! When it was all said and done, my house looks like an entirely new home. My family and I are very happy with the final result - It looks amazing! Professionalism; Quality workmanship; & great Customer Service are the attributes that stand out the most with them. I would recommend Shelby Macomb Painters to anyone.

SC Painting - Exterior painting

SC Painting

(10 reviews)

Sam and SC Painting were fantastic. They pressure washed and painted the exterior of my house,…read moreshed, porch, and back deck, and got it done in three days. The quality was fantastic, and the pricing was great as well. I'd highly recommend going with them for any future painting jobs.

After the "painter" I hired decided to disappear(with a "deposit" I paid him,) I frantically…read moresearched for someone to complete stripping and painting a bedroom. The wallpaper was ancient, applied with what appeared to be "gorilla glue" directly onto the drywall. The walls were in horrible condition(perhaps this contributed to the former painter's decision to just not come back lol!) I discovered SC Painting and contacted Sam who IMMEDIATELY returned my call. He came to my home, assessed the situation & provided me a quote. The price for completing the project was, in my opinion, very reasonable considering the state of the walls and the amount of work. We decided on a day for him to begin and, guess what? He communicated with me and actually SHOWED UP at the appointed time. Sam removed the remaining wallpaper, patched, primed, painted and sealed my walls. He was very meticulous, paying attention to every flaw. I was amazed and very pleased with the outcome. My room is beautiful!!! I wish that I could give more than "5 stars." This young man is skilled, amicable and dependable. I will certainly call him for future projects. I know this review is lengthy. However, I wanted to express my satisfaction and also to raise awareness to the chances you take when hiring someone(btw, I did not find this person on "Yelp." Referred by a "friend.") You will be more than satisfied with Sam. Thank you for taking the time to read this.

Lucid Home Renovations - contractors - Updated May 2026

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