Extremely Disappointing Experience with Zero Compassion…read more I had a haircut scheduled with Cara at 11:00 AM today. At 7:00 AM that morning, my 3-year-old daughter woke up with a 104.2 fever. Any parent knows that means an immediate call to the pediatrician or urgent care. At 7:15 AM, I emailed the salon explaining the situation and asked if I could please reschedule to next week. Their response was simply that their policy requires charging 50% of the service cost for missed appointments, and that they would "gladly reschedule" once the fee was applied. (see image attached) While I understand that businesses have cancellation policies, this response felt surprisingly rigid given the circumstances. Then, about 20 minutes before the appointment, my daughter began violently vomiting everywhere, making it impossible to bring her with me and confirming that she needed immediate medical care. Despite all this, I still went to the salon briefly to explain the situation in person, hoping that speaking face-to-face might allow for a little understanding and how they should consider extenuating circumstances to retain customers. I explained that my child had a 104 fever and was now vomiting, and asked why there wasn't any flexibility. The front desk called the owner, but instead Cara came out to speak with me. What followed was honestly shocking. Her response was chillingly cold and essentially she said policy is policy over and over. Frankly, it was incredibly weird and off putting. There was no pause, no concern about the situation, no attempt to work with me -- just a flat statement that the charge still applies regardless of the circumstances. Mind you, at that point I was already in the salon, so it wasn't a cancelled appointment at that point. I was seeking non robotic clarification. She said it so many times that I felt pushed out. It was weird and creepy. I fully respect that businesses need cancellation policies. However, the complete lack of empathy or discretion in an obvious medical situation involving a small child was deeply disappointing. Policies matter. But how you treat people when real life happens matters more. If you choose to book here, just be aware that there appears to be no flexibility even for legitimate emergencies.

--In response to the owner: I told you 2:30 and I have the exact color formula my stylist used (3N…read more20vol). I'm not sure what requires a consultation for a root touch-up. This is an unprofessional facade to the fact that your salon was uncomfortable with my pre-existing hairstyle and needed an out. I found another highly rated salon in Arlington who will take me and I will exercise my right to post about my experience on all social media platforms.-- I booked a root touch-up appointment and I let the salon know half of my hair is partially dreadlocked. I got a call from the receptionist 20 minutes prior to my appointment telling me my stylist was running 15 minutes late. Upon asking how long it would take to be done, the receptionist called to tell me I should have booked a consultation and they need to cancel my appointment. I feel confused and treated differently because of my dreads. I don't recommend this salon. Never have I been to a new salon and have been asked to do a color consultation for a simple root touch-up and my natural hair is brown.

Don't let the name fool you, this lady is awesome at COLOUR too!!…read more I went to Current Salon by Nese first and had a horrible hair dye. I found this place and not only was it a much better price but she corrected my my hair and it now looks BEAUTIFUL! I won't be going anywhere else but here from now on. Devon is also super sweet. After Devon did my hair my mom and my sister said "omg, wow, your hair looks gorgeous!" And a random cashier at target told me I had beautiful (blonde) hair. Highly recommend Devon for colour!

Devon always gives me a great cut and blow dry. I have naturally curly hair and get more…read morecompliments on my cut and the way she layers. I can't recommend her enough. She's friendly, professional, creative and knows her job well. I always walk out feeling like a million bucks!

Mimi was amazing! She listens to what you ask her to do and her hair cuts look wonderful! Was a…read morebonus she was also quick!

Mimi is amazing. I broke my arm and needed help washing my hair. She was so delightful. She made…read moretime for me and really made me feel special. She made time for me to get it cut and fix my color and did a deep wash and it was glorious. She is going to be my regular and only person now. I cant wait to go back. (Also, so many people have said my cut and color is fire and it is.)

I've been looking for a salon closer to my home in Middleburg. Local friends didn't really have any…read moregreat recommendations, so when I saw Katy became available at salon 17 I was pretty excited to go ahead and book a cut with her. She asked very thorough and specific questions to make sure that the haircut was what I wanted and did a fantastic and quick job. She gave me a great blowout and was very friendly throughout. In addition the salon owner was there and he was very friendly and chatted with me for a little while about how happy he is to be working here and have another stylist available in our town. I'll definitely be heading back here and recommending other friends to do the same. Pricing is very reasonable for the service that I got and booking the cut was quite easy. Tell Katy I sent you!

When I moved to the Aldie area, I was looking for a "go-to girl" for hair - and I found that in…read moreKaty at salon17south. She's super easy to get along with and I always enjoy my time in the chair. I had never done balayage before and she did an amazing job! I also hired her for my wedding and could not be happier! She did beautiful curls on me that lasted the entire day. For my bridesmaids, she did elegant up-dos that looked amazing on everybody. She was so easy and fun to work with, as always. I'm so grateful I found my go-to girl!

I am elated to find such a great salon after recently moving to the area from Los Angeles! My…read moresister has been going to Cynthia at Philip Russell Hair Design for over a decade...The bade color she did was rich and gorgeous and the fun colors and cut were perfect! I can't wait to come back!

Linda is an amazingly good stylist, very skilled, even with my short and now very sassy style!…read more It's so hard to find someone who can do a good short cut on thick, cowlicky hair like mine. Everyone in the salon was very friendly. I'm definitely going back!

I'd been going to the same barber for over a decade, so walking into a new shop made me a bit…read morenervous-- but Tatiana made the whole experience easy. She listened to what I wanted, gave great suggestions, and the cut turned out better than I expected. The place is super clean, and everyone there was friendly. Bonus: parking was easy. If you're looking for a solid haircut in a comfortable, welcoming spot, Brushed is worth checking out. Tatiana crushed it.

I have been getting my hair extensions done by Mary for over a decade. She is truly a master…read moreextensionist! As I have aged, my hair has just stopped growing and I don't even want to mention the grey hair but Mary has that covered and I feel like my old self again when I leave Brushed Salon. I highly recommend this salon.

I am so thankful I was introduced to Lauren by word of mouth several years ago...My hair has never…read morebeen the same! She is hands down the best colorist and stylist I've ever had. She can defeat the odds with whatever you're coming in with. I've had traditional to wild, and she knows how to process it all. The vibe is intimate, dark, cool and eclectic. She always makes you feel comfortable. I've honestly never needed to go anywhere else since finding her. You won't be disappointed

After 25 years in the hair business, Lauren has opened her own salon - Glow Atelier. A mater…read morehairstylist with a passion for making you look good. All hair services provided as well as consultations. Her new space is private and comfortable with a vibe that screams "This is where the magic happens ". She also does men's hair and has been doing mine for years.

I started going to Jessica a year ago when the price of kids' cuts at my neighborhood salon went up…read moremaking it no longer affordable. I have switched salons and couldn't be happier! Jessica gives me and my son fantastic cuts that highlight our natural hair texture. She is great with wavy and curly hair. The highlights she gives me are natural and compliment my natural hair color. She really listens to her clients and engages everyone like family. The salon experience is 5 Star without an exorbitant price. Her customer service and flexibility to accommodate us into her schedule go above and beyond. Couldn't recommend her enough! I also feel like a million bucks every time I leave her salon and my entire family--including a toddler and preschooler--are welcome!