The technicians in these busy bays seem well trained in car care and customer care. I consistently…read moreleave Valvoline Instant Oil Change in any location feeling listened to and looked after. They offer services, but do not push and seem honest.

I was happy to drive in and speak with the guys while they changed my oil. It's a little pricey,…read morebut I don't have to wait

awesome service great crew and very knowledgeable about cars and the customer service is greatread more

Took car to SpeeDee in Salem, VA for inspection. Pulled up around back and waited but nobody…read moreacknowledged me being there. Waited a few minutes while watching two mechanics talking to each other, still not acknowledging me. One of them walked away, never glancing toward me while the other mechanic started scrolling on his phone. This was rude and disrespectful, and I will never take my business here again.

Cold water on arrival. Sets them apart, not a huge deal but appreciated by most and it's not summer…read moreyet!! Cheap but effective goodwill. Service was quick and efficient. They don't offer mixers and other choices with the water. Bummer.

Came in around 5pm. Never been to a stay in car oil change. Only two workers at the time and they…read morewere great ! Gave me a free water and had a great attitude the entire time ! Highly recommend this place !

Very nice guys who were really respectful, communicative, trustworthy and eager to help…read more Unfortunately, their diagnosis was not exactly right for our needs, but we appreciate their efforts and kindness.

From the owner: Now accepting new customers with over 6 yrs experience. We offer services including but not limited…read moreto brakes , tune ups, and routine maintenance. Honesty, integrity and fair pricing is what we pride ourselves in.

They're great. They…read morealerted me to an oil leak, which was confirmed by my mechanic when I took my car in for repairs.

I came here for an oil change and attention the the brakes. I arrived at 10am. They told me it…read morewould take 90 minutes, and they just needed to order the car parts from I'm guessing another location. It's 3:00 and I am still waiting for my vehicle. They did give me a 10% discount, but that $50 doesn't make up for 6 HOURS of waiting. The woman managing the shop was doing her best to keep up, however I still think this is unacceptable service. Disappointed.

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

I was in desperate need for a dead inspection sticker and I was greeted with kindness and curtesy…read moreand professionalism on the phone and they worked me in and they were finished in no time and I highly recommend this automotive shop for light to heavy tasks and very reasonable. Everyone has a great attitude and they were friendly with thier co-workers as well. Nice atmosphere.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

Horrible experience. I made a scheduled appointment for a state inspection a week in advance, at…read morethe managers request. When I arrived the manager rudely told me he could not do it. When I explained that it was scheduled he said "I don't know why I would've said that." and turned away to answer a phone. This place needs new management BADLY. I will be letting everyone know about this. -Hunter

I went to the NTB Service Center on Franklin Road in Roanoke, VA. Jacob, the Service Manager, was…read morevery helpful and professional. He found a competitive price for the tires I needed, put them on, and away I went. Recommended!

We took a vehicle here to get inspected and didn't realize a tire was needed. Kyle and Jagger went…read moreout of their way to ensure that everything was done on the vehicle and assisted in getting all the supplies needed. They are knowledgeable, kind and went out of their way to help us!

March 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all…read moreof Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are fair and reasonable and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Featuring Pennzoil products, I use full synthetic in my cars. Highly recommended!