Called to schedule an appointment for my office and left a message. Company showed up anyway without contacting us. They performed an inspection, billed my boss $158, and left.
The inspection was $17 for one extinguisher, but they charged us $128 for a service call fee.
I called them back the next day to ask what the service call covered and why the work was performed without any communication/appointment. I was told, "just don't pay it then", before Sheila hung up on me.
I understand businesses charge for their services, but customers should be able to ask reasonable questions about a bill without being treated dismissively and without the representative getting defensive. Unfortunately, the customer service experience was far more frustrating than the invoice itself. read more