I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

I got my hair done by Christian, who is the owner and my hair turned out barely different. In the…read morepast, I got balayage and I felt like I got a new hairdo! This time, I got baby highlights which he suggested, paid $280 plus tip and there is barely a difference. People cant even tell I got my hair done. There is a contrast from the blonde and black. It's not blended well. I called and they wanted to charge me $160 on top of the $280 so my hair could finally look like it was dyed. They knew I traveled from Toronto as well. They just said there's 10 people on the waiting list and to get it done by someone else in Toronto. Maison fritz in Stoney Creek is much better. My worst nightmare of paying so much money too look no difference came true. Mind you, I saved up this money with time and get so excited every time. Such a let down to waste so much money.

Went for a haircut and blonde highlights but left very very unsatisfied. Stylist was so not…read morefriendly .. Tried to make small talk but she wasn't having it Talk about uncomfortable .. she talked to me only once as I took my mask down to sip my coffee,only to tell me to stop moving as she had to adjust a foil l like Geeze .. never brought a color chart like most places do . To show me the blonde shades .. should have known by that .. there would be a problem . Then she adds in after putting very thin strands of highlights under the foil that there may be another fee if i I need a toner? after I told her my husband lost his job a job been waiting months for a cut ! Results were underwhelming and it's dark in there so I couldn't really see the color. Went home and in proper lighting, the minimal strands looked more like grey then blonde! I could get that for free! Called and had to use more gas to go back down a second time and it's nowhere close to where I live . Awkward the second time as well.. I was hoping for an improvement but it didn't happen .. my hair looks. Dark with a few grey strands running thru it ., not blonde at all please don't waste your money ! Very inferior place nvr again Maison Fritz

I have been to Nie Spa about 3 times now and I am very impressed by their cleanliness and…read moreprofessionalism. They use great organic products too! I would definitely recommend anyone to visit.

From the owner: Step into award-winning Nie Spa, and out of the busy, stressful demanding world of your every day…read more Soothing sounds and aromas envelop you as you enter. The nurturing touch of healing hands will relax your body, rejuvenate your mind and energize your spirit. The experienced and knowledgeable Nie Spa team strive to make your visit the ultimate in relaxation and pampering. As a full service day spa, treatments include traditional spa services for both men and women, medical esthetics, Signature services such as Hot Stone Therapy, Bridal packages, Prom and Formal packages, 'Girls' Night Out' and other personalized spa parties, which include the use of a private room. Try our new RF (Radio Frequency) Skin Tighenting Treatments and RF Body Contouring! RF is a non-invasive, non-ablative, non-laser treatment and is suitable for all ethnicities and anyone seeking a tighter and firmer skin appearance, both on the face and body. It helps to reduce fat and cellulite and also treats skin imperfections such as fine lines, wrinkles, acne scars and acne. You won't be disappointed! Trying to look glamorous for an upcoming event or party? We also specialize in brown and lash enhancements, including tinting and extensions. We'd love to take you on a tour of our facility and answer any further questions you might have on how we can best suit your needs... call us today to set up a no obligation appointment!

Great experience! My wife and I stopped in on vacation. The salt cave was relaxing and enjoyed the…read morerespiratory benefits. The staff was very pleasant and they offer great products, would recommend!

Amazing experience. One of the best salt caves around. Warm, friendly and knowledgeable staff. The…read morerooms are beautiful. My visit was relaxing and healing. Nothing but good vibes here. Highly recommend this location.

Place is just what I needed for a private cold plunge and sauna experience. If you're familiar you…read morealready know it's great for the body. Very clean and the employees are extremely friendly.

Unsafe, Dishonest, and Emotionally Damaging - AVOID at All Costs…read more What was meant to be a peaceful couples spa day for my birthday turned into one of the most upsetting, anxiety-inducing, and frankly gaslighting customer service experiences I've ever endured. Let me be clear: This was not my first float. I've floated several times before - in beautifully (subtly) lit, tranquil environments that promoted peace and calm. But this time? I was essentially locked in a pitch-black watery coffin. When I checked in, Raven, the staff member on duty, specifically assured me there would be a visible light inside the float tank so I could always locate the exit handle. Once inside, there was nothing. No light, no orientation, no visible exit - just total darkness. It was disorienting, claustrophobic, and terrifying. I started calling out for help, and was later told that nobody could hear me unless I was screaming, because the tanks are "soundproof." Seriously, the little snot really said that. I ended my float session early, shaken and panicked. When I told Raven what happened, she claimed there was a light--just a "very dim one." But when my husband (who had just finished his massage) confronted her, she changed her story completely, saying there was no light and that she had never told me otherwise. She outright lied, tailoring her answer depending on who was asking. We asked for the manager to call us, since this was clearly a safety issue and a serious customer service failure. The manager took her sweet time calling back, and when she finally did, her excuse was jaw-dropping: "I was busy trying to charge your husband's credit card for the FULL package amount, including his cancelled float and your wife's cancelled massage." Not "We're sorry." Not "How can we make this right?" Just trying to get paid for services not rendered. She then proceeded to minimize everything by calling it a "miscommunication." She admitted there isn't actually a light in the float tanks - only a vague "glow" that may or may not be visible - and still attempted to enforce their cancellation policy. Her apology was empty. Her tone was cold. And her refusal to take responsibility was astonishing. Let me be crystal clear: This was not a misunderstanding. This was a bait-and-switch, followed by dishonesty, emotional negligence, and a complete failure in basic professionalism. We paid only for the massage--on a separate card--because my husband insisted on it out of principle. But I did not receive the service I was promised. Worse, I was treated like an inconvenience for speaking up about my experience. If you suffer from anxiety, trauma, claustrophobia, or even just expect a baseline level of honesty and compassion, do not go here. This business is unsafe, mismanaged, and unwilling to own its failures. Save your money. Save your sanity. This is not a sanctuary - it's a liability.

I have visited around 15-20 spa's in GTA area and I must say Richard is by far the most…read moreprofessional spa owner I have ever met. I read certain reviews about this place and didn't believe them, but most of them were right and Richard is a gem of a person. He even offers coffee and a sauna with a lounge where you can watch TV. So, how it works is. . they have a room fee and the attendant offers you a massage and any other services you negotiate with her. I went about 3 months back and chose Lily as she was the only one available, and I regret it to this day ! I don't know where she received her training but I was in physical pain after that massage as she doesn't know the first thing about massages, and I am a bodybuilder so I know body pain. As far as the extra services are concerned, she sucked(no pun intended) at that too ! She doesn't speak basic english, is unenthusiastic and is always looking at the clock even if you pay generously. Richard, you are a great guy but I must say people like her are staining your place !

Great little full service day spa. Have had a pedi done by Celine (who is a a total pro) and am…read morelooking forward retuning in a few weeks for a facial. Whitney at the desk is super friendly and made me feel welcome right away. Kabuki is a certified green spa that sells organic products that really work. Shop your neighbourhood and check this place out.

From the owner: KKabuki is a full service day spa , Skin Centre and Eco-Boutique offering everything from our…read morefamous facials, to manicures, pedicures and vegan waxing using all natural and organic locally made products. Please visit our menu or call to find out which services are right for you. Kabuki is really all about you. From your first contact with us, Team Kabuki's focus is you and your desires for yourself. We personalize our service for you. In an intimate atmosphere you enjoy a peaceful, holistic, and rewarding experience leading to feelings of well-being and tranquility. Our well trained and highly educated Estheticians and Skin Therapists will help you reach your skin care goals. Our word of mouth growth is a testament to our popularity.

I've been going here for two years. They're always awesome, always professional, and amazingly…read morefriendly. You can definitely go the way of "quiet relaxation" or "chatty bursts" during your massage, and they're good with either, readily adapting to your massage style. They'll also completely tailor your massage to what you're saying, but treat it holistically (eg. My neck was Death for a week before I wandered in; they worked not just my neck, but the rest of the interconnected muscles that were contributing to the stiff neck - all the way down to my lower back). Shawna is my go-to (she has amazing pressure, and enough strength to tackle even my knotted back muscles), but you're always free to go to other therapists if your usual isn't available for the day you need. I've also seen Dara, Rachel, and Kristen - all lovely ladies as well. The online booking system is super convenient as well, and you can book up to the day beforehand online. They also do direct billing for your coverage, which is lovely. Highly, highly recommend.

From the owner: Urban Healing Studio offers the community of Hamilton, Ontario, massage therapy, osteopathy, thai…read moremassage, indian head massage, reflexology, and reiki.