My husband and I relocated to WA from HI back in March and my first interaction with Luan was approximately 1 month before we left the islands. We had already secured a place to live in, Columbia City, and we needed to find a new auto carrier as well as a carrier who could also provide renter's insurance. I'm glad I found Luan's business who was only a 5 min drive from our apartment complex.
When I reached out to Luan from HI he was very professional, knowledgable, and helpful in providing me with quotes for Auto & Renter's coverage. I immediately could sense over the phone that he would be able to provide me and my husband the service we were looking for.
When we finally arrived in WA we went to complete the paperwork at his office and he was just as he was over the phone. Luan was very patient and kind and although he knew I worked in the insurance industry (not personal lines) he still took the time to explain coverages, limits, and any differences in WA versus HI. He was always available when I called with questions after, not only insurance related questions, but places to see and do in WA. Not to mention, his premises is very clean and open.
We just purchased a new vehicle so as I was searching for his number to inform his office to update my policy, I stumbled across Yelp and saw his first review in which he was rated 1 star. I was really taken by surprise because the way he was described was definitely not the Luan we met or interacted with which is why I felt the need to finally write a review for him. For me personally, I found Luan to provide top notch service and I don't have any regrets as having him as our State Farm agent. He helped to make our insurance needs a smooth transition from HI and we thought he was fantastic!
UPDATE: I called Luan's office this morning and Tran was very helpful in getting our policy updated. His staff is awesome!! read more