1. LTE Home Improvement

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LTE Home Improvement

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Gutter cleaning

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3 years ago

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Empire Window Company

Empire Window Company

(21 reviews)

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

The windows are not worth the price from the supplier that was used for one of my windows. Odd how…read moreonly 7 of 8 windows are still like brand new but one I consider defective and the supplier does not agree. Thing is on their letter to me they could not even identify the window properly so one has to wonder what they are even thinking of when their windows do not last 100 years or a lifetime! The one window does have defects and they denied a claim. I hope they at Empire Window Company do more than try to sell my mother a new window as they said they would look at the window for a fee but she and I declined their services and tried to check on the warranty thinking it might be more valid. I am only glad I and mother went with a new window company for the last 9 windows. They even mailed her a warranty paper as she requested! Better service from a new company! That is what happens when a shoddy window somehow gets past the supplier check points, they cost Empire Window Company a lot of money! I would have given Empire a 5 star if nothing had happened to the window but something did and explanation by their supplier from 2005 was very poor as I had sent at least 7 pics showing mother's proof of ownership and condition of window that I cleaned just as careful as all the rest including all the new ones. I used expensive soap and water on all windows and dry with microfiber materials that do not smear or scratch as brand new look is admired. I hope Empire gets better suppliers in future from anyplace on the planet!

Alt & Alt

Alt & Alt

(1 review)

Came out and started work the very next day…read more However. It felt quite manipulative that a couple of hours after we agreed on the price and extent of repairs, 'Johnny' called to say that he felt it best to replace the whole roof. This meant way more money, way more time, and taking off shingles that there's nothing wrong with them - 80-90% of the roof would've lasted another 20-30 years. He hinted that he would no longer be willing to do the job unless I agreed to have the whole roof replaced. Then, during FULL ROOF REPLACEMENT, the Mexican guys who work for him drilled a big hole in the ceiling, through the drywall; and then they dropped a big crowbar tool through the skylight, gouging a couple holes in the hardwood floor. When I told him about these incidents, his charming demeanor was gone - he looked doubtful, repeatedly asked if I was sure the hole wasn't there before, and clearly didn't want to be responsible for dealing with it. The ceiling drywall had to be repainted, which was a whole thing, because they used shiny instead of matte paint; then the color was wrong so they had to paint a couple of walls... and instead of having their most proficient guys do it, they were using the opportunity to teach their younger guys to paint - so it was a mess, and I strongly felt I needed to oversee them working and make corrections, or they'd damage something else. (Like getting paint on the floors, windows, and trim). I was quite busy with other things around this time and didn't enjoy having to do this. The damage to the floor was not fixed to satisfaction, (they had no idea what to do) but at that point I just wanted them all out of the house. After everything, I had to remind Johnny multiple times to send the warranty... Finally, as a side note: it is not super professional to - (in front of the customer - during a job) - act annoyed at or even argue with your WIFE , on the phone, when she calls. Just sayin'.

From the owner: At ALT & ALT, our goal is always to make our customers happy. We do this by maintaining our…read morecommitment to excellence in everything we do, whether it's roofing, siding, gutters, or fencing. You can count on us to deliver a world-class level of service. Construction has been in our business for over 40 years, we take pride in what we provide and look forward to providing a world class experience for all of our customers. We are professional , offer superb quality, and give our customers exactly what they are looking for. We specialize in pinpointing weather damage and aim to provide homeowners with a hassle-free experience. Our dedicated team will work with you to review the scope of work provided by your insurance company and adjuster, ensuring a smooth and stress-free process. Serving homeowners in northeast Ohio, we'd be happy to show you what makes our team the ones to trust for your next project. With our expertise and dedication to customer satisfaction, you can feel confident that your home improvement needs are in good hands.

LTE Home Improvement - gutterservices - Updated October 2026

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