I brought my 8-year-old here for what was advertised as a free consultation. We have visited three other orthodontic offices in our search to find the right provider for our child. Every other office provided full evaluations, imaging, and written treatment plans at no cost. Each doctor took their time, answered every question, and made us feel comfortable.
This office was the opposite.
About 30-35 minutes into the appointment, the orthodontist abruptly informed me that I would now need to pay for X-rays if I wanted the full explanation of the treatment plan. She could not tell me the cost and told me to "ask the office manager." When I reminded her that the consultation was supposed to be free, she replied, "It's free up to this point," and then questioned whether any other orthodontist had spent "an hour" with me.
No other office has ever charged during a "free consultation," nor spoken to me that way.
The tone throughout the remainder of the visit was condescending and dismissive. At the end of the consult, I asked for a written plan so I could review it and discuss it with her father (a completely standard request at every other office). Instead of simply providing it, she asked whether he needed to come in "to hear it himself." This was unnecessary and uncomfortable.
Their quote was $4,300, the highest of any provider we visited, and I still left without a clear treatment plan in writing.
The technician assisting us looked uncomfortable as well, which speaks volumes. After the exchange about the "free" consultation, the orthodontist never returned to the room. She was replaced by the office manager, who did not introduce herself, and who then closed the door for the rest of the appointment. The entire interaction felt abrupt and unprofessional.
After very positive and thorough experiences at three other orthodontic offices, this was by far the most uncomfortable consultation we had. We will not be returning, and I would not recommend this office to any parent seeking transparent, respectful orthodontic care.
If they want to charge for consultations, that is their prerogative, but do not advertise them as free and then bait-and-switch parents mid-appointment. read more