1. Albany Braces

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Latham, NY

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Albany Braces

4.0 (3 reviews)
Closed • 8:00 am - 5:00 pm

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Lozman Orthodontics

Lozman Orthodontics

2.6(5 reviews)
0.9 mi

I usually do not take the time to fill out these types of reviews, but I am going to make an…read moreexception in this case because I could not be happier with the Orthodontic services we received, My daughter's front teeth were pushed out from years of sucking her fingers when she was younger. We took her to Lozman Orthodontics, 3 years ago, when she was 14 years old. Today, she had her braces taken off and her teeth look great. During the 3 years we took her in for appointments, Dr. Lozman (father) took the time to sit down with us and explain her progress and the next step. We were quoted a price at the start of her treatments, which we paid up front, and never received an additional charge. The office was very flexible with her appointment hours, which allowed us to minimize the time she had to miss classes. I feel very fortunate to have had Lozman Orthodontics treating my daughter!

I brought my 8-year-old here for what was advertised as a free consultation. We have visited three…read moreother orthodontic offices in our search to find the right provider for our child. Every other office provided full evaluations, imaging, and written treatment plans at no cost. Each doctor took their time, answered every question, and made us feel comfortable. This office was the opposite. About 30-35 minutes into the appointment, the orthodontist abruptly informed me that I would now need to pay for X-rays if I wanted the full explanation of the treatment plan. She could not tell me the cost and told me to "ask the office manager." When I reminded her that the consultation was supposed to be free, she replied, "It's free up to this point," and then questioned whether any other orthodontist had spent "an hour" with me. No other office has ever charged during a "free consultation," nor spoken to me that way. The tone throughout the remainder of the visit was condescending and dismissive. At the end of the consult, I asked for a written plan so I could review it and discuss it with her father (a completely standard request at every other office). Instead of simply providing it, she asked whether he needed to come in "to hear it himself." This was unnecessary and uncomfortable. Their quote was $4,300, the highest of any provider we visited, and I still left without a clear treatment plan in writing. The technician assisting us looked uncomfortable as well, which speaks volumes. After the exchange about the "free" consultation, the orthodontist never returned to the room. She was replaced by the office manager, who did not introduce herself, and who then closed the door for the rest of the appointment. The entire interaction felt abrupt and unprofessional. After very positive and thorough experiences at three other orthodontic offices, this was by far the most uncomfortable consultation we had. We will not be returning, and I would not recommend this office to any parent seeking transparent, respectful orthodontic care. If they want to charge for consultations, that is their prerogative, but do not advertise them as free and then bait-and-switch parents mid-appointment.

Albany Braces - orthodontists - Updated October 2026

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