If I could, I would rate Dr Laura at Zero. She was my obstetrician for a very short period of time, but thankfully I made a switch because there is no way I would have let this woman to perform a c-section on me! She is dishonest, incompetent, unprofessional & uncaring doctor.
Insurance:
Lied that my ins will not cover the ultrasound. Made me pay $275 out of the pocket knowing I'm under government assistance. As I found out later - my ins does cover it, she just didn't want to wait long for the claim to go through. Since I was on government assistance - I had to borrow money from my mother to cover the ultrasound. For my 2nd ultrasound I told her I can't pay out of the pocket and she referred me to the hospital to schedule ultrasound there instead. If it was an option the first time ?! Why didn't she say so? Why be so shady ?! I'm still trying to obtain docs for my 1st ultrasound, so I can get money back from my ins. Company. Months later, I'm still waiting for my paperwork. Dr. Laura's office is coming up with excuses why they can't give it to me. "Printer is broken" - was the last excuse. I hope she doesn't double bill! Made me pay and then submitting the claim to my ins company ! I'll get to the bottom of this.
My visits summaries:
I Asked office multiple times to provide me with summaries of my visits. Nope. I was informed that they don't do that. What? Again - I consider that shady. And everything they do at the office is paper base. No emails, no patient portals, no electronic systems for appointments. Probably she reports less patience & less money made to IRS to save moneys. That's not the fact, but my guess for sure.
Corona
I asked her to wear mask when she came into the room to meet me for an appointment. I was there with my 15 months old baby and I was wearing mask. She told me that she doesn't have mask and she is not going to wear it and additionally told me that I can leave my 15 months old baby outside of the room if I don't feel comfortable with her being without mask
Service
Never once asked me how I'm feeling, what I'm eating, if I feel baby at all. Nothing ! But she sure asked me about my finances and what I'm doing for a living and if the father of the baby financially supports me.
Follow-up
When corona quarantine started I called the office multiple times just to see if they are open. It always went straight to the voice mail. I left messages to get back to me when they can. I figured they are not operating, so I wasn't expecting a phone call at that time. Additionally, I paged the doc two times, but never heard back. As expecting mother I had questions about my delivery, hospital and corona virus. Two months later with not hearing anything from anyone, I randomly called the office again - only to find out they were always operating and were not closed for quarantine. When I came to see her she actually remarked that I was absent for a long time & that I need prenatal care ! Oh really ??? I felt like saying - I wasn't in because you and your staff are returning phone calls. But I just let it go, because I knew that was the last time I want to see her. read more