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    Loxley Colour

    5.0 (3 reviews)

    Loxley Colour Photos

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    12 years ago

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    11 years ago

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    13 years ago

    Professional quality and outstanding customer service.

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    Inspire Studios

    Inspire Studios

    (3 reviews)

    This has to be the worst customer service I have ever experienced - anywhere…read more We used a Groupon offer in July 2012. We had a great time getting our makeup done and the photographer was great. We didn't get the bubbly promised in our offer but didn't stress about that. We were then asked for a ridiculous amount of money for prints. As the photos were great I decided to buy two in addition to the one I got in my deal. We were told this would take 6-8 weeks. Very disappointing. After almost three months, still no photos. When finally someone returned my call (after many voicemails and emails) I was told that they had been posted and must have gotten lost. I asked for them to be resent. I was promised that this would be done within a week and tracked by Royal Mail. After a further week, my photos still had not arrived. I chased them up again and received my free print. After a few more weeks of chasing emails and calls, I got one of the prints that I paid for. Now almost six months later and many, many emails and voicemails, I STILL DO NOT have my second photo for which I have paid. No word from them at all! DO NOT USE THIS SERVICE - go elsewhere.

    I have to strongly agree with the review below…read more Me and a friend both bought the Groupon deal online a few months ago. After a lot of hassle trying to get an appointment we finally went a few weeks ago. On the actual day of the shoot we were very happy with our hair and make up and the whole experience in general. After we had all the photos taken we were told we had to come back in a weeks time to view the photos. We said to them that we had only really came for a girls day out and would only be taking the one 'free' picture and we didn't mind just seeing them that day and choosing one. They insisted that we come back next week after they had had time to edit them and fix them up so we said okay. We then returned a week later given a glass of cava and shown our photo slideshows. The guy who had edited the pictures and one of the photographers were with us at the viewing. Both seemed very nice and were complimentary of our photos. After we asked how much it would be to get an extra picture we were told it would be our £30 deposit PLUS another £95 EACH! We kindly declined and were made to feel like we had to make excuses as to why we didn't want to spend that kind of money. Bearing in mind that we had originally paid £15 each for the whole experience...a good deal but now you're getting made to feel horrible and awkward for it. The guy showing us the photos then said to pick our favourites and put them in a folder, I narrowed mine down to nine and my friend down to eleven. He then asked if we wanted him to see what deal we could get it we wanted all those photos, we said it was up to him and it would need to be a VERY good deal. He came back with an offer of £300...we again politely declined. This is when EVERYTHING changed. His whole attitude became quite aggressive and extremely unpleasant. He acted like we had caused him so much hassle and rushed us to pick our one 'free' picture. I then asked about getting my £60 deposit back, he wrote the number for head office on a piece of paper, chucked it at me and ushered us out the door. I phoned head office to try and get the deposits back, I let them know that I had booked two appointments and required £60 back. Okay no problem they said will take five days. Over a week later I phoned back and they said they had put the £30 back into my account to which I replied no, they hadn't and it was 60! not 30! they were to put in. They said okay we're putting it in now...I'm still waiting and deeply upset and angry about how much stress this is causing me. Overall I cannot believe how much hassle it is to get my own money back! and secondly why the hell would a company offer a Groupon deal if you're then made to feel like you're ripping them off by not spending hundreds of pounds on a picture!?!? It'll also take 8 weeks to get our picture through the post, still don't get why they couldn't just press print on the computer but anyway we won't be holding our breath. I doubt we will ever see those pictures that shocker we actually did pay for as part of the Groupon deal offered. Horrible company, DO NOT USE!

    Loxley Colour - photographers - Updated May 2026

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