First off, I must admit the photographer, whose name i can't remember, was fantastic. She made all of us, a group of 4, feel relaxed and we really enjoyed the photo-shoot. A week later we travelled up to the studio for the viewing of the photographs. We must have been the last appointment of the day because we felt that our viewing was extremely rushed. I think the lady who conducted the viewing was called Yvonne, but she never introduced herself so I'm not sure. If you blinked, we would have missed the photographs. Yvonne talked to us as if we were stupid and her attitude was atrocious. The photographs were amazing, and we were close to purchasing the £400 disc, but because of the appalling customer service we felt that another company and staff would be more appreciative of our customer so we have decided we would try elsewhere. We were also going to travel back with another group of people for more photos, but the company have lost out on yet another £400 purchase. read more