UPDATE from my previous post. I tried to reach out to Joe McFarland on the 21st. True to the management style, it fell on deaf ears! I few minutes ago I sent another email to Ronda Harlow, she's the VP of customer service, I told her Lowe's is in possession of our property, it was at our home, however it was removed by the installer's supervisor's order until the situation is resolved. As stated earlier, Lowe's made absolutely no effort to contact us for a resolution. Now Lowe's has our $1,593.45 and our window. Stayed tuned we aren't finished with this! read more

I cannot warn you enough to not book any jobs through Lowe's. This entire process has been a nightmare. When we first booked in store it was easy peasy and even got some deals for booking more than one project, but they have no idea wth they are doing. It's been over a month and our project is still on hold because of mistakes made on their part. It took weeks to pay for the project, which needed to be done to book a day. We had to call around and find the independent contractors and book our installation ourselves. Countertops went in, and are beautiful, however they refused to demo the previous backsplash, which we paid for. So when the tile people got here, not only was the tile not suited for a backsplash, there wasn't enough ordered and they couldn't install it because previous tile was not demolished and they didn't feel comfortable doing it with the new countertops. So now nobody will touch our project that has already been paid for. Lowes is telling us we need to pay out of pocket for demo (which we already paid them to do) and start over and pick new tile. As professionals, shouldn't they know which tiles are suitable for backsplash? Shouldn't they know to book demo prior to countertops and backsplash? I guess we will have another month with no kitchen. I wish I could get a refund. read more

I'm a pro member. I've been to Lowe's' across the country from Cali to NC. This Lowe's in Wilson Nc if the worst! The "pro's" are worthless, and while you'll get friendly assistance while in the store, no one knows anything actually useful. If you schedule a service (flooring) good luck getting that done. They scheduled delivery two weeks ago. Made me sit on site for 10 hrs, would not respond to their chosen method of communication. Going back into the store gives you the run around. Go to Greenville NC instead. read more

Do you remember the last time you bought a matching set of something? Was it a set to compliment something such as shoes to match an outfit? Maybe your family got a matching set of jerseys, or you bought a matching set of curtains to replace the old shag curtains you still had up. Whatever matching set you purchased last the important thing was, it matched. After returning home from almost a yearlong deployment to Europe with the Army Reserves, I sprang into action making good on a promise to my wife's that we remodel the entire kitchen. We tore out the celling, walls, floor, cabinets... Then hired a contractor to put it back together again. It was fun and stressful at the same time picking out the colors, shapes and designs for new cabinets and countertops. Making sure the new flooring matched the countertops and tile backsplash. The cabinet colors needed to complement the walls and trim colors. We were even able to have custom bench seating (something my wife always wanted) installed, with matching cushions and lighting. Near the end of the remodel project the contractor asked to do a walk through so we could discuss everything. As we walked around the kitchen, I ran my fingertips over everything feeling the newness of it all. Across the cabinet doors I noticed something felt "different" as I went from one cabinet to the next; looking a bit closer I saw what that difference was. The doors had raised wood trim and on some of the trim the inside was beveled while other doors had square edges. The contractor reached out to the manufacture and discovered that one product line was discontinued but the model number was not changed. These cabinet doors were the last in stock and were a combination of old trim style and new. The manufacture would not sell just new doors, nor would they allow the already installed cabinets to be returned. Without me even asking, the contractor said he would buy new cabinets so all the doors would match. This, even though it was not his fault, and he was eating the cost. I remember thinking the mismatched door differences were so subtle that had I not run my finger over them I would likely never have noticed it. The difference was so small I couldn't with a good conscience let this guy buy another entire set of cabinets. (I mention this walk-through experience to you, to make the point that people intuitively understand what a matching set is. I didn't have to explain to the contractor that I bought a matching set of cabinets so they would match.) To finish our new kitchen off we ordered matching custom vertical blinds. We choose our new design and style at the Wilson, NC Lowes store and paid to have their professional come to our house and measure for fit and size and return to install the blinds once they arrived. I was at work the day Lowes installed the blinds; my wife gave the technician (Alan) access to the kitchen. When Alan left my wife called to inform me that the valance above the kitchen sink window was too long, Alan had reordered the correct size. I was excited on the way home to go "play with my new blinds". When I opened my kitchen door, I knew we had picked the right color and design; I went to each one and slid them opened and closed. The blinds covering the window above my kitchen sink were the last ones I got to. Already opened I took the wand and slid them closed, as they were sliding closed, they struck the faucet and one broke off along with my excitement. I pivoted the blinds shut and tried to open them but even then, they struck the faucet and another one broke off. I called Lowes Pro Blinds installation team to let them know they didn't fit. They told me that when they come back out to install the valance they would look at it. The day Alan the technician came back out my wife was there and called me to let me know he was about to leave but hadn't measured or even really looked at the broken blinds. She handed Alan her phone and his response was more or less "yea they don't fit". I asked Alan to update his notes because I was told the Pro Blinds office was waiting on his notes to determine if the blinds fit or not. When I got home that day, I begin to lose confidence in Lowes Pro Blinds and decided to help them, help me. I went and got my tape measure and measured across the vertical blind it was 3 1/2 inches. Then I measured between the window lip and the faucet, it was 3 ¼ inches. I took photos of my tape measurements for both and sent them to the install team office, along with other photos showing the broken blinds. After months and dozens of phone calls Lowes offered to replace the vertical blind over my kitchen sink because it doesn't fit. Since they don't offer vertical blinds that would fit, the replacement will be a different style, design, and color. However, because the 3 other vertical blinds of the custom matching set fit, they are not willing to replace them... read more

I frequently shop at Lowe's and appreciate the app and employees making it easy to find what I need. This is easily the worst Lowe's I've visited. Items that show in stock are nowhere to be found. Items are not in the location marked in the app. I found one employee who could help tell me where something was located. Not a good example of a normally well represented brand. read more

Went to the Lowe's in Wilson NC to purchase 3 wooden fence posts and 6 wooden rails. The problem started over the phone when I called to confirm they had the items in stock I needed. Talked to 3 people that did not know what a fence post was. Once assured by the 4th person I spoke with over the phone that they had the items I drove the 30 miles to get there. Once there Items where not in stock, waited 1 1/2 hour to finally get some one to locate them in the back storage lot. I asked to speak with the manager 3 different times would not allow me to speak to him. Most Lowe's are bad shopping experience locations to start with but the Lowe's in Wilson sucks, that's the only way to put it. I will go to Home Depot next time. read more

I understand the shortage in the current labor market however if management allows customer service to be as bad as I experienced today, everyone loses. Wilson, NC has one big box store for home remodeling needs. The poor service I received from "LEON" today is an indication that they know they are the only game in town. The department was not even busy with multiple customers but LEON was overly occupied with one person who I later learned was a previous employee. LEON never lifted his body from his cushy seat to personally assist us. We directed our questions to him and he did find time to key in our request and provide an answer. However he never moved from the seat, asked any follow up questions or for that matter showed any interest in the products we inquired about to ascertain that we were clearly ready to spend approximately $1000.00 in-store. So we left. That other orange big store is 40 min away but I'll take my chances. Thanks but no thanks LEON. Enjoy your cushy chair but not on my dime. read more

Called trying to speak with someone in flooring, got set to the customer service desk and after waiting for quite some time I spoke with a lady who said they had some in stock but someone in flooring must check the store. So she forwarded me where I waited more just to hear someone pick up the phone and hang up. I see the ratings of this store. But you could atleast not be rude about it read more

If they have what you need it's an okay place to shop. If you must special order on line like my awning, it becomes a pain in the butt. Pick up took more than half hour of waiting & two men to load it into my vehicle. And if you need technical assistance on installation, the awning company (Awntech) which does NOT REFUND, won't answer the phone. Lowe's claims to know nothing about the awnings. They have no reviews and no Q & A. When I tried to review or ask a question the web site says, something went wrong, try again later. My delivery experience last August for my Maytag washer and dryer wasn't too good either. The guys had to remove a door to get them into the laundry room. Using a worn out dime store screw driver they reinstalled the door crooked and messed up the screws... I've had much better experience at the "other big box store" but they're 40 miles away. read more

Lowe's Home Improvement - Awning components out of the box - Hardware Stores Near Me - Wilson, North Carolina

I came to Lowe's in Wilson Nc. after moving here from Myrtle Beach. There was a young lady from customer service that helped my fiancé and I to find a transaction that was from last year, her name was Val. She went beyond her customer service skills to find this receipt we needed since we lost the original one. We needed it so we could have it with an issue we have with the refrigerator last June of 2022 we purchased at Lowes. She was very friendly and determined to figure it out. Well, she definitely figured it out after about 20 minutes with us. She is an excellent employee and because of her this Lowes will be my place to shop. Thank you, Val for your dedication and desire to help us. Your are good with people and very positive in helping others. Lowes Home improvement is very fortunate to have you. read more

Sorrryyyyyyyyyy asssssss helllllllllllllllllllllll. I'll never shop at this location again. Horrible customer service. Ordered a stove online and it's been over a month and still have not received. read more

This store in Wilson is only still open because no comp in area The staff is constantly rude or avoiding customers. The problem is management and long term employees that as well as new employees who are learning this behavior from the tenured associates read more

Trying to get help every one hide and when you finally get someone they tell you oh hold on let me get somebody from that specific aisle 30 minutes later , have to look for someone again read more

Looking for a specific item, store was in a reset on range tops, asked the service associate (after waiting more than 30 minutes to find one) if they had it in stock. The associate- "Princess" replies "was it on display? then no!"- this is after spending $1500 on washer and dryer, and having to go out of my way to get the details on the delivery. My frustration lies in the complete lack of Lowe's associates providing me, the customer, with the tools and information that I needed in order to obtain and fulfill my needs. I had to complete that task myself, going out of my way to go to the department multiple times and to call for the information on my delivery, and still not getting complete information even then! I will not be returning to Lowe's in Wilson, and it is due to the lack of service and follow through. read more

This is the worst place in Wilson to do business with. They could care less about the people walking around begging fur someone ti help them! I'm a "Pro" customer and spend a large amount of money there yearly, or I use to! They have no idea how to do a job and management don't have a clue how to manage a store. I have met with the store managers 3 or 4 times with a problem they caused and it was up to me to fix it. They either didn't know how or just didn't care. They costed me $1,800 in real money bc of their mistake but I had to fix it and was told sorry but we can't do anything about your loss.... It was so bad I called their corporate office which is something I've never done before and they took my complaint and that was the end of it. I wish Home Depot was closer bc I would never ever step foot in that store again!! And if I think it's bad the employees hate working there. I've talked to many of them and they've all said management just don't care l. It shows!! Wilson deserves better then this!!! Please Home Depot come back to Wilson!!! Please please please!!! We need you! read more

Worst customer service I've ever dealt with. I will be taking my home improvement needs elsewhere from now on. I was transferred almost a dozen times to a department that didn't answer the phone and customer service kept sending me back there anyway without saying a word. Employees are rude and unhelpful. This was 2 days after I was left waiting for 45 minutes for an issue that took 5 minutes. Lowes, do better. read more

This is the best store in the world, to me. i love love lowes. I had a Daycare built, and had my floors done, cabinet installed, just about everything done in my house and all of it came from LOWES. PLease done leave. APM read more

Always out of everything I need. I just needed a white door knob and a door stop. Ask when they're replenishing stock and the clerk just stares at me blankly and walks away. read more

Do not shop at Lowe's in Wilson, NC. I bought a freezer that was in stock. It was scheduled for delivery. On the date it was to be delivered, I was called and told they didn't have it in stock. Three people saw my freezer one of them being a manager. My name was put on it. They sold it to me and then turned around and sold it to someone else. The manager didn't care and wouldn't give me the number for corporate. I got the number for corporate myself. After holding for 2 hrs and 3 minutes I hung up. I called the store and after holding for 30 minutes I hung up. Two years prior I ordered a refrigerator. I was told two or three times that it was on the truck for delivery only to find out at 7pm that it had never been ordered. Customer service is horrible needless to say. I will not buy anything from them again. read more

Today while we was checking out at the Wilson Lowe's location their computer system crashed right after we paid, but didn't receive our receipt. We checked our account and seen the money was deducted out of the account but was not able to leave the store with our merchandise. After standing at customer service for about 30 minutes the manger told us we would have to pay for the same items over again because they couldn't find our transaction. We walked out of the store charged for merchandise we never receive. This was wasted time not only of ours but the contractor also. read more

I had the worst curbside service imaginable. It began when I thought I was doing the smart, most efficient way of picking up an order that was ready. It was a large item that I wouldn't be able to carry myself. I used the Lowe's app while at home and followed the prompts which included I was on my way along with my order number so they could pull it in advance. Arrived at the curbside parking space and keyed in more info. Received a msg that the server was down and was told to go to customer service which defeats the purpose of having it brought to me with less exposure to possible COVID. I ended up calling the number on the curbside sign and spoke with a girl who asked for my order number and parking space number, and then told me to hold while she locates my order. She then hung up on me. I waited a few minutes to see if she'd call back. When she didn't, I called her, identified myself and said we were disconnected. That's when she about bit my head off and raised her voice telling me she said for me to hang up (she did not say this) and my order would be brought out to me when located. 20 minutes later a much nicer person brought it out. Long story short, curbside delivery was a bust, and very rude customer service. I will order from another company next time. read more

My cashier was she was rude and how do you forget to get me my change but give me my recipe then to gey my change it took 20min that is unacceptable read more