Big store. That's a plus and a minus. They have pretty much everything I need. But it's not always easy to find. The staff was pleasant enough, and quite helpful. I went for 4 different items today. They had 3 in stock but did not have the 4th item, which was really a pretty common thing they should have had. Oh well, I'll find it somewhere else. The items I did find were priced fairly and of adequate quality. Lowe's is close to home so I'll continue to use them as my default store. read more

The service is awful at the willoughby store. Went in to buy totes and they had some on a pallet at the very top of racks. Asked a salesperson to get it down and he said he would have to call someone to do it. Wated over half hour, no one showed up. Went home ordered online for pickup. got a text it was ready. Nope not ready. Looked on the racks, still up there. this has been hours. read more

Ohio Lowes shoppers Beware!! Lowe's subcontracts their home home improvement projects to third-party companies that, in my experience, do not adequately respect property boundaries. During a fence installation for my neighbor, the subcontracted fencing company destroyed a garden bed on my property and damaged a handmade ceramic decorative item. This damage will require professional repair in the spring and replacement of the handmade item. Lowe's response was to offer $100, which is insufficient given the extent and cost of the damage. I am extremely disappointed with the lack of accountability and resolution. A major red flag should have been when this F-rated company removed several panels from my fence in order to connect the fence they were installing for my neighbor. That action alone showed a disregard for property lines and ownership. waters read more

I bought new blinds for my condo. They were special order. After the installation dept. of Lowe's installed them, some of them were not right. Lowe's installation sent someone out to inspect the job. When he was in my home, he agreed that some of them needed to be replaced. The replacement blinds were ordered, however, when I finally read the inspection report, the installer did not tell the truth and said that the problem was my perception and didn't recommend replacing the blinds and the replacement order was cancelled. They suggested I contact Levelor for instructions on how to use my blinds! DO NOT PURCHASE ANYTHING THAT NEEDS INSTALLATION FROM LOWE'S IN WILLOUGHBY, OHIO! read more

Do not use Lowe's for your flooring needs. We bought "premium" stainmaster carpet from them in April of 2021 and after less than 4 years the pattern is completely worn out and the carpet is stretched and is rippled. We contacted Lowe's and they had technicians come out to photograph our carpet who said the carpet needs replaced but for four weeks after that all I got was run around till today they called and said they weren't going to warrantee it and offered no adjustments of any kind blaming it on stainmaster even though Lowe's owns stain Master. We had another inspector we hired come out today who said it was never installed properly or it would have never stretched like this and it is definitely a fiber issue which is mentioned under our carpet warranties, just bad business, bad communication and horrible customer service. I have attached a photo of the carpet warranties showing coverages, buyer beware their warranties mean nothing. read more

Lowe's Home Improvement - Hardware Stores Near Me - Willoughby, Ohio

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I needed a size converter for the hoses to my kitchen sink. They recommended me the wrong product and it was a nightmare to figure out. I'm just a simple homeowner trying to learn and Lowe's staff definitely doesn't know what they're doing either. Lesson learned, I went to the local mom and pop hardware store where they know what they're talking about. read more

Do not buy a grill or major appliance from this company. After failing to deliver the grill on the scheduled day. I learned they will happily damage the crap out of the product during assembly, put it on a truck, and expect the dumb customers to accept it when they do decide to deliver it. Ended up canceling the order when they never called to follow up. I will not be buying anything from Lowes going forward. The store has gone downhill over the years. read more

Ordered $400 worth of stone to be delivered to the house. They said they would call the day before and same day of delivery. Neither occurred. When I called to find out more information I was put on hold for 20 min. and kept getting moved from one person to the next, none of them being able to answer a simple question. My wife finally gets a new delivery date for after our vacation. Later then what we needed. So I go in person to change the delivery date to sooner and they tell me the order had been cancelled. No explanation given. If I could give a "0" for service I would. read more

i was at the willoughby store in ohio this employe named katie was very helpfull she was pleasant and new the store very well . shde went above and beoned to help me. the store is luckey to have her. thanks katie read more

The Willoughby Lowes is my go to store for household necessities. I saved a bundle when I purchased new appliances last year when my kitchen was remodeled. They carry many different lightbulbs, nuts and bolts, and décor. I purchased a few lamps and lighting fixtures that are gorgeous from them. I also order on line and go to pick up at the store. I like their garden center for annuals and herbs. They have cut blocks from 2x4s and cut seats for dining room chairs from a sheet of plywood, at no cost. The reason for 4 stars instead of 5 is staffing. It's really hard to find someone to assist you when shopping in the store. I have resorted to calling the store and asking someone to meet me in the aisle while I was in the store. read more

Why is there no one working in the garden center on a Saturday? Although I went at 10:30, and the sign on the fence said open at 10, I had to use the front door to bring out a load of bags and plants. Very inconvenient since I was parked near the garden center. There seemed to be plenty of people working inside that day-impossible to send someone outside? It's called "customer service".... read more

Very pleased with the service I received from Randy in Appliances at Willoughby, Ohio store. My freezer was dying and I was in desperate situation to find a freezer ASAP. After trying at the Mentor, Ohio store with no success (Richie in Appliances at the Mentor store could have found the freezer at the Willoughby store if he had only checked for me), Randy sold it to me on Saturday and had it delivered by 11:00 on Sunday morning! Thankful I did not lose lots of food. read more

They always have HELP WANTED signs all over the store. You try and get an interview which is hard anyway. When you get interviewed they don't hire you and say you don't have any experience, yet they hire a bunch of High School kids that are sooooooo experienced. I don't think so read more

There's are a lot of employees that approach you to offer help. Michael in the appliance department was so kind and willing to check the stock of a refrigerator we were looking into. He circled back to check on us as well. Great employee! read more

The store experience is excellent, but I had a private contractor that came the other day named billy who was the absolute worse. His measurements was off by a mile and he tried to tell me about that's the way the door is made. I was very disappointed to see how inaccurate the measurements were later on in the day. I'm very surprised, that Loews would send a worker that wasn't a perfectionist. read more