Absolutely the worst experience I have ever had with a retailer. It took months just to get someone from the Tilton, NH Lowe's to come out and measure for cabinets, and that only happened after constant follow-up calls asking for a status update. Once the measurements were finally done, the design phase stalled with no communication and no progress. Eventually the project was sent to virtual design with "Stacy," which was another disaster. The entire appointment consisted of us being dragged through basic questions that made it very clear she only understands new construction layouts, not renovations. Anyone who has remodeled a home knows that designing around existing spaces is completely different, and she clearly did not have the experience to handle it. After going through all of that, we scheduled an appointment to review the design. She canceled the appointment and told us they would not show us the cabinet design unless we purchased the cabinets first. That is an unbelievable policy and completely backwards. We paid for this service, yet they refused to show us the design we paid for or provide any information about it. To make matters worse, store management fully supports this process, so there is no resolution when things go wrong. Between the months of delays, constant chasing for updates, poor design experience, and refusal to provide the product we paid for, this was easily the worst customer service experience I've had with any home improvement retailer. If you are planning a kitchen renovation, go anywhere else. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tilton, New Hampshire

Don't ever buy appliances at this place. I bought a washer and dryer, and paid to have it delivered and installed. Not only did they send some incompetent clown who had no idea how to install either a washer or a dryer, I had to pay a plumber to come install them properly, and Lowes of course refuses to reimburse me. Good for you Lowes! You took my money and didn't do what I paid you to do. Pat your worthless selves on the back! read more

Great selection on flowers and at an affordable price! Service was great as well... I'll be back for more flowers next week! read more

Lowe's Home Improvement - Hardware Stores Near Me - Tilton, New Hampshire

I've never seen a big box store where all the employees seem to go out of their way to avoid customer contact but this is one Shopping for some electrical components today and two separate employees kept their backs turned to me while I searched for what I needed Only reason I got to Lowe's is for the better selection in lights and appliances but the Home Depot right up the road has them beat in everything else read more

Let me start off by saying.. I very rarely leave negative reviews. However, Lowes of Tilton will no longer be my go to for my future house renovation projects. This is due to a very POOR CUSTOMER SERVICE experience. Upon arrival, I was ignored by the 2 staff members behind the desk. They casually finished their non work related conversation. After, I was greeted with an eye roll that left me feeling as if I was a bother for the interruption. Long story short they denied my return that was within the 90 day return window (receipt in hand) and told me that the malfunction of the product is not their problem. They recommended I take it up with the company of the product (even though I purchased the item at this Lowe's). Hoping this helps others give their money to an establishment that prides themselves on solving a customers issue rather than pushing it out the door. Home depot has my vote That is all. read more

OMG! I just had a horrible experience at Lowe's Tilton. The person in hardware really tried to help me out. We wrote down the #s that corresponded with the nuts and bolts and I headed to the checkout line. That is where my trouble began. The person at the checkout counter charged me 3 times the price that the items were supposed to be. Then I went to the service desk and tried to settle the issue and I had to get in their face to get them to listen! Finally I got it resolved. By then I was upset. The person at the counter could have helped me out, but they didn't. This all took 45 minutes. To sum it up not enough help help does not have enough training manager didn't know how to deal with customers TTFN! read more

I do not recommend Lowe's for anything...if it does not come together then likely you are putting it together, because they will not put it together for you...I should of just kept the purchase I had...they gave me another one that was more damaged then the one I brought back that I thought was missing a part that was not missing...Lot of people walking around looking busy...I need a job like that...I will not shop there for myself...they can't take time out of the day to help a customer out then I don't need to be a customer...and I will spread the word to everyone who will listen...to my story read more

What can I say, I was raised a Cheapo Depot guy but I've found this Lowes to be a much better alternative... A big box may be a big box, but this Lowe's is really a cut above. I've enjoyed working with Randi in appliances. She remembers my girlfriend and I by name every single time we're in, always makes pleasant conversation, and is exceptionally well informed about the nitty gritty of brands on the shelves (not just features but setup demands, longevity, quality of warranty service, etc). I have rarely met such a kind and genuine person in a sales position, and I am so thankful for her help in securing us some great appliance deals. The gentleman whose name I am forgetting - apologies - who I believe is a manager in the front end, a vet, and from what I've seen a hell of a carpenter and wood craftsmen, is also an incredible asset to this team. I will make sure to get your name on the next trip, sir, as you have been such a pleasant person with whom to do business. Clearly you know how to run a team, as the shelves are always organized and well stocked, and your cashiers and CS folks are very polite and easy to work with. Four stars only to reflect the piss poor quality of lumber. Everything from shingles to dowel to two-bys and shiplap... cracked, gouged, wet, warped, green, sappy, stained, knotty, dealers choice; pick at least two... I can't get over it. 20 minutes hunting and you can't find one good piece of ANYTHING let alone a few, and it's a big part of the store. I know it's not a lumber yard but hot damn, some times you don't feel like making an extra trip when you only need a few little things. Before the current lumberpocalypse this was the case, and I don't expect it to change. I know it's not the employees fault but it hurts the store. read more

My mom and I had a good experience when we went to Lowe's for wood. An employee named Steve helped us load wood and cut it to fit in our car. He also gave some helpful tips for the project we are working on. Checkout employees were also very nice. read more

Lowe's Tilton is above and beyond Top notch! Have Never had a bad experience ALL the times going. Today was know exception, Grilling Season is here, Well we Grill year round but the Pit Boss Pellet Grill was calling for us. Rick was very helpful, friendly and knowledgeable and a Great sense of Humor! As we Finished gathering other products, My Husband and I made our way thru the Appliance area, My favorite the Yellow Tag- Clearance area, Very Dangerous as I LOVE TO see what I can update or have for my future Kitchen! Kenny was our next associate that was again Very Helpful Friendly and went above. All associates that we have ever encountered at this Lowe's is what has us making that Hour Trip! So, in a nut shell headed for a Pellet Grill and Left with a additional Gas Cook Top Stove that was on Clearance!! Score for Us!!! Thank you again ALL Associates at Lowe's in Tilton NH. BRAVO!!!!!!! read more

Went to Lowe's mid-week last week, about 6 customers in the store and probably 15-20 employees. I head over to plumbing and nobody there so asked the lady in the next department if someone could help. She pointed me to a group of 7-8 employees where someone could help. One of the guys in the group proceeded to lecture me that the shower door parts I was looking for probably would have to be ordered on-line. He was loud and obnoxious, repeating himself several times. It was obvious he wanted to go-away and go find the parts on-line. Meanwhile, everyone else started walking away as it was getting tense. I asked if anyone could help me and he said he would call someone. Nobody showed up. Clearly management doesn't have a handle on customer service at Tilton Lowes. read more

Always have a great experience at the store to the point that it has converted me from the other orange place. Tonight one of the associates named Monte solved a major problem for me. Without his help my project would've been dead in the water. He really went above and beyond. Then, as I was loading my truck in the parking lot, another associate jogged over to help me. Much appreciated! read more

Buyer Beware! We contracted with Lowe's to do a kitchen renovation and its was a catastrophe. Multiple design issues, order issues, quality issues, and additional expenses because Lowe's Tilton basically didn't care and kept delaying. The didn't follow through with a design review even knowing there were issues. After a year and a half (yes you read that correctly), they acknowledged that they could not fix the problem and we would have to settle for mismatched cabinets, poor workmanship, and the additional expenses we had to incur of their delays. They did make a low ball offer for compensation that didn't cover our expenses while we were without water or a working kitchen during most of this time. When we responded with what we thought was fair, they withdrew the original offer and said the matter was closed. The sad thing is my husband used to work for this store and thought they would make good on the hardship we incurred... they said they'd make it right .. and they didn't read more

this is a pretty standard and average lowes. pretty consistent with other locations. friendly staff.

Disappointed with the service!! We ordered a ride on Lawn mower with the bag attachment on Saturday. They would deliver in on Tuesday...no, we need to put the bag part together so we will deliver on Wednesday. Fine, we rearranged our schedule to be home on Wednesday. We received a phone call on Tuesday saying that our delivery would be between 8am and noon on Wednesday. We get a call at 9am on Wednesday saying that the bag attachment was never put together so now they would not be able to deliver till Friday which means we have to cancel our plans again. I am in the process of seeing if any other local places have mowers in stock so I can cancel my order with Lowe's. Does anyone in the store have a brain cell???? read more

Went there 3 times to order window treatments. That should have been the first indication I was in trouble. The first time they didn't have anyone who could help in in the home decor department. The second there was no one in the Dept again and I had to wait 30 min for someone to come. Once that person came, they were unable to enter the order into the computer system. The computer system was down. The 3rd time (the window treatments were in sale which is why I went back there) a nice man helped me even though home decor is not his department. He didn't really know how to enter the order so he wrote it all down and said he would enter it later. It would just take him too long now. He did indeed enter it and the order finally went through. Now, I am not sure if it is Lowe's fault or the vendor's fault, but the four packages that contain my window treatments were all sent to the wrong addresses. I wouldn't be surprised if the wrong address was entered by Lowe's since the man who took my order didn't know how to enter it into the system. The order was sent to the installer who refused the packages. It is easy to see how Lowe's may have entered the shipping info in the wrong place. Two packages finally ended up making it to one of my residences. The 3rd ended up at the correct address after many, many calls with the vendor and with FedEx. The 4th package was delivered to someone else who says they don't have it. Thus it is lost in the system. I am still dealing with how to get it replaced. Lowe's just told me it isn't their fault and they can't help. They basically told me sorry, can't help you, go away. Since I am reviewing Lowe's I will say that they should stand by their product and by their customer. They should help and ensure that I receive the profit I ordered from them. My experience has been awful. I will also say that, prior to this order, we ordered a new washer and dryer through them (Littleton location) that has yet to show up. It has been at least 1.5 months. The condo we own is not exactly near many suppliers so the choices of ordering these types of items are slim. Suffice it to say, we will NEVER order through Lowe's again. read more

Tom, in appliances, is a super helpful, knowledgeable and patient person. He deserves a raise and a cup of coffee for putting up with the likes of us. Thanks Tom! read more

Went to pickup some basic 80-grit sandpaper (discs and/or paper) and we were told they "only had it in back" and "wouldn't be able to find it" ... didn't even try. Not ideal. read more

The best Lowe's we have visited. We drive the hour from Lebanon because it's that good. Helpful, knowledgeable staff who are never overworked. Clean, well stocked and organized store. Everything a hardware store should be. read more

I just want to say that the two gentlemen in the building department today were great. I needed shingles which they didn't have in stock and needed them fast, they were very helpful and nice about everything even though I was having a bad day running around. Thank you guys!!! read more

i went to lowes to buy paint and trim boards and 2 garage doors 500$ for doors 177 for paint 92 for trim boards i asked to have the 2 doors delivered was told there would be a charge of 65$ after spending all most 800$ then charge equal to 5$ a mile to deliver Iwill never go to a lowes again thank you lowes in tilton STEVE G read more

I came to the store to sop some 455 casement 12 or 16 ft contractors pack. all there in the mill section had no clue how to order the service desk has no clue, back and forth 4 times no prevail, next thing was a craftsman t310 garden mower again back and forth trying to purchase again back and fourth. bunch of retards in this place, also tried to get someone help in tools for a new chop saw got a trainee but just not knowledgeable. Get a clue Im about to purchase 4 grand worth of merchandise and what I get is a bunch of people with absolute no leadership skills, customer service you fail!!!! read more

This place is amazing! We are redoing a kitchen and Mike Hamel helped us with the cabinets and granite and we could not be happier. I did not expect to receive such personalized customer service and attention but Mike was beyond awesome and was so helpful and responsive. Would highly recommend to anyone doing home renovations!!!! read more

Hi Im a local flooring contractor in Tilton I recently about a year ago applied to East Coast flooring for a part time measure contractor. I went for Interview and got the go ahead.. Well their warehouse in Hollis the manager quit .. They needed someone in there ASAP.. So I went in for training and ran the Hollis warehouse for 3 Months as a favor.. They found someone. Tom and I trained him for a coupe of weeks.. Then Ron Eastcoast manager asked If I would run the Northfield warehouse ,, As a favor till they found someone so I did.. so I was their for 6 months... A few errors in the communications office to warehouse.. And they terminated me but the real reason is Jackie the owner didnt want to pay me 20 dollars and hour.. But thats ok Im not a warehouse guy I did that as only a favor.. So I called out to Eastcoast to see if they would let me subcontract flooring as they are running adds here they said no to my services that Im very good at.. So is it fair for Lowes that a local Independent contractor cannot use his skills locally the a out of state company refuses me and my helpers work.. I remember when Lowes first came here I was at the town meeting they promised local contractors plenty of work and EastCoast says different,, So customers get put on the back burner because EastCoast flooring doesnt allow local contractors like myself work here.. Pretty sad I hope someone high up at lowes see this and straightens it out they can reach me at tcch31@yahoo.com Thank You read more

Absolutely outstanding customer service at every visit; this most recent visit outshone them all thanks to a young man, "Aaron", who brings customer service to new heights. He bears a professional appearance and posture, speaks clear and proper English, is well-mannered, makes eye contact, is sure to understand his customer's needs and desires, is knowledgeable and affable, proficient at his required tasks, humble enough to seek immediate help if he's unsure about anything, and goes the extra mile to ensure a satisfactory customer experience. read more

We will never patronize a Lowe's store again! Our stove broke and we needed a new one immediately. We went online to Lowe's and asked for ones that were available for immediate pick up that day. We then drove an hour to go get one. When we got to the store NONE of the one's listed available for pick up that day were in stock. After much complaining they FINALLY agreed to sell us a floor model - no box, no discount. We got it home and IT DIDN"T WORK!! I called them and was told they could set up a service call for us. When I relayed my frustration at the situation and asked why I would want to repair a floor model that was broken before ever being used they told me that sometimes they receive them from the manufacturer broken. They still would not give us a discount off the floor model and told us we could schedule a service call OR return it and they would order us a new one. No sympathy, no apologies - just excuses for why their website doesnt work - "never trust what the website says about items being in stock", and it being broken - "you insisted on taking the floor model and that is a risk you take when you buy one and we never give discounts on floor models." And finally - if we want to return it we have to bring it back - since they didn't deliver it they will not pick it up. read more

I called Lowe's Tuesday (3 days ago) to buy a new freezer as quickly as possible because I discovered Tuesday morning that my old freezer had died; I parked what I could salvage in a neighbor's freezer with the promise of removing it as soon as possible. I spoke with someone in the appliance department (Jesse) who was knowledgeable and helpful; I placed an order that day on the phone for a freezer to be delivered Thursday morning. Lowe's was supposed to call on Wednesday to let me know the time of the delivery...no call. When I called Thursday morning, the person on the phone (Shelly) was extremely thorough and service oriented, but could find no order for the freezer. Given that I have 14 people descending on our house for the weekend plus the need to empty our the kindly neighbor's freezer, I was very concerned, so I called the store manager. While speaking to him, Jesse called, took total responsibility for not following up on the order when it turned out that the freezer that I had ordered was listed as being in inventory but was not. He apologized multiple times and said that he would do whatever it took to get the freezer to me (I told him that I would take the floor model which was obviously in stock, even if it had a few dings on the surface). Between the manager and Jesse, they managed to get the freezer to me Thursday afternoon, as the manager had later promised (like Jesse). It was in the end outstanding service. They openly recognized their error, apologized, and responded by solving my problem: the need for a freezer ASAP. I couldn't ask for better service recovery. Kudo's to Lowe's in Tilton NH. read more