Employee mistake now have to live with this box for a week. Lowes unable to do what they said. This never happened when I ordered from Best Buy. read more

Lowe's Home Improvement - Uninstall dishwasher sitting for a week. - Hardware Stores Near Me - Spring Hill, Tennessee

i have registered my farm account and placed an online order. twice, lowe's cancelled my order without telling me, sent an email saying cancelled, and twice they have locked me out of my account. the local stores says it's the system, nothing they can do. the customer service people say it's the local store and there are items (they of course can't tell me what items) cannot be ordered online?? it's lumber and concrete!! this is TERRIBLE service - i will go back and spend my money at Home Depot. read more

I never write reviews! But I must! My husband and I needed a washer and dryer it was almost closing time, but even though Lowe's was about to close we didn't feel rushed! I'm writing the review because we met the sweetest, nicest, professional man! Such a lovely man. His name is Lou Guigou!! He made us feel so welcome!! Lou you're a great man! My husband and I are honored that we met you and thank you for making our experience (when we were so stressed) such a memorable one! read more

I ordered a water softener online. After it coming two days later than promised I fully understood the problem. I will let the photos speak for themselves, except to add that the entire wet portion was mildew smelling. I called the local store and the online division. Sure, they offered to pick it up and refund it but they refused to expedite a replacement for me and I had already lined up a plumber, not to mention waiting as many days as I had already waited. Very poor customer service. There is no way that Fedex did not know this was a problem. The very heavy water softener was placed on the wet end where there was 0 integrity to the original box. Very frustrating to feel like there is no one who can help or will help get me a replacement faster than the LONG wait time for this first one. Maybe it was a Fedex issue but no one at Lowes even asked to see photos or wanted to know how bad this was. Maybe after they pick it up (after 10 days ) from my porch, they will see what was done. Don't know if they care. read more

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This location is amazing. Ron was very helpful and knew exactly how to help us. He was also very sweet to my dog with dog treats. Everyone we passed greeted us and asked if we needed any help. Margaret was so sweet at the check out as well. read more

**note - I typed this up assuming I would send it to Lowe's to give them feedback, but since they do not provide an email for feedback, I'll just post it here. Companies that don't provide a way to email them show me right off the bat that they aren't that concerned about customer feedback, since phone calls are not nearly as easy to pass around and use to make changes for the good in a company as emails are. Plus, not everyone enjoys talking on the phone, going through several menus, often getting disconnected or passed on to another person and starting over, etc.** We bought a refrigerator at Lowe's in November 2019 (less than a year ago). Part of what was included was installation. The guys came and set up the refrigerator, and everything seemed good. We started to notice that the stainless steel didn't seem very bright, and upon further inspection realized that there was a thin layer of plastic over the top of all the stainless steel. Obviously, the plastic was there for a good reason, to protect the stainless steel. However, it obviously needed to be removed before the installation was complete. Instead, they just put the door handles for the two parts of the refrigerator and the freezer door on right over the plastic, making it so that I had to remove the handles completely before I could start working on the plastic. Additionally, the plastic is *very* strongly attached all the way to the edges, so it peels away and leaves chunks of plastic behind (see photos). There may be a way to get around this for people who constantly remove plastic--you know, like refrigerator installers--but for me, it was trial and error. I have spent over an hour removing door handles and plastic, and there are still lots of chunks that will need to be removed with pliers if I can ever get them entirely off. So... let's assume that Lowe's installers are not supposed to remove the plastic. Let's assume that's not included. In that case, my salesman should have said, "By the way, there's this annoying plastic layer, and installation doesn't include removing it, so you will want to budget some time to do that yourself. Here are some tips to get that plastic off. Also, you may want to ask them not to install the door handles since you will just have to take them back off." But of course, no one says that because that might make me realize the installation isn't as inclusive as I would like it to be, and I might not buy the refrigerator. But again, let's assume the installers aren't supposed to do it, and my salesman told me that and I'm fine with it. When the installers are doing the installation, they could easily say, "Hey, here's how to install these door handles with this particular tool [kind of like an Alan wrench, but Samsung decided to make it not fit any normal Alan wrench, so if you don't keep up with *this exact little tool*, you will be out of luck when you need to remove the doors or to tighten them when they loosen on their own, which also happened after installation]. Want us to just leave the handles off until you peel off all the plastic? Oh, and here are some tips for removing this really annoying plastic." Well, none of that happened, so once I discovered it, I had to remove the door handles (after trying various tools and finally realizing I had to go dig up *their* tool, which is like an Alan wrench, but just different enough to be obnoxious), peel the plastic off, and then try to figure out how to get all the little chunks (pictured) off too. So the reason I'm writing is just to make sure you know this when you buy a refrigerator at Lowe's and they tell you installation is included. I figure this might help some people avoid the same frustrations I had. read more

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This Lowes location always has what I need. It is clean, well stocked, and the employees are always helpful! Their customer service is always top notch. The other day I ordered something and it was too heavy for me to lift onto my vehicle. Two associates, Gavin and Gunner, helped load my purchase and would not take anything in return for helping me. This Lowes is the best! read more

DO NOT USE LOWES IN SPRING HILL,TN to install your tile, the contractor company they use had me scheduled and rescheduled 5 times the I smaller wouldnt show up and when they finally did they installed my partition from carpet to tile wrong and tried to tell me I didn't order the Lshape for tile ,which was in my garage next to the baseboards,so I was scheduled to have it fixed he didn't show then told me he would be here the next day and flaked then he came and wanted to put a threshold on it I said no and he did a shitty work and had to come back to do the grout which he said he was going to come back that afternoon and didn't call until 5 pm to say he was coming and that he was going to come the next day ,so my silly self thought he's be here first thing Saturday morning since it would of take. 30 min max and he tried to tell me he was coming after 5pm on a Saturday..um.. nope then he wanted to come on sunday...that's a no... so when I talked to lowes about a compensation as I had taken 3 different PTO days for them not to show and the rep had the audacity to only offer me $50.00 are you serious... I will never use Lowes installers again especially if it's thru service pro.. read more

On May 22 I purchased a WIFI enabled thermostat from Lowes online and was offered three dates/times for installation. I accepted three that were offered and my decision to purchase the item was dependent on the installation date. The item arrived on May 23 but when the date for installation came and went I called and was informed Lowes outsources this work to Handy Technologies (something I learned only after completing the purchase). I have now called on three successive days and after being put on hold for 20-30 minutes each time have been told I would be called to schedule an installation. Not only is the item not installed I have spent time waiting for the installer on the day promised and trying to get someone at Lowes or Handy to acknowledge the order and need for installation. The representation of an installation date and time constitutes consumer fraud. If there were a problem with the date I could have been called but Lowes has made no effort to reach out to me about this matter, even after I have called three times. read more

Thank you to Mike Hoppel, Appliance Specialist for his expert recommendations when we purchased our new refrigerator. The delivery was next day! We are a Lowe's fan. read more

I hate Lowe's and here is another reason. If you return something you get a store credit card. You can't use it unless you give them your drivers license and you can't do that at self checkout. So today after I waited for 3 people in front of me at self checkout I was told l had to go to the only register that was open and it had 3 people in line. read more

I go to this Lowe's often for most of our home and landscaping needs. The store is well organized and the staff is always helpful. We have literally spent thousands there. I did have one problem in the past where a lawn mower we purchased died after two uses (yes it had oil and gas) and we had a difficult time getting Lowe's to do anything about it. We bought the lawn mower on sale in the winter, and did not use it until spring, so by then the 30 day return period had ended and we did not purchase the extended warranty. But eventually one of the managers sorted things out and the replacement lawn mower we received was a better model than the one we originally purchased. However, I am still knocking my rating down to 4 stars because of this incident. It was a three month process and was not a fun thing to deal with. PROS -Well organized store -Friendly and helpful staff -Clean bathrooms CONS -None as of now read more

Dog Friendly, Friendly staff, help with home remodeling. Late hours for that emergency problem.

I tried to buy a $500 lawn mower here today. I say Try not cause they didn't have it or the price was to high. Before asking for help ( I have bad anxiety so not a fun process) I looked in the front of the store, lawn and garden, lumber department and the parking lot for a flat cart to put all my stuff on. I asked lady number for help finding a cart and she says try asking that lady. Lady number 2 says try garden again and walked away. the 3rd person I asked for help with a cart or help carrying it seemed to busy talking to the female employee. Was unable to find a cart for my stuff nor anyone to help me. I shop here all the time and never been treated this poorly. read more

I generally like Lowe's however after getting the run-around from a neighboring store about a washing maching order, I ordered from the Spring Hill store. The website said 24 hours delivery and I was called to arrange that "next day" delivery which turned out to be in 8 days. Will be looking at competitor stores for future purchases. read more

I called Lowes to see if they will fix our Pressure Washer even w warrenty out of date a couple of weeks ago. They said for sure we can help you. My son came home from school an barrowed a truck to take the Pressure Washer in today 01/04/2020 at 4:20pm. Returns girl i guess said I dont think we can help you. My called me from outside an said they cant mom..... I said they can Lowes will work w any customer I've been w lowes for years ive even seen them return live christmas trees way after christmas in AZ. an I know they can return this pressure washer that was only used once an its the second one from them. i was just asking to get it fixed. Then he came home an called i front of me an the customer service lady said yes we can. He explained the girl an she said nothing. no sorry nothing. just is there something else i can do. Sad Lowes employees are not nice anymore:( read more

FYI Lowe's lifetime warranty on Kobalt tools is only good with receipt. Had a kobalt hydraulic jack that I've lost receipt for, that leaks hydraulic oil. All I got was sorry! Lifetime warranty is bs. read more

This store over the past like 2 years has got really bad. The customer service is horrible. The store condition is nothing like it used to be! There was a store manager here that got the store is great shape and second to none customer service. Not sure if he moved on or they put him in another store? But he was always on the floor helping customers and outside helping the guys load cars. A good leader that was shilling to help. I will not shop this store anymore as I live right next to The Home Depot and used to drive by it to get the expierience at the Spring Hill Lowe's. I will not be doing this anymore. I have been in retail for over 25 years and it is sad to see such a great store get to this point. I think the people in the leadership role like the DM should be looked at for allowing this store to go from such a high to such a miserable low! One word SAD read more

We bought a sink, garbage disposal, various things we needed for them to hook up garbage disposal. We explained our house was 20 years old and they recommended what we should buy. Our salesman went and got 2 of their installers. They helped us get what would fit our house. They said one of them would be installing it and it would be fine. We paid $250.00 for them to install garbage disposal. Between sink, garbage disposal, and things needed to install if we paid $1100.00. The installer came out today and looked at our sink and pipes and said they didn't schedule long enough and left. When I called store they were rude so I ask to talk to manager. After investigating she said it would cost 300.00 more to install it. I am so disgusted with them. What happened to customer service? read more

Friendly people. Always have a helping hand when u r in a hurry. We remodeled our home and these folks were great.

I believe the worst feeling in the world is having a question that you feel is to insignificant to ask. I'm single, and the time it becomes a barrier is when I need to create a 'Honey Do List.' Apartments have been my comfort zone due to maintenance. Three years into being a home owner, I need to replace items, such as, toilets. I researched and off I went to the store. First stop was Lowe's, Jim S., was too simple! I visited a competitive store and the salesman was over zealous! I found my way back to Jim. He gave me a few pointers to consider and homework such as simple measurements that I needed to complete. I returned the next day, Jim was there to greet me! He gently went out of his way to make sure I was comfortable with my purchase by answering all of my questions. I trust Lowe's, and I look forward to working with all the Jim's they have staffed. C-Ann read more

Awesome employees very friendly never have had a problem with our veterans discount either. Staff always greets in every department and fast to help. read more

This is one of the better Lowe's that I've been to. I'm there nearly every week for minor repair or building materials, and the employees are always friendly, knowledgeable, and helpful. They also know how to leave you alone when you want to browse on your own. I can't recall them ever being out of stock of the items I needed. Recommended. read more

Went by on New Year's Day morning with my toddler to pick up a few things. First stop was customer service to pick up an order. No warm welcomes there. Borderline rude. Maybe everyone stayed out too late last night. Was asked to step aside from the register to let a customer check out while someone brought it from the back. Waited...and finally said I'd come back after shopping some. Spent most of my time dodging a floor scrubber driving through on the already narrow aisles. I felt like it was following me around. Really interested in spending my Christmas cash on the large craftsman toolbox. No one around to help. Most of the time you couldn't get people to leave you alone. Toddler grabbed a yellow chain blocking one of the registers. It was connected to a large steel barrier post that looked homemade, welded at the bottom with a small base. It fell over and grazed his face. Almost a trip to the ER. It had to weigh about 20 lbs. Left before we were run over by the floor scrubber or knocked in the head by falling steel posts. I'll drive a little further for better service and a safer store. read more

I went to Lowes two days ago. I ran in to pick up an air conditioner filter. I had been looking for my son a dorm size refrigerator. Sitting by the appliances there were three dorm size refrigerators. They were priced at $129.00. They were on sale. Normally they run about $180.00 to $200. I was really excited because Christmas was coming quick and this was on the list. I needed to talk it over with my husband. The next day I came back and went to the register and it rang up for $149.00. I told the sales lady that the day before it was only $129. She had a manager check and clearly it was $149. The manager gave the refrigerator for the sales price of $129.00. My friend was with me and had a military discount card which gave me another 10% off. They were so very very nice and so very helpful. read more