On the morning of March 29, 2026 I visited Lowes within the intention of finding materials to complete my outdoor landscaping project. My browsing through the store I came across an item that caught my attention. It's listed price was $1.78, but there was no clear indication verifying whether the price apply to the item on the bottom of the shelf or above it as I walk down the isles, I noticed that all the lower items was distinctive marked within an error, indicate bottom item is this price while the top items had no marks based on these observations-- I assume the item I wanted was the price as shown. Note: it was early morning around 7:20 AM just as the Store had open. I admit that my cognitive abilities were not fully loaded doing that hour especially on a Sunday morning nevertheless, my main focus was to purchase the item at the price displayed. After some investigation is speaking with the floor manager, it became clear that there had been a mistake due to the misleading information regarding the pricing. I explained to the manager what I saw, and that I had not come to the store early morning looking for pricing errors or glitches. As a rETIRED MILITARY and STATE EMPLOY, I wanted to make a straightforward purchase. Ultimately, I paid the actual price of the item after it was properly looked up, but the management acknowledged that the pricing information was indeed misleading. See photos read more

See all

Received an incorrect item. Wasted over an hour on multiple phone calls. Lazy and incompetent customer service provided zero help.

Customer service very terrible. I call all I cannot get you to talk to somebody. And I always have in trouble with my return item refund read more

I saw that they were having a sale on butcher block so I picked some out and decided to go and get it installed. They don't use what is in store. They won't install it. They make you order higher end butcher block that comes on a slow boat from China. $1200 in store $4550 ordered. In their defense the $4550included labor. I should have stopped right there. They sent an online contract that I was able to see only once and have never been able to pull back up online. During the 2 month wait I received 5 different texts or phone calls regarding my order except they were not my order at all. I also received a message saying that no work would start until I paid for everything in full. So many calls to Lowes to clarify. I found out that they never ended my order in computer and anyone that came in after was included in mine. I almost canceled. I really wanted to have a pretty kitchen so I just gritted my teeth and waited. I even received another message from Steve, after clarification saying that they can add the extra cabinets and barstools. I JUST WANT MY COUNTER TOPS! Finally the installation! Beautiful work, it took a half hour, even better! I was told someone from Lowes was supposed to reconnect my sink because that was not in the contract. I called no answer. I called again left a message. No return call. No one ever came back to reconnect my sink. My husband decided to try it himself and had to go buy a new sink and plumbing because of a bit of difficulty. I give 2 stars because the countertops are beautiful and it was put in quickly. Not worth $4550 if you can't use your kitchen. read more

we have scheduled a delivery for a new refrigerator and they have not shown up for several new delivery dates. horrible delivery service and we still are living without a refrigerator. Totally bad service read more

Dryer delivered and it was broken took it back myself and they say they don't do exchanges after I called and they i could

If the way they treat all their customers, I wish I had known because I would have gone to Home Depot. I purchased a toilet on the 1st of April ($299.00) with installation (500.20) . I got a call on the 4th (Friday) that the installation was set for 7th (Monday), here is the phone number for the contractor. Well the 7th comes up and at 4 pm nothing. So I called the contractor and they had no idea who I was or even had a toilet installation set for today. Well called Lowe's and talked to Kate in plumbing. She finally called me back and said they would be there ( still monday) between 3 to 6 pm., ok. Well at 645 called the number Kate gave me. Well it was Angi, the company that set it up to begin with. They didn't have me yet up for a installation. So he finally sets me up for the 11th(Friday). Well I get a call today (Tuesday) from the contractor, they can't come out til Thursday the 17th.... REALLY ???? WHO THE HELL ISNT DOING THEIR JOB ???? Why in the hell do I have to wait 16 days for a toilet when I was told the 7th then the 11th now the 17th. That to me means I was LIED to twice, TWICE !!! I'm doing all the calls, scheduling appointments and dealing with the contractors and it's NOT MY JOB !!! I'm not getting paid to do it. I'm not getting the commission for the sale. No compensation for my inconvenience. I'm not going to recommend the installation part of Lowe's to ANYONE EVER. read more

This store is one of the worse stores to ever deal with in all of the eastern shore. I placed a pro order for cabinets which was set to deliver by 2 24 25 then a day later received an email stating there has been a change order today 2 23 25 to say it will be delivered on 3 31 25. The job is time sensitive and on top of that spoke to customer care they could not reach the salisbury store so that is even worse. In that they said the date of 24th was available for delivery and they were not sure why it was changed they showed it available. So they switched it back to the 24th. Then about a hour goes by I got a call stating my delivery would arrive between 1230-430 on 3/24/25. This was today I got that call so I am thinking yay problem solved. Then less than a hour ago today I got a notice delivery changed to 3/31/25. This store is horrible in service and Lowes needs to consider restructuring its customer care. They told me they are inbound they don't usually do outbound calls to stores 90% of the time they cant reach anyone in the stores. Make this make sense. I just want to pick up and deliver my own order and expect to be able to do this on 2 24 25 no excuses seriously. I am not holding up my project which is already time sensitive because lowes does not have their organization together. I am furious to say the least right now!!!! read more

Lowes is no longer the store to go to for lights etc for the home. Used to b a great store to get things for home improvements. I went Monday to get a light fixture & asked 2 different people for help each employee knew nothing & would call someone. After an hour with no help I left. Silly me went back next day 3 lowes employees standing together talking & I asked lady to help & very very nice she did but admitted she knew nothing about fixtures. Said kid in next day but knew nothing. & doubted he would know. They r reducing hours to get people to leave to hire part time with low pay no benefits & no knowledge!! Left went to Home Depot waited right & helped to walk out with $300 fixture. Shame on lowes & don't go. read more

We recently purchased a chain-link fence from Lowes. The process has been a nightmare. It has taken 3 deliveries to complete our material list. The Sales Person, Jerry Bowden, was not responsive when the first delivery came with missing items. Nor was he helpful when the second delivery came (which came unapproved while we were not home). The 3rd we found was needed during the install,as there were still items missing. The contractor then placed the order for these items, and installed them 11 days later. Of the items left over from the install, some were estimated more than 20% higher than what was needed (the contract states 10% overage allowed) Our contract was signed on 04/18/18 with an estimated completion date of 05/30/18. Our initial installation date was 6/15/18. With missing parts and errors from the installer, our installation is still not complete on today 06/24/18. Onto the installer- Rico Repair & Installation Co 410-726-4600... First, they used a gas powered auger and dug right over-top a spray paint line marking our Comcast service. Our line was completely cut and we waited more than 24 hours for service to be repaired. Second, our installer has not followed the sketches and is more than 3 feet off of the property line in one location (plans call for 12 inches). The property lines are clearly marked and were shown to the installer and Lowes sales person. Third, they have not leveled the top bar of the fence. Visually is looks terrible. Measurements from ground to the top of the line post varies 3 inches from post to post. We are not sure they used a level or tape measure. (we have diagrams to show measurements). It seems the contractor was more worried about rushing to finish in 1 day than having to come back a second day. After the first day of installation, the contractor claims to have brought 20 bags of concrete of his own. Then his helper chimed in and claimed "only 12". When questioned about the concrete and not telling anyone upfront he brought his own, the contractor then became offended. He then proceeded to verbally attack and yell at my girlfriend. To prevent further altercation we let him take 12 extra bags of concrete. There were also extra bolts and other hardware we believe the contractor has taken without permision. The contractor also suggested that we should go to Lowes ourselves and pick up the missing items for him to complete the job, because it "is not his responsibility". Then stated he had galvanized parts to use and to "just let him spray paint them to finish the job." After the mishaps with deliveries, we were really hoping to have a smooth process with the installation. It has been even worse... The lack of communication has been alarming. Between Lowes management and our Installation rep Michael McDonald no one has given a definitive answer as to when our fence will be fixed according to the drawings. After raising concerns of the installation to Michael we have not heard from him for over 7 days. Dale Curtis, Local Salisbury MD Lowes Assistant Manager has also been less than cooperative. After Dale gave an inspection of our installation, 06/21/18, there was no definitive answer or date for the contractor to come and fix the issues at hand. Since then there has been one conversation with Dale where he claims to be waiting for management. I'm posting this to raise awareness of the carelessness Lowes Installation Services shows it's customers. I would also like to bring attention to the contractors they hire. If you are looking for a fence or fence installation make sure to do your diligence and read the reviews. Wish I had... read more

I often compare their prices with others. Sometimes its cheaper here others not so much. But the staff are awesome. I bought a washer and dryer and the staff JB, I think he is from Africa, he was awesome. He explained the products and warrantee very well. He knows his stuff. His level of customer service is amazing. When we need another dryer, I went straight to Lowes, because I knew he would not steer me the wrong direction. read more

Just went in to check out the ceiling fans and lights section. The store was neat, organized and well-staffed. I am glad that I didn't require any assistance as no one said anything to me until I was leaving, but at least she was courteous and wished me a good day. read more

Lowe's Home Improvement - Lowe's of Salisbury - Hardware Stores Near Me - Salisbury, Maryland

No longer excepts military ID (active) for military discount . Have to give them your number and email so they can email you garbage and give your number to telemarketing. No thank you. read more

Whenever I come here I am always greeted by someone within 5mins, asking if I need help. Most everything is in stock or they offer to order whatever I need. Haven't came in here with things being disorderly or the bathrooms dirty. They price match and give military discounts which is nice. Love some of their discounts and some of their clearance items, fairly easy to find. read more

I ordered a new fridge about 2 weeks ago, it took a week for the first one to come. The first one came severely dented and it was unable to be used. They sent another one out about 3 days later and it was also severely dented. It's been another week and they said it was coming today but it never did. read more

There customer service is shit the driver calls says I'm 20 min out from your house for delivery a hour later. I call no answer I call again he answers go oh yea umm I think we had truck problems but we are ok now we will be there in 15 min. I am still here waiting. I had to leave work early to just sit here to wait. I. Top of that I didn't even get a call the night before about a delivery time I got a call saying I'm 20 min out. I called the store to speak to a manger the lady tells me the manger is in a meeting and will be for hours. If you had a delivery you can sit and wait for it. People like need to be fired, they are no good to there company and just give them a bad name. And I will not be giving them any kind of business ever. Not for there prices for customer service. read more

Visited the store's Paint Dept.... asked the sales rep a question and got a nasty no help reply.... the question was to know where a certain paint product was... the reply was loud and rude that you need to wait until I finish and to go stand in line.. there was no line and the question takes one second... the person got louder and putting on a fit. Dealt with the Paint Dept before.... nice and knowledgable and friendly.... today it was not. I am avoiding that area in the future.... buy my paint else where. Sad :( read more

My husband and I needed new faucets, drawer slides and paint for our kitchen remodel, and Mahmood, the sales associate who helped us with all of these items, was very courteous and knowledgeable. A couple of weeks earlier, we bought a new sink for the project, and the sales associate (I forgot his name now), was also very helpful. We were very impressed with the pleasant and personable sales staff at Lowe's. Thank you. read more

I must say the only reason I gave them one Star is because that's the only option. If you don't feel like reading all of it just do yourself a favor and drive to lowes in Seaford Delaware which there is also no sales tax in DE. I had a full bathroom on carts, $3000 worth of merchandise. I waited for 50 minutes for someone to help me look at a bathroom vanity, their Plumbing Pro said they didn't have it which I understand and I asked if any of the other stores had it then they proceeded to tell me "No Lowes at all had it" and it would be three weeks before they would get a 48 inch vanity in. They never even went to the computer or called any other stores ???? They just said no and walked away from us and we were like "Hey is that it? You're not going to help us?" and he said "We don't have anything so we can't do anything for you". So I called Seaford Delaware Lowe's and they had exactly what I needed. It was like pulling teeth to try and get someone to help you. Whoever the store manager is at Salisbury lowe's is doing a crappy job hiring people! read more

I live in Maryland and have tried repeatedly to get an answer on when a fence that I signed a contract for and paid in full the middle of July will be installed. It has become a vicious cycle of being referred to the same phone numbers over & over again with zero resolution. I have been told repeatedly that the installer will call me this day or that day and they have never called me. I was able to obtain the phone number for the installer today and they called me & left a message that they don't have the required permits to complete the for because they are in Delaware & the work is being done in Maryland. I have to wonder why the Lowes in Salisbury, Md., would have out of state installers who claim that it will be a few weeks until they have the permits. I am extremely disappointed in the lack of follow up on the part of Lowes. Customer Service is not a priority, for sure. The only time that I was repeatedly called or contacted in regards to my fence installation was by the salesman who wrote up the contract and called & texted me several times in one day to get the CID# off my card, so that they could deduct the amount of the sale from my bank account. read more

Very,very a disappointing. Approached cashier and requested assistance in hardware aisle, As we approached her she did not read myself nor my grandson no hint of kindness or service availability. Returned to aisle 18 and awaited service assistance for 11 minutes with no response at all. My grandson and I then went in search of a Ruler. Luckily we found a very nice tape measure waiting to be stolen, Lying on top of a set of tools. We borrowed said tape measure long enough to measure hardware needed unfortunately we had to borrow some of the other products surrounding the hardware, Since I could not physically reach the products without knocking them off the rung. My grandson and I proceeded to self checkout. No one Ever greeted us or showed a modicum of courtesy. The ONLY reason I continued to spend $80.00 dollars is because I Didn't want to start process over at Home Depot. My Father used to call Lowe's "Slows", Because it either took forever to get service or get checked out. I am disappointed to see little has changed. By the way, we returned the unattended tape measure on top of tool display where we found it. read more