I ordered an item on-line and went to Lowe's Ogdensburg (2001 Ford Street Extension, Ogdensburg, NY) after receiving a notice that the item was ready for pick-up. My wife and I did some in-store shopping after getting our pre-ordered items from Lowe's self pick-up area. Staff in the store constantly watched me and my wife and aggressively made their presence known to us. (How often are you in large stores when you can't easily find an employee to help you?) Staff at Lowe's Ogdensburg were hovering around us during the entire time we were in this store. From a distance, one employee would yell, "Can I help you?" A few minutes later this annoying behaviour was repeated by another employee, one after the other, with about a total of five staff members watching us and behaving inappropriately. Soon it was obvious store staff weren't interested in helping us, but rather were watching our every move as we looked at different products in their store. It was more than just annoying; staff was being disruptive to our browsing and making it obvious that they were watching us. A male employee came over to us with a fake smile on his face. Soon as this employee got my attention he aggressively demanded to know where I had parked my car. This male employee asked me the make and colour of my vehicle and where we lived. Next, he demanded to know where I had parked my vehicle while stating, "I want to make sure that it's not parked somewhere it shouldn't be." This employee wouldn't leave until I told him and then he immediately departed the store looking for my car in the parking lot. Lowe's was almost devoid of customers, so I'm sure that finding my vehicle in the parking lot wasn't difficult. A short while later this same male employee comes back and states to me, "It's not your vehicle. I found the car and it doesn't belong to you". When I simply shook my head in disgust he added, "Where it's parked is okay!" He didn't want to believe that this expensive late-modeled car belonged to me. I had chosen about $100.00 worth of products to buy and placed everything on the counter. At the cash register a female employee loudly demanded, "You have to pay for everything." Next this rude female employee demanded I show her my driver's license before she would scan the products I was buying. The cashier defiantly said, "I want to know who you are." This cashier again very loudly stated, "You have to pay for everything." I was wearing shorts with empty pockets and a t-shirt. Also, I wasn't carrying any bags. Just what did she think I was trying to swipe, a wooden toothpick? While I realize theft is a problem in many stores, I don't steal. Why I was targeted for this type of abuse from staff at Lowe's is beyond me. I'm honest and only wanted to buy a few needed items, not sold at their stores in Canada. Given what occurred I won't be ever going back to Lowe's in Ogdensburg or anywhere else in the USA. Lowe's you have now lost a Canadian customer forever. read more

In October 2017, I paid Lowe's in advance to install 23 replacement windows--four need to be reinstalled, and the installer voided the warranty on the other 19, all of which need to be replaced. In the past 8 months, I've made 50 phone calls to Lowe's, but the windows have not been done. They are intentionally dragging their feet, hoping I will give up. read more

It's a Lowes. Same thing everywhere. Employees seem pretty useless but it is what it is. The thing I find annoying about lowes is they have 1 of a lot of things and then all the other colors and/or options are special orders which cost you an extra billion dollars. read more

Lowe's Home Improvement - Hardware Stores Near Me - Ogdensburg, New York

Called wrong number for time of my delivery-then they are now coming on another day with my new fridge-had someone lined up to hook up water line-took day off for this-I also need a dryer and dishwasher-will go elsewhere-have to drive 60 miles-but I am angry.Poor customer service-I am thinking of cancelling my order, read more

ABSOLUTELY LOVE THIS PLACE!!!!!!! They are helpful and most of the time greet you to ask you if you need help and how your shopping experience was. They have everything you need if you feel in that building and imaginative mood!! read more