Visited Lowe's home improvement for a plastic cover for a runner in my hallway. North Bergen Lowe's is very nice. As always, go in the store for one thing, come out with more than I intend to get. Saw the beautiful flowers, and immediately ran to the garden section. The store had a portable grow room, why did I see that? My mind wandered to, how nice it would be to grow my own green leaf lettuce, and various veggies I use to juice with daily. The service at this store was super fantastic, the staff in the garden center are very helpful. Could not ask for better service. Remembered, I needed to do a wallpaper project so I needed liquid nails, and the caulking gun. Now I'm wandering around the store thinking of all these DIY projects I could be doing, in my mind...(geez) Now onto flooring, as I'm roaming the store. Alexis walks up to me to ask if I needed assistance. Which I thought was extremely kind, and made me want to spend even more. After looking at the AI refrigerators, washer & dryers, I get to flooring, and this Lowe's does not have the plastic cover I need to protect my beautiful zebra print runner. It's in stock at Rutherford. Based off the service, selection, and value, definitely rate this Lowe's 5 stars. This store offers great value, the prices are great, and better pricing than local neighborhood stores. read more

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I would literally give a negative 10 if I could. So I'd like to know how Lowe's customer service goes thru training. I ordered a same day delivery today and was delivered a SUBWAY SANDWICH at 8am. North Bergen, NJ Lowe's calls me at 2pm to say that the driver made a mistake and picked up the package and will be coming back now. I said, ok. Human error happens. I live 15 minutes away. Flash forward to 4 hours later and I still don't have my package. Not only is it IMPOSSIBLE to directly connect to a store, if you call customer service about they issue, they put you on hold for at least 20 minutes to only come back and tell you that you need to DRIVE to the Lowe's and return the sandwich and get a refund. WHAT?! I still want my package. Then, when I ask to be connected to the store, the woman working says, well, we gave him the package and your address 4 hours ago at 2pm. And when I say that it is still not here and to contact them, SHE HANGS UP ON ME. There is ALWAYS an issue with Lowe's delivery and your customer service! How is this not the store's fault and if there using uber driver's, how would they not have a phone number to contact them?? That is a complete lie. And the fact that the photo that Lowe's texts me is of a sandwich and no one thinks this should be fixed, is madness. read more

Lowe's Home Improvement - This is a photo of a subway sandwich that was delivered to me instead of my items I ordered from Lowe's Home Improvement - Hardware Stores Near Me - North Bergen, New Jersey

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I absolutely hate leaving negative reviews. Gave this place a chance to redeem itself, but it again turned out to be a waste of time. Story is similar: items advertised as in stock were not there for purchase. Store was absolutely trashed and looked like it got looted. I had gone to view a handful of doors, blinds, etc. to install in my home. There were no samples available to see. Same with flooring that was advertised as in stock. How can you make a purchase without seeing such important items first? As for the service, they couldn't be bothered aside from acting rudely and inconvenienced. Their response to me: "This is why you have the internet. You don't need to come to a store to pick your items." I guess they don't like selling things. Will never return. Save yourself the headache and go elsewhere. read more

On 11/31/2025, I called the Lowe's in North Bergen, needing to purchase a new refrigerator. Someone named "C" took my call and I will just say that this person did not care to earn my business. He was rude with zero people skills. I took my business somewhere else and spent 1,650.00 dollars. Too bad Lowes' you suck! read more

Customer service is non existent. Given incorrect information from salesperson, had multiple calls with delivery people, they Mable to fix problem. Tatyana was the worst Lowe's employee I have dealt with.got a follow up call and was transferred to an overseas line. Unable to provide acceptable delivery to buildings in manhattan, which is where you get routed by calling. If you want a delivery I manhattan stay as far away as possible. read more

I completely looooooooooove this store. It is MUCH BETTER than home depoe. Very dear people worked for this store and if you are any friend of North Bergen you would shop here instead for more upscale and priced perfect merchandise. The staff is perfectly friendly and helpful and a commendable team to assist with all your homegood and project needs. I would not shop at any other store for home improvement. This store is a model to follow in the category of home upscaling experience. God bless your store and all your employees with the blessing of the most high right in your land. May all favor rest on you and your side alone. read more

Lowe's 50 times Better than the other store. Beautiful plants Flowers, Good customer service if you can find someone.

Lowe's sends criminals to your home! I ordered a dishwasher from Lowe's, and the installer broke into my home through the back door. He damaged private property, threatened my wife, and refused to leave when she asked him to. He only left when we threatened to call the police. We called Lowe's three times afterward and did not receive a single apology. Instead, they tried to shift the blame onto us. Unbelievable! An incredibly unfriendly company that sends criminals to your home! We are already in contact with our lawyer to take action against Lowe's. If anyone has had similar experiences with Lowe's, please contact us for a class-action lawsuit. read more

Made an order online, and came in to pick it up. It was a ghost town which was nice so it made my experience quick and efficient. The young lady at the customer service desk was super helpful and courteous. It was a very pleasant experience. Other than that there weren't many staff members around. read more

Lowe's Home Improvement - Hardware Stores Near Me - North Bergen, New Jersey

A big Lowes with a line at customer service that once they were through a unhappy customer, went much faster. Inside, big store and I wish had a map and a better sense of placement vs what I saw at another store near Morristown. No digital receipts still and no n95 filters for painters masks in stock. Lots of Xmas trees. Some inventory for rakes and cleaning leaves but less than expected versus the electric tool side. Still a good selection of tools upfront that had Dewalt and other brands available. No red. Blue and red sets. read more

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I'm still on the phone waiting for a manager. Its my 8th call today from 9:30-12pm, each time i'm put on hold, the longest was 49min, then i was disconnected. Every call the result was i was kept on hold and disconnected. I did speak to someone a couple times and everytime she gave a different excuse as to why no one is picking up, but then she put me back on hold. From 9:30-12:30 (i'm still waiting as i write this review). I'll update once i actually get a manager on the phone. Edit: never got the manager to come on the phone. In fact I finally decided to spend an hour and go to the store, he left the store 20min before I reached. At least have the courtesy to say I got your message but I'm busy, I'll call you back on... (Day/time) read more

Loves Lowe's for their return policy almost anything can be refunded or exchanged with receipt within 90 days of the original purchase date. Great deals a floor display bbqs in selected areas. I went to Nyack for a$ 400 Broil bbq and got it for $110 and repaired the handle myself. - like new. And great gardens sales- ask when! read more

Tired to return an unopened drill bit set with a receipt. They won't take it since it was just a little over 90 days. But u can return anything you want without a receipt. Home depot gave me no issues. read more

Unless you just need to get a screw driver or a lightbulb, I suggest you go elsewhere if you intend to purchase a product that may require customer service. I had purchased a washing machine from Lowes with delivery and installation service. Long story short, the delivery guys who installed my washer left without installing the base cover of the unit. Not only did they not install it, they TOOK the part with them (which was a part of my $800 purchase!), concealing it in the box the washer came in, and took the box with them as they left. And since my washer is in a tight closet, they never thought I'd ever take it out, let alone check the bottom! As you know, or can imagine, customer service here is a nightmare. I got connected with the manager and he agreed to refund me a certain amount back on my cc and that I purchase the part THAT WAS TAKEN FROM ME from the manufacturer. I had ordered the part and installed it but I'm still waiting for my refund, which has been promised to me over 3 weeks ago. PRO TIP: If you do end up purchasing appliance(s) with delivery and set up, watch them carefully (from 6' distance, of course) and either keep the box or examine everything your purchase(s) came in before they leave to make sure nothing is trashed/taken that is rightfully yours. read more

Lowe's Home Improvement - The bottom of my brand new washer, base cover not installed, which should have been. - Hardware Stores Near Me - North Bergen, New Jersey

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Employees wearing masks down around their noses...making them absolutely pointless. Some employees were just hanging out in the aisle with their masks totally off... read more

Lowe's Home Improvement - This is how LOWE'S employees wear their masks...absolutely pointless - Hardware Stores Near Me - North Bergen, New Jersey

This is my local Loew's store. Whenever I'm in need of a household item this is usually where I stop. I have their credit card so it's either 5% or 6 months no financing. The store is pretty organized, and if they don't have what I'm looking for Home Depot is right next store. I'm sure I'll definitely be here again in the near future. read more

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Placing my order online was easy breezy. I received a text to wait before coming to pick up my item. Less than 15 minutes later I received a notice my item was ready to pick up. I went the next morning. Pulled into curbside pickup 2 and waited. Within 5 mins my item was brought to my car and I was on my way. Don't get any easier than that! read more

Lowe's Home Improvement - Curbside pickup - Hardware Stores Near Me - North Bergen, New Jersey

I just left Homedepot to come here. Every Homedepot employees were in twos chatting I left there and came to the Lowes next door. Lowes reps today were fantastic. Came here today looking For a paint. The first person I ask, walked me to the paint sections, asked the lady working at that department about the the paint. She directed me but the gentle man walked there with me to find the paint. The lady later came to join just to make sure that I'm finding the right paint. They both helped me looked for other items that I need to get the paint job done. I was in and out of there in no time. I'm not sure why their rating is low because they are so attentive and helpful. read more

Everyone that works here is rude and should be fired, as well as the Manager as it must be a culture at this store, I cant imagine they just accidently hired the worst employees they could find. I tried to call the flooring dept to try and get a 3 bedroom Coop installed with laminate or engineered hardwood. I was put on hold for over an hour in the 10 times I called in 30 days. One time I put the phone down and it clocked in at 90 minutes. After that they just pick it up and hang up. I tried the Flooring Dept, Pro Desk, Customer Service and same. Guess Ill go to Home Depot. One time after 45 minutes a guy in flooring picked up and said he wasn't in flooring, I asked for a manager and he hung up on me. read more

The employees here are so incompetent I can't comprehend how a store this poorly managed can possibly continue to exist. Reaching anybody here by phone is also impossible. I deeply deeply regret buying from here read more

Spent a lot of money on a Maytag washing machine. Delivery was abysmal. After having being forced to purchase the hoses (The old hoses were just working fine), the delivery guys over-stretched the manufacturer supplied exit hose- creating a small hole. They took my old inlet hoses, did NOT hook up the new inlet hoses, and left with the old machine. After starting the machine, the leak was discovered. Took another week before the (manufacturer supplied) exit hose arrived after two separate visits from the tech guys to verify the leak and the need for a replacement. A disaster, as additional time-off work was necessary to facilitate all of these actions. Now to the caveat. The machine is a not working as it should. After one week and three washes, the machine and room smells of burnt machine oil. Lowes does NOT want to exchange or upgrade this unit. We are willing to pay for the delivery. (They would like us to purchase an upgraded service plan however). Customer service is practically 'Non-Existent', and horrible when they are finally present. This is a total garbage machine and service. Don't often write reviews, but feel the need to warn everybody out there that you need to be aware. Stay away. Very unsatisfactory. read more

DON"T BUT APPLIANCE FROM THEM!!! I made an online order for a drying machine. I told the delivery team the item was too big therefore take it back and they proceeded to ignore me. I called 7 times to have the item picked up and I still have not received a response. One sales associate told me to deliver it myself back to the store. read more

I came to Lowe's after being the victim of being asian during COVID as I was physically threatened at Home Depot. Literally wanted to beat me up because I am Korean and they claimed I brought "China flu" and was purposely spreading it because I asked them to keep 6 feet. Lowe's also always looks emptier so why not try it out, right? I have nothing to lose as my Home Depot experience was so bad, right?? None of the employees know where anything is here. Asked for help but couldn't even get any. They're not rude - either they are incompetent or don't want to walk away from conversation with coworkers to assist a customer. I walked out without buying anything and went next door where I had such a terrible experience before to get what I needed. I'll take my chances against ignorant folks to get what I need in a timely manner. read more

The employees that work here are so helpful--specifically Richard. Man, he knows everything to be of great assistance. On one trip, he helped me pick out tile for my foyer after a few options were out of stock. On another occasion, he helped me setup a window measurement and called me afterwards to come in to talk about the quote. On my most recent trip to Lowe's, he assisted me in putting in my order for the carpet and install for my stairs. read more

I ordered a cabinet online 24 inch by 18 inch by 12inch and these people sent a cabinet 3 times the size. !! They will apparently pick up the wrong cabinet but they won't send out the correct order. You have to get their refund and then Re-order. What a pathetic policy read more

Terrible. I had a question about an online order and called the store, at which point the associate offered to place my order for me. They didn't stock the dishwasher I wanted, so he placed an order for another. He needed to put me on hold to get me to customer service for payment, but after nearly an hour of waiting, no one was available. He told me the shipment was sent through and to call back in a few days to make payment. Two days later, I called and the order had been deleted. I asked to speak to the manager, and was put on hold for 20 minutes, and still no one answered. I contacted the main service line and they said they couldn't help me and to redo the order, but with a much longer wait for delivery. I'm done with Lowe's. read more

If I could put 0 stars I would horrible customer service. Called to see if my tile selection online was available but nobody picks up the phone. They don't value customer service and if I was the boss everybody there would be fired. How I call all the departments and nobody picks up the phone. Embarrassing should just close the store down if they don't wanna help for shit before I come there and shake things up. read more

I walked into this massive store this morning at about 11....I asked one of the two employees in the front of the store who were chit chatting with one another where the bulb sockets for rewiring a lamb were.....they looked at one another and pointed to the electric department and offered to page the electric guy. maybe 10 minutes went by and no electric guy........after wandering throughout the department I asked another employee (with long grey hair) if he knew where the sockets were located. He said I am not sure they have moved things around but, let me help you find them.....and so he did. Not only to the one spot where they were but to a second spot. Who ever you are thank you sir. Next I wanted lamp cord. Next I asked a Lisa about the lamp cord and she said i would help. But she deferred to help another until I spoke and said hay you were going to help me.......so she turned and called someone on her pager. Maybe another 5 maybe 10 minutes a fellow showed up and cut me my cord. He also directed me to plugs. And I thank him as well. Next I needed cord. Same fellow told me exactly where i would find it and so it was there. Which btw was in a totally different direction from the first employee. Now you will love this. I go to self checkout because there was not a SINGLE Cashier IN SITE!!!! Are you kidding me. Only another store worker trying hard to help another customer checkout. Clearly he was not a cashier. But wait here she comes the only cashier in the store. I waved but not just I WAVED to her telling her I need help. Guess what.......SHE WAVED BACK AND WALKED AWAY. Another customer in the front of the store yelled out to me "if i didn't see it it would not have believed it. Lastly a young lady comes by and helps me check out.. This store is huge. They did not have 2 of the items I exactly wanted. They have no help. The staff they help is uninformed Clearly they have no customer service. And no one NO ONE seems to care. The name Lowes sure does describe this store......it is the LOWest! I am sticking with Home Depot/ read more

A joke of a delivery service . Their attempt to schedule a delivery is an automated phone call with an incomplete message. Customer service is non existent. . It was made clear upon the sale to speak to homeowner for availability for delivery. Delivery driver attempted to call the homeowner on his route and received no answer.(who dosen't get 10 car warrantee expired calls a week)? Homeowner comes home from work and finds item on ground floor in a common area. Unknown who signed for it ,I must assume that the company asked a neighbor to sign . Now the item sits in the common area as a fire hazard. They were paid to deliver and install Now the only recourse is to return the item get a full refund and shop elsewhere . I will amend and change review if lowes makes good or the installers actually arrive .. read more

URGE CAUTION BUYING MAJOR APPLIANCES FROM LOWES NORTH BERGEN NJ. I purchased a Whirlpool washing machine from this store for delivery/installation today. Bottom line: the driver refused to make the delivery and, after waiting a week, I have no washing machine. The driver arrived (apparently working for XPO as delivery partner for Lowes) and refused to do the installation, saying that his company policy prohibits unstacking the dryer I already had because I hadn't bought it from Lowes. If that's true, the store should have warned me first, but did not. The driver said he could leave the washing machine in my living room while I found someone else to install it and remove the old machine. After I spoke to his manager, I said yes please just leave the washing machine. The driver then said no he's he's just leaving. Then he left WITHOUT DELIVERING THE WASHING MACHINE. I asked him repeatedly to bring it to me, but he would not. I promptly ordered the same unit from PC Richard, explaining in detail what happened and making sure they could perform installation and haul-away even with a stacked dryer I bought from someone else. They said of course and were surprised the Lowes' behavior. I WOULD NOT WASTE TIME BUYING A MAJOR APPLIANCE FROM LOWES AGAIN, ONLY TO HAVE A DRIVER DECIDE WHETHER OR NOT TO FULFILL THE PURCHASE. read more

This place is complete garbage. I bought a washing machine and dryer almost two months ago and it was supposed to be delivered today. They called me to confirm the delivery two times. Then the delivery guy called me to say they don't have the parts to do the installation and I should go buy it. I will never shop again!!! Please don't either!!! Bullshit place !!! read more

I ordered 17-cu ft Frost-free Convertible Upright Freezer/Refrigerator ENERGY STAR from N. Bergen, NJ. They delivered it on 6/29 and it came defective with E6 error (which has to do something with sensor), i told them right away that refrigerator is defective, but they tried to convince me that it's okay and i should give it to work for 48h. Contacted Midea (maker of refrigerator) and they told me it's an error and i need to return it, it's something that cant be fixed from home. Called Lowe's again and told them about issue, so i asked them if they could just swap this defective refrigerator with the one that works, their answer was that that's not possible and i need to purchase new refrigerator and they will refund me money for defective one after they pick it up. So, it's been 3 weeks that i've been with them on the phone trying to schedule pick up, they would 'schedule' pick up for 7/6 no one showed up, called again, they scheduled it for 7/13 no one showed up again then they scheduled for 7/20 and i'm finding out that it's not scheduled again. They keep transferring me to different Lowe's stores in NJ and telling me that purchase wasn't made in. Bergen but in different stores, different stores would return me to Bergen store in NJ and i'm having this nightmare for almost a month yet no on is helping and they have my money. When they pick up the phone they would put me on hold and hang up and it's been never ending story. These people should be fired - they do not know how to do their job and i hate to say this but i won't purchase 1 single screw from this store, they are hell on earth. I kept taking days off from work ( no one will reimbursed me for those days) yet they never came to pick up defective refrigerator. MY ADVICE IS GO GET YOIUR STUFF AT HOME DEPOT OR ANY OTHER PLACE BUT AVOID THESE UNSKILLFUL PEOPLE... Do not go through same hell, and when i say hell it is a hell. If i could give them 0 stars i would. AWFUL!!!!!!! read more

Came here to buy blinds for my new house. I think the employees need better training because some of them do not know what they're talking about. We stood around for about an hr and we didn't get the help we needed. read more

Another day another joke. Made an order with Lowe's for pros.. With a department that has a name like that you would think that at least that branch of the business would be professional... Wrong again. Be made an order for pick up on Friday, came on Saturday to pick up the cinder blocks. Waited 35 minutes for the guys to come help with the forklift. Waited another 45 minutes because someone was parked in front of the blocks.. left. Came back on Monday to pick up. There is absolutely no one at the Lowe's for pros desk. Waited 15 minutes nothing. The rude cashier nearby told me to go to customer service.. oh boy. Customer service gentleman looked like a dear In the headlights. You get the gist ... the saga continued. read more

DO NOT EXPECT TO GET YOUR ITEMS FROM THIS LOCATION IF YOU ORDER ONLINE. the worst experience in my life. I've been calling multiple times a day for 3 days and they do not answer the phone. What on gods good earth is happening here? read more

Bought a fridge on Sunday 8th April. Told delivery on next Sunday. Got a call during the week from delivery Mgr to cancel delivery. Told Sunday delivery does not exist. We both work Monday through Saturday and can't take off. So no fridge. What do we do? Tried calling customer service was on hold 17 minutes 1st call 30 minutes 2nd call. Asked if they have a on time delivery policy and was ignored. No respect for customer time. read more

My husband went to purchase carpet fro Lowe's North Bergen NJ store. He asked for a loader. Once the loader went to meet my husband and my husband asked if he is helping him. The older gentlemen (loader) started laughing and said he had a bad back. The gesture was so rude , disrespectful and un professional. He he had a bad back, why was he working. Workers at that location have treated us like that before. Very racist I thought. Lowe's need to rethink the people they hire. We returned the carpet and asked for an apology letter. Probably won't get one. We won't patronize Lowe's anymore. read more

Don't go to this store horrible customer service no one calls you back Will never go to Lowe's again and will let all my friends and family know Still waiting for a call from manager after 2 weeks read more

Long story short: DO NOT USE LOWE'S for buying your home appliances. You deserve so much better especially if you spend nearly $2000. They will not care about you at all once you purchased stuff. Please don't waste your time and go to home depot or BestBuy. I ordered a washer and a dryer online and I used to buy a lot of stuff from the North bergen store for the remodeling job. The delivery guy called me that he can't install them because my fridge is on the way and I didn't buy a prong(dryer specialized electric cord). This guy was very rude and left the new appliances uninstalled and never came back with any follow-ups. I went to the customer support at the N.Bergen store twice and called the store number multiples times for rescheduling an installation service but literally no one helped me. All of the people that I've met told me it's not our job, we don't do that, go to the appliances dept, no you should go talk to C/S, let me transfer you to another person, I don't handle appliances, etc. At last, I was the one who installed a washer/dryer by watching a youtube video. I got so mad and posted a review on lowe's product page and it did not show up yet. My payments at lowe's include haul away AND the installation! I was surprised that they are very good at organizing stores but cannot even do a single job which is to make an appointment for home appliance installation. I hope no one experience the same thing that I've had with this company. read more

I picked up a bunch of stuff Sunday via curbside pickup. when I got home my order was missing 5 items! I called the customer service number on my receipt and after waiting several hours for a call back they said they could not help me and I had to call the store. When I called the store no one answered. I texted the after hours number and got no response. When I called the after hours number, the mailbox was full. My next step is to dispute the items on my credit card so I can get credit for the items. I'm never shopping at this Lowe's again! read more