Lowe's online home delivery it's terrible they send things randomly and the orders always messed up. I ordered five shrubs three of one kind two of another. They sent four shrubs. I've called twice and they keep telling me the other ones on its way and it never gets here never mind the hour long phone call. You have to wait on to report it. It's terrible. Also got water softener salt 10 bags. 7 were ripped open. Called about that too. They basically didn't care. Told me I could return them if I wanted to. So I would have to get salt all over my car to replace them. Nonsense. read more

Lowe's Home Improvement - 4 of the 5 plants I paid for. - Hardware Stores Near Me - Newton, New Jersey

You have to be kidding me...driver had 7 6 by 8 foot fence panels on his tender and I asked him to just set them in my garage so I can keep them dry before I need to move them in the yard to install. He told me it was company policy and was not allowed to drop them inside. BTW... my garage is wider than a typical garage and has plenty of room to make it work. I honestly thought he was joking. I'm curious, is this a lowes policy or do they have a 3rd party who does these deliveries. I'm going to reach out to the corporate office in NC to understand this in more detail. Matamoras PA Lowes is now my go to store. read more

The worst customer service ever. Do not shop in this store. Sales people lie. Management is terrible as well. Zero customer service if it was an optio. read more

If you have a broken washing machine keep using the broken one. We are on day 3 of trying to get out washing machine replaced. My wife spent 75 minutes in the store. They asked if we had shutoff valves, we do and our plumber said they were working. Delivery day comes and they won't install because the shutoff valves are not to their standards standard. We call our plumber in and ask him to replace the valves. Call back and get out install scheduled for the next day. Next day they come to install and say they don't have the washer they are just here to check and see that the valves are fixed. They tell us is that the delivery will be tomorrow. 7pm and we have not heard from them. Check the website and says delivery is more than 2 weeks out. No compensation? Never shopping here again and neither should you. read more

Our home AC went out the other day; requiring a complete replacement. But our contractor is booked, and we might spend July 4th roasting along with the hot dogs. We called to at least get a portable AC, and we negotiated a same day delivery. Then Kaleigh their operations manager, rolled up and knew what she was doing..... Room temp is now 20 degrees cooler. 5. STARS read more

This is Lowe's Store #1976 in Newton N.J. and it's a Stellar store. Decent home Improvement supplies and building materials, large amount of hand and power tools, outdoor equipment, grilling, patio, landscaping tools, masonry supplies, and a well stocked garden center. They also offer a huge tool and truck rental department at this Lowe's which I'll keep in mind for any need in the future. Service is very friendly and helpful and checking out from the garden center couldn't have been quicker or more convenient. I was in and out and on my way in no time flat. I'll definitely be coming back to this store and That's The Name of That Tune. read more

See all

No matter how many times you try to call they do not pick up. How do you locate your delivery? What if there's an issue? There's no way to contact anybody here. It's a nightmare. It would be great if somebody could actually be there but if you try calling for 6 hours straight and it just disconnects that's not very professional read more

Lowes and I are done doing business. If a item is not in stock, do yourself a favor and order it somewhere else. They give delivery dates that are not realistic. You cannot track the items with their app. and customer service keeps you on hold forever and when they finally talk to you, you don't get a answer to your delivery issue. read more

would have used less stars if allowed, do not purchase countertops from this company they do not back up their products and the installer (Marvic) sucks. The sales men might as well work at a used car lot, you bought it now take a hike, while i am on the subject thier flooring department sucks also by not giving proper attention to warranty issues (will give you a claim number and see you in 6 months with a half ass answer as true for the countertop department. Sorry the lumber yards and hardware stores have been pushed aside. do yourself a favor STAY AWAY. Never again STEVE D read more

I ordered a simple toilet Oatey Wax Ring kit and set of plastic Shims for $13 online at 10 am for an in-person, locker pickup. Note that the day before, while buying a toilet seat- I went to the wax-ring section of the store and couldn't find anything other than the expensive, unnecessary $20 rubber toilet rings...despite the app indicating they had a variety of Oatey wax ring kits, in stock. Anyways, I also needed a piece of $28 trim base molding, so I headed to the store for the pickup well before 11am (which is the 2023 target time to beat for the Newton/Augusta daily rush). Granted- the order said it would take up to 3 hours to assemble. I get to the store and discover that Pro Center wasn't doing checkout yet during the workweek and that the checkout area is now 100% self-checkout with their brand new, gen3 self-checkout systems. The small, 2 item online order still isn't ready...AND there aren't any customers, BUT PLENTY of drone employees standing around and complaining about schedules to the other drones. I patiently wait for 10 minutes in the truck after checking myself out with their new self-checkout system, and the order still isn't ready...then I check the Lowe's app status again. The Lowe's app says that 'due to high volume ordering, the order may take up to 3 hours to assemble'. I just went ahead and canceled the online order after seeing how many drones were standing around and how complicated my $13 simple order must have been for their drones to assemble and manually transfer over to the locker pickup system. This location is pretty terrible and has always sucked...when I was maybe 22 years old about 20 years ago before all the technology 'improvement' and labor leaning, I witnessed one of the employees giving my father-in-law a hard time over the advertised price on a Lincoln Electric welder...old overweight guy with really awful beard just walked away and disappeared from tool-world. The scenario I dealt with is a modern example of what my father in law went through. Also, 10 years ago, I bought a Samsung Microwave for in-store delivery- after waiting a month and despite having a status saying they had it delivered to the store for pickup, they pretended it was never delivered- I canceled the order and bought one somewhere else. This specific store location is pretty pathetic and will never get better. Typical Newton/Augusta drone workers and drone managers. read more

My son and I ordered a stove at the end of January. So far he is still waiting for his stove. After five times of promising delivery and countless complains to Lowes, including the appliance manager A promised deliver date, no delivery, no communication, always with excuses, lies after lies. This is a perfect example of customer negligence. Somewhere in the chain of an ordered product the communication gets lost within Lowes and the poor customer. We have taken off work for expected deliveries, promised by Lowes managers for expected deliveries. Yet I'm still sitting here writing this review without a stove delivered. We have been told it's at the warehouse, at the store, and on the truck. Shame shame Lowes for lettings such an order matriculate into garbage. If I was a Lowes manager or some higher HR folk reading this I would fire a few folks and make sure replacements would be more than willing in keeping the good name of Lowes at a much higher esteem. Because right now it's lower then whale droppings and that's on the bottom of the ocean. read more

wonderful experience! I'm building a memorial garden for my mom that passed last year , Artur from the garden center was kind , courteous and did an outstanding job helping me pick the perfect plants !! I usually don't write reviews but was so happy with the help and knowledge Artur had in gardening ! thank you ! Pam read more

I typically like Lowes over Home Depot. However, Hampton Township Lowe's is going down hill in quality of employees and respect (or lack of) for the customer. I've been doing several improvements around the house lately. Each time I've gone to the store, there are employees blocking the isle, rude employees at that. I had to get flooring yesterday and this big girl gave me a dirty look when I WAS IN HER WAY, as she wanted to close the isle? WHAT? I'm here to make Lowes money, you are stocking shelves! Maybe, management needs to remind these people who pay the bills! The majority of the staff is OKAY. Some better than others. The floor staff is garbage though. Lady in flooring should go away! Oh, and worse, the employee and the vendor chatting away instead of loading the shelves! Another fine example of ghetto town professionalism I've come to expect of Newton NJ. read more

I have never in all my years had a great experience as I did today at the Newton Lowe's store #1976. Sales floor supervisor Kaleem was extremely knowledgeable, professional and helpful. Kaleem went above and beyond today helping locate my cabinets from start to finish he was very professional even helped load my cabinets. Thankyou Kaleem for making my shopping experience at Lowe's an easy one today!!! I Highly recommend you seeing Kaleem on your next trip to Lowe's!!! 5 stars all the way!!! read more

I think this Lowe's is the worst customer service Lowe's I've ever been to. I went to the lumber check out counter to ask for assistance. There were four associates and the cashier had her back turned to me. After standing there awhile she finally turns around and says something strange. I ask for assistance in hardware. Needless to say no one came, so I had to cut a piece of cable myself. Then there was no registers open except for self checkout, so I proceeded to check myself out with an item with no barcode(cable). So I selected the assistance option. Two associates with a lot of pins on their vest helped a lady next to me and walked off as the light at my register was flashing. The young man who was overseeing the self checkout came over and told me he would check me out, but he had a line. Another register opened up, so I checked out with her. I noticed a couple of employees behind the desk not doing anything. Seems like there are plenty of employees, but they don't seem to care much about assisting customers. The outdoor garden display was beautiful though. read more

I paid a significant amount of money to Lowes to have my kitchen cabinets/appliances redone. The installation of the cabinet cover on our trash compactor was not done correctly and totally disconnected. Lowes would not send anyone out to fix the issue because they only warranty their work for a year. The work was 20 months ago. Very disappointing as it is a small job and difficult to get anyone to the house to handle. Would not recommend. read more

The bathroom at this Lowes is 5-star quality. Seriously. The tile work and lighting are quite soothing, and rarely does a person get to make a statement like this about a public restroom! If you're in need of a great place to relieve yourself, be it #1 or #2, choose Lowes of Hampton. As for the store itself, its products, personnel, etc., I find it to be nicer than the nearby Home Depot, but it carries far less products, and you'll be hard pressed to find employees who can assist with questions. Go here for higher grade hardware, but go to Home Depot if you need more variety or actual assistance. read more

I usually find Lowe's employees friendly and helpful. I have never met anyone rude or disrespectful. I have bought building supplies, lighting, paint, and many appliances. They respect Veterans as opposed to Home Depot and they have better quality appliances. read more

Shopped many times at various LOWES locations. This is one of the best. Knowledgeable, friendly and professional staff. Butler and North Bergen should close as they are the worse I have visited. Never used LOWES services previously but recently purchased windows and had LOWES install at my home in Vernon. Good experience overall but outstanding experience with the installation. Mike did a great job, spotless, accomodating and clearly knows his trade. KUDOS! read more

Worst place ever! No communication... Numerous phone calls with no straight answer, Worst experience and customer service ever and arrogant answer from Ed Taking the business to Hone depot up the street read more

I was in there the other day and had my truck damaged. I called them and asked if they would check the security cameras for me. It turns out the security cameras are to protect Lowes from customers and not to protect customers. As for me I will be using my local lumber yards. read more

THIS Lowe's location is pretty good.The staff is helpful and the departments are laid out in an orderly fashion.We have used the home istallation service to put in our front door and we're happy with the result. read more

The delivery company they use is HORRIBLE. Gave me a delivery time and then changed it to MUCH MUCH Later. When I rescheduled told I needed AM and they gave me afternoon. Then refused to install a product I bought. when they finally did get here If they have certain guidlines the store should tell you that so you can shop where they are helpful. Will no longer shop at this store for this reason. I was so pleased at the price I paid for an appliance and the store is always clean. I am so upset that this company did me in... NO MORE LOWES. I will shop at one of the other local stores. read more

This Lowe's is amazing. The kitchen designs they do for people are really awesome as well. Definitely see the department for kitchen and bath projects if you are thinking about doing either, they will make your dream come to life. read more

If I could give 0 stars I would for the service I received in attempting to have a dishwasher delivered. I ordered a dishwasher at the store over a month ago. It was scheduled to be delivered December 10. I received a phone call on December 9 stating it would be delivered on the tenth between 3pm and 7pm with a phone call one half hour before delivery arrival. (So far, so good.) On December 10 at approximately 6:30pm I called to see if they would be here by 7. They stated they changed the time to between 5pm and 9pm. Notice it was already past 5pm and no one had called me to let me know they changed the times. (Going downhill fast). At approximately 7:30 I received a call from a person who said he was an expediter stating the delivery driver called and said he wouldn't be able to make his last 4 deliveries and we were rescheduled for the next day. He apologized but couldn't or wouldn't say why the driver couldn't make the deliveries. I informed him I needed the dishwasher as early as possible because I had a plumber and electrician scheduled for the morning to do the install. The expediter said he would send an email to the shipper to have it delivered first thing in the morning (by 9am). (I'm not happy, but OK.) At 7am I received a recorded call from the shipper stating they would be delivering today with a phone call a half hour before arriving. At 8am my wife called Lowes to find out approx what time they would be arriving, explaining that the plumber and electrician would be here first thing. Lowes proceeded to tell her we were scheduled to be the last delivery of the day and there was no more they could do for us. Now I am stuck paying the installers for the time they will be here with no dishwasher to install. (Now I'm really teed off!) We told Lowes cancel our order, (using some harsher words); we will be going there later today to get a refund. I will never use Lowes for anything in the future due to the runaround they gave us. read more

So lets vent about the Hampton location and their "Veterans Discount". I went to their store today to purchase paint for the house. Employee was very nice in that department. Went to check out with an employee because we wanted to use my husbands Veterans card to get the 10% discount. She explained that lowes has had such a HUGE amount of fraud with these discounts that they now require you to sign up once a year. I told her I wasn't sure we had done that as we don't shop often. My husband is 72, and has Parkinsons and Dementia so it is hard to get him out of the house. We have the county Veteran card that we had used before but I know they always required he be there too. So as we stand there she hands me this packet and tells me to go home and get an account, send them the required information and then we will be signed up (it has to be done by April first). No problem although I did say to her do I need a smart phone because I don't have it. She said no. I said can I still get the 10% today and she said yes. Then she tried our phone number in the computer and it didn't come up. So now she says she cant give me the discount. I told her I wouldn't buy the paint. She said well you go home and fill everything out and come back with the receipt from today and we will give you the credit. We don't live close to the store- its Sussex county-nothing is close. So for me to drive all the way home, return another day, and make that trip all over again I would have eaten the $5-6 discount. I was soo angry that I told her to take the paint back. So now they have about $60 of wasted special blend paint, and one less customer. I would have gone home and tried to apply for their Veterans discount card, but I don't see also why the County issued card isn't any good. If they had just said we'll give you the discount today but please come in with it the next time there would have been no problem. I made two phone calls on the way home to tell two friends who have Veterans in their families, how my husband and I were treated and both were appalled. No, angry is a better word. So wasted product for Lowes, and most likely three less families shopping there. read more

I ordered a pair of barn doors. The sales associate was super helpful and I spent quite some time with him ordering them. I had to wait over two weeks for them to arrive at the store although I was told a week. They were basic doors. However when I went to pick them up after borrowing a friend's truck I was extremely disappointed and left angry never wanting to deal with this Lowe's again. The doors were brought up front with no protective packaging. They were scratched, dinged and had blue marks on them from the cart and the corners appeared as if they were dropped. When I complained to customer service I was given such an attitude and told that is how they always arrive and was treated as if I didn't know what I should be expecting. I went to the back to find the sales person who was excellent. He came up front to take a look and agreed they were not acceptable. Customer service even berated him right in front of me refusing to get the manager. While the salesperson called the manager himself, I told the customer service rep that her behavior was anything but customer service! The manager, adding to my frustration, had the same attitude and poor customer service, tried to convince me that there was no protective packaging, the broken corners were the bottom of the doors and would not show and I should paint the doors so the dings and scratches wouldn't show. These doors were over $1000. Needless to say I demanded a refund and left angry. I ended up ordering my doors online from Wayfair which were delivered in protective packaging and in good condition. read more

I've tried to give this store several chances, especially as they're closer to me than Home Depot and I just can't come here anymore. Most times I know what I want and can find it on my own, however, the times I've needed help it's just not there. Once I needed help in electrical, there was nobody around but there was somebody sitting at a desk nearby (windows I think, not sure) when I asked him for help, without even looking up he growled "not my department ". Another time I needed help in plumbing. After searching around for somebody to help, I found an employee walking through. I asked if she could get somebody to help, she said she would but 10 minutes later I still hadn't seen a single other employee so I left and went to Home Depot. Today I came to see about a whole home generator, a major purchase. They seemed to be having a team meeting of employees at the main entrance when i came in. I browsed around, then went to the generator aisle where the sign said "ask store associate for help" but there were NONE to be found. I walked through 10 aisles without seeing ONE. I then made it to the front of the store where the employee meeting was still going on. Here's a suggestion, have your meetings on your own time instead of abandoning your customers on ours! I'm headed to Home Depot, never to come here again. read more

Hello, on this past Saturday morning I went to the Lowes located on 39 Hampton House Rd, Newton, NJ 07860. I had at least 9 pipe bursts in my summer home I was opening in Sparta. I had a really hard time fitting one of the pipes and need help (a lot.) It took me three days to fix this. Dennis from the plumbing section of your store, helped me understand that it was going to be a severe challenge fixing, because he could tell it was mechanical piping not copper plumbing pipe. He helped me out immensely and helped me size the pipe I brought in because I didn't have the tool, and helped me buy the right fittings, files, cutter and compression fittings to ensure I could get the job done over the weekend. If he hadn't been there I would have had to waiting until Tuesday to go to a HVAC store to get the right piping. He was immensely helpful patient, and asking intelligent questions to understand what I was working with and explained and show to me in detail what we needed to do to get it fixed. Without his knowledge and over the top help I would have had to call a plumber. read more

Poor customer service. They did not have a particular dishwaster in stock. It was located in North Bergen. The website advertises stress free shopping. John Drago refused to transfer the dishwasher to Hampton. read more

In the process of a kitchen remodel with the Lowes of Hampton NJ. Has been the worst experience ever. Customer service is not one of there top priorities even when you spend over $10,000. Last time I will ever use Lowes for any other home projects in the future. read more