I recently needed a few items and stopped in. The veteran employees are an excellent addition and so helpful! read more

I want to give a big thank-you to Mike and the two other employees (one from the Pro dept. & a newer associate) who went above and beyond helping me find the correct fitting for my lamp. Mike spent a great deal of time with me, patiently walking through different options and ideas to make sure we explored every possibility. Even though we weren't able to find the exact part I needed that day, I truly appreciated the effort, teamwork, and excellent customer service from everyone who helped. Their dedication made a big impression, and I'll definitely be returning to Lowe's for all my future home project supplies. read more

Stay away from the Mill Works Department at Lowe's New Hudson, if at all possible. After 17 months of battling for the installation of French Doors, I finally got my money back. In between that time, they ordered a door that did not fit to the measurements they took; ordered a door in which one of the doors did not open; installed a door that warped and leaked within 2 months; and finally, ordered a door that opened the wrong way. Throughout the entire process I was portrayed as being at fault for ordering the wrong size door from the start. That said, the measurements were taken by Lowe's Installation representatives and never provided to me. After holding my money for 18 months, I had to prove exactly what I had paid them and they still argued with the amount. There is a lot more to this story and I will be happy to share with anyone. read more

Stay away from this Lowe's location. Worst store I've ever been to. Customer service is horrible. They would not change / match a price that was on their own Lowe's website. The management at this store are dimwits. read more

If it's a business that doesn't have anything to do with food, then usually people come to yelp to complain. So here I am doing the opposite and giving praise where it's due. I've been to many big box stores and the culture and customer service at this Lowe's in this specific point in time is amazing. Stocked up on a wide selection of items in every department and good amount of discounts that leave me feeling I saved some cash. The paint kiosk feature at this location is amazing, minimizes room for error on the customers end, straight to the point and efficient. I'll be going out of my way to come to this exact location. Shout out thanks to Wendy for being such a helpful and kind associate to interact with! Thank you! read more

Lowe's Home Improvement - Paint Kiosk! Efficient!!!! - Hardware Stores Near Me - New Hudson, Michigan

We were helped by a kind gentleman in the door department named Bob. He was very thorough and helped us decide on an easier way to install a door in our apartment with a pre hung option instead of just buying a slab. We will be returning! read more

The return man, all I know is he had a tag saying Veteran. Super nice explained what wan needed for the return and was able to help me...and was patient read more

We were in and out of this Lowe's pretty quickly. We found what we needed, but we didn't see anyone that could help us so we had to do the heavy lifting ourselves. They are pet friendly at this Lowes so we were pretty excited we could bring our dog the next time we visit! read more

Lowe's Home Improvement - It's pet friendly at Lowe's - Hardware Stores Near Me - New Hudson, Michigan

We've been going here for the past 4 years and absolutely love it. Great customer service, always willing to help. I've gone in without my husband a few times and had a "lost face" on, and the associate recognized that look and helped me out with exactly what I needed. They're always so kind to our dog too! read more

I was replacing an outdated ceiling fan with a new one and needed to return a part that I didn't end up using and depending on how my conversation went with an employee, purchase a different part. The return was easy and the woman helping me was nice. They spray down the counter after each customer! After my return, I found someone in the fan department. I wasn't sure if the existing adjustable bar hanger that holds the electrical box needed to be replaced. Long story short, the employee that helped me seemed knowledgeable and helpful. I ended up buying a new part to finish my ceiling fan install. read more

We have unfortunately found ourselves at Lowes again. We had a coupon. As per ushe there was no one to be found on the floor. We spotted one guy working, and Randy was extremely helpful in plumbing. The rest of the employees we spotted gathered near the exit chatting amongst themselves. read more

Lowe's Home Improvement - Hardware Stores Near Me - New Hudson, Michigan

paid for a bag of fertilize for pickup. order just sat 'in progres'. called to checked and was just told 'we don't have it'. No sorry, no expla on why the let me order it. Complete waste of time. read more

Horrible! They made water leak. Customer service says they are too busy to take care of customers! Store manager never apologize. Never go back! read more

This is the cleanest most organized Lowe's of any DIY store I've ever been in. The staff was really helpful helping me find what I needed. I was in and out in no time. read more

This is a story of service recovery. We have a Bruce prefinished floor in kitchen and foyer put in 11yrs ago by Lowe's. They did a good, if not perfect, job then. Went back to said Lowe's, to order and have installed, a matching floor in our dining and living rooms. Contract signed 12/16/19. Special order- take a while. OK. Lowe's has contracts with an outside co for install now. Flooring was delivered on 2/1/20. Install was scheduled for 2/3/20. Installation Services called us as well as the installer on did 2/2/20 to confirm install on 2/3/20. On 2/3/20 the installer called to say he locked his keys in his girlfriend's car and he couldn't arrive until 2/4/20. We called Lowe's and install services. They were at least able to get another crew out same day. Huge! We both took days off for this. The best part is that the 2 guys that did the install were outstanding! Elton and Markel did a great job and saved the day.. I would give Elton and Markel a "5". Install services a 3-4 for at least responding appropriately. They still overcharged us to install vents we bought/ finished. Lowe's gets a 1 at this point. read more

Went in to buy salt for the water softener. They had a pallet full but as usual a back bag had a hole in the corner and was leaking salt. Seems to be a common problem at this Lowes. read more

Have bought a lot of items over the past couple of years as we are building a house. Tried to return two tile samples three days past the 90 day return policy. No exception. I'd have been more than happy with a store credit vs a refund but wouldn't budge on the policy. read more

Bought storm door from Lowe's. The installation company (Scott Tschirret installers) came out to install. They needed to open door and come in for install but refused to wear mask. He Got indignant and left. Very dissatisfied with Lowe's contractor. read more

First time here, just moved to MI. My boyfriend and I were looking for a specific tool box and we asked one of the workers at the cashiers he points us to "somewhere on that side of the store" we look can't find it, we ask another cashier on the other side of the store and she does exactly what he did "they should be under tools by those cash registers" though we said we already looked. So we just ended up checking out and buying what we had and the first cashier said "oh didn't find what you were looking for?" We replied with "no we didn't we'll go to Home Depot." FYI it was dead in there. Only reason I rated a two star was because it was clean in there. read more

I've been shopping here since moving to the area 4 years ago. Have had more bad experiences than good, so I'm putting my foot down and making the shift to Home Depot. My one star applies not only to this location, but to Lowes corporate customer care as well. I will never shop at Lowes again. read more

Lowe's seems to have what I'm looking for, more often than not. It's the "looking for" part that costs a couple of stars, though. I'm not sure who planned the layout of this particular store, but it makes very little sense to me. For instance, why would blue Loctite, used on screws, be eight aisles away in the middle of the paint department, instead of next to the screws? The people in different departments always offer to help, and actually are quite helpful when you engage them. I'll never forget the guy who shamed me in to fixing my leaky outdoor faucet when I came in looking for a cap to "winterize" it (read: prevent a massive icicle from forming on the side of my house... again...). I'd be lying if I said he wasn't right. More often than not, they have everything I've come for, which is pretty nice. They've never given me a hard time about returning things, and with the Lowe's credit card, you get 5% back on everything. Since their prices are as good or better than many places (e.g. bottled water, fertilizer, salt for water softeners, some cleaning products), I've found that shifting some purchases over to Lowe's is a nice way to maximize savings. read more

It's exactly what you would expect it to be. Nothing too miraculous about this particular Lowes. We have had a front door and carpet installed by them. Both projects were done in a very timely and professional manner, no complaints. We have also purchased several appliances and other household necessities here with no complaints. All the employees here are nice and seem to know their stuff. I would recommend them if you need certain projects done however, I didn't have them put in my bathroom sink because installation costs WAY too much (more than the sink itself). Also, they are a bit pricey on garage doors and openers, Beckway down the road has better deals. read more

Bought a Master Forge grill a couple of years ago from Lowe's. The entire grill pan has rusted out and the grill is no longer useable. The local store will do nothing to support the sales/service of this grill outside of a 90 day return policy. After researching this grill online, it is clear that this is a recurring problem with Master Forge grills. Master Forge was a private label line manufactured specifically for Lowe's but they refuse to do anything about the defective manufacturing of their products. My new grill purchase will come from Home Depot, Lowe's has lost a customer for life. read more

What is the point of trying to get people to sign up for Lowe's rewards when they don't even work with you to streamline your experience? I have my paint order history under mylowes yet I can not call in an order for another gallon of the exact same color so it's ready for pickup - not even if I offer to pay for it over the phone!?! What a waste of time that I just don't have! Here's a suggestion on how to grow your revenue: Take a lesson from grocery stores and start implementing convenient ways to work with associates. Families with small children aren't going to come in and wait around for hours for someone to help them (especially with smaller staffs these days). Also, when someone leaves their number with a department along with specific information that was review for a good amount of time and are told someone will call you back - pssst. Call Them Back!!!! So much room for improvement at these types of stores!!! read more

Conveniently located for me, pretty good return policy. One draw back is they close at 9PM, which is an hour earlier than Home Depot which is a 10 min expressway ride towards Novi. read more

I went in here a few days ago and was helped by a woman by the name of Shannon Simon. She was pretty knowledgeable about her work, Then she started saying and complaining about some ex friend of hers who keeps following her. she was telling me about a personal matter that involved a ppo. I do not care about someone else's business. I told her I wanted to speak to her manager and she said you are looking at her I am the store manager. I called back the next day and spoke to the actual store manager and the manager said "Well Ms. Simon has had some issues with people stalking and harassing her. She was just letting you know about this." I called corporate lowe's I spoke with the regional director he said he would be getting to the bottom of this. After speaking with the store manager and the employee. I am not sure what has happened to her. They sent me a gift card I am not disclosing the amount that was on it. Shannon Simon you NEED TO LOSE YOUR JOB!! read more