We purchase a lot of our home and business supplies at this neighborhood Lowe's and have been shopping here since they opened in 2008. The employees are truly the best part, friendly, knowledgeable, and they often remember me when I come in. Pricing is competitive, the store is well run, and the garden center is fantastic. It's a place we genuinely enjoy doing business with. read more

I would give 0 stars if this was an option. I bought a refrigerator that was on the floor as a display and the refrigerator does not cool the refrigerator of the freezer. I've requested a refund or store credit and have been more than willing to purchase another refrigerator from this store, but they are unwilling to offer this as an option. They've told me they would issue a refund if the manufacturer would provide an RA number, which the manufacturer says they do not do. Lowe's offered to add on a protection plan to resolve my issue, which I agreed to, so they refunded the initial charge, then charged it back with the protection plan. Since adding the protection plan, they have told me they are unable to repair the refrigerator, and the manufacturer needs to make the repair. The manufacturer has sent out a technician who is unable to make a repair and I am stuck in limbo. This Lowe's has been unwilling to offer a refund or solution of any kind to a refrigerator they sold. This is the worst purchasing and customer service experience of my entire life. I would never make a significant purchase with this store. read more

I truly like going to Lowe's! First I love their app - it directs me to the items I need in the store. If not, I can always ask a Lowe's rep as they are always willing to help out! It doesn't matter which Lowe's I shop at I always receive the best service! read more

The quality of help here cycles from great to horrible. Right now it is on the way down from pretty bad. I have purchased WELL over a hundred thousand dollars of items here over the last 20 years and I am almost sick of this place. I was getting a military discount and a Lowes Pros discount. Now I pretty much get just points that I have no idea what they are good for. There are TWO employees who treat me like a valued client. The rest are pretty much worthless. I placed my glasses on the counter at customer service and then got into an argument with a clerk who refused to get a manager for me. She called a couple of men over to assist her in yelling at me. I left and realized I did not have my glasses. Went right back in to get them and she said I did not leave them there. I managed to get a manager who asked the clerk if I left my glasses there. She smirked at me and said I did NOT leave them. And the manager turned to me and said, "I guess you didn't leave them here." That was $500 premium frames I expected to wear for years." I purchased $2600 worth of items back in April. The clerk told me to get more tile than I needed just to be sure because they were planning to stop carrying the style I was buying. I bought about 30 more tiles than I needed, including some in an open box. When I tried to return them, I was told that they do not take open boxes back or individual tiles, and besides, they said, "It has been about five days past the time you can return them." Seriously? There was no mention of that when I was buying the extra tiles. I purchased the wrong $95 bucket of screws. Tried to return them a week later and was told they could not find any record of where I had purchased them. I paid cash and lost the receipt. They said they do not take returns without a receipt anymore. I bought paint mixed to a specific color. When I returned, the two gal. of paint were sitting on the counter and no one was there. So I took them, paid for them, and went out and placed them in the back floor of my truck with about a thousand dollars worth of DeWalt cordless tools. When I arrived at my home about 20 miles away, I found the entire back seat are of my truck was covered in paint. The clerk had not sealed one of the cans. I went back and asked why and he said, "I thought maybe you might want to look at the paint before you purchases it." It is customary to mark a dash of the paint on the top of the lid for that, but management gave me 20% off on my next purchase. I usually get 15% anyway, so I saved about $80 for getting my back seat ruined. Oh, and now my DeWalt tools are clearly mine and not liable to get mixed up with someone else's. I went back to Home Depot yesterday and just felt sad that I was not going to be using my Lowes store anymore. They worked pretty hard several years ago to get my business. read more

I was able to go in there and find the item I needed. The price was right much better than Westlake Ace Hardware for sure.

This is a decent Lowes. I mainly come to look at their plants (which they are unfortunately super skilled at killing. This location has a better selection than others close by. The last time I went in I specifically had a few projects in mind. One of the workers went out of his way to walk me around the store to find the supplies which I immensely appreciated and definitely was not expected. I do love that they offer masks at the front doors to patrons (even though the pile is usually empty) They definitely used to have better discounts on their plants that were going out of season or in the dying process and I wish they would give people a chance to save a plant instead of letting them die completely. read more

Lowe's Home Improvement - Garden area - Hardware Stores Near Me - Edmond, Oklahoma

Deborah at Lowe's on Kelly was great today. Provided friendly service and was pleasant. had a great time in the sun

So my washing machine went out and I called Lowe's to see if they had the model I was looking at. First time I called, I was put on hold several times. No one in appliances could be found. I talked to someone up front, and asked if someone in appliance could call me back. After a few hours and no call, I called the store and immediately after being answered by an employee, I got hung up on. Thinking it was a mistake, I called back and was again hung up on. I guess Lowe's doesn't care about selling appliances anymore. I've spent a lot of money at this Lowe's, and can't believe they don't have staff that care about the stores reputation. read more

I bought a whirlpool washer and dryer less than a year ago. Payed over 2,000 and It's still under warranty. I even bought the extended warranty!! Agator broke right off Door won't lock! Worse purchase ever!!! I have purchased appliances and other things for over 45 years from Lowe's! They have always been so good until now!!! I'm contacting my attorney!!! Worst store ever Customer service is awful!!! I will never purchase anything from Lowe's again. Nor will my family! I'm trying to detour my friends to shop else where, Lowes is such a disappointment! I will see court! I'm turning into the better business bureau today! Marsha Johnson 580-456-2305 read more

To the Scumbag in Orangeburg SC who hacked my account on the Lowe's Home Improvement website and purchased a hot water heater and installation package totaling $559.59 on my credit card: I hope your water heater develops a leak and does at least $559.59 worth of damage to your property AND I hope you get caught! To Lowe's Home Improvement : Your website has been hacked. Your multi-factor authorization obviously doesn't work. This isn't the first data breach you've allowed to happen. And, your customer service department is not knowledgeable nor helpful about how to resolve the situation - making litigation a likely unavoidable source of remedy. Please close my account - I won't be needing it ever again. read more

For materials Lowe's is great but I continue having a terrible experience hiring them for installation of flooring. The young person helping me either does not know what she is doing or does not care. She keeps making up stories just so she can hang up the phone. I talked to a manager and she acted bewildered, like it could not be true. There is no accountability once Lowe's has your money for the contracted work and I am stuck coordinating all the scheduling between Lowe's and the contractor. I have had to request cancellation of the project before I could get anyone's attention. Lowe's and their contractor closed out my work even though it was not complete. I'm now back on the phone having to request a partial refund to get anyone's attention. Save your time and frustrations and go to a reputable flooring company. It is the same amount of money and much less hassle. read more

Excellent service! STEVO was very helpful and did wonderful helping us purchase a washer and dryer!

I recently bought 3 patio sun screens from the "close out" table. When I attempted to install them I discovered all 3 screens were actually broken and would not retract up or down. The tension rod on all 3 screens were actually broken before we removed them from the box. Lowe's shouldn't sell broken and unusable merchandise as close out items without disclosing the fact first. I don't recommend buying any of their close out items because there's no guarantee that the item won't be a complete piece of unusable rubbish. read more

I bought a really nice dishwasher that was a special order. In the era of Covid it took months to come in, that isn't Lowes fault. I finally received my order approximately 1 month ago. Two days ago one of the wash wands fell off. I went to Lowes wash wand in hand to get them to schedule them to come to my house to fix my dishwasher.CRICKETS After speaking to four different levels of polite apologetic staff I left understanding this was my problem and I needed to contact GE. They do have a method to have things repaired but I hadn't purchased an extended warranty. Lowes only takes responsibility for 48 hours unless you pay for an extended warranty. Really? read more

The staff is always helpful when I come here!! Special thanks to Justin for helping me find the right drywall bolts and anchors for our project today,and Peter (I think that was his name!) for helping me track down a power tool that wasn't in its regular spot! read more

I'm a fan of this place for sure. I find myself taking time to head up there and just walk around to just get an idea of my next home project. I've had Lowes build a fence in my backyard, replace my air conditioner, and my front window. They have rental machines as well where I rented out an insulation blower for my attic where I picked up the machine and insulation and blew the insulation myself with the help of a friend. Between Lowes and their competitors, I'll go to Lowes anytime over the others because this store is rather clean, employees are super helpful, and available. read more

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Lowe's has a one year warranty on their trees and shrubs. That means I come here before I go anywhere else. Most of the staff is friendly, if they are not just be direct and the few who are not will figure out that they cannot be lazy with you. I spend too much money here. read more

We have been very loyal to this Lows location over the last three years and never had an issue,until now. We purchased a Frigidaire convection cooktop and after 6 weeks it has completely failed and will noy work. We paid Lows for the product,installation and extended warranty. When we contacted Lows we were directed to Frigidaire to deal with them since it is outside the 48 hours that Lows stands behind the products they sell. Well dealing with Frigidaire is absolutely frustrating and borderline unproductive. They have informed us that we will be with out a stove for a minimum of 11 days before they can get someone out to even look at it. Not ideal! We just went to Lows to see if they can help with any of this (since we are Lows customer) and were basically told there is nothing they can do to expedite a service call since all of their installations are done through a third party. There was no offering of taking down our names and numbers to see if they can work with the third party to get someone out quicker. It was you can get a small refund or a return. So we left with zero resolution, zero feeling that we matter as their customer and a very solid opinion that you should never buy appliances and installation through Lows.....PERIOD!!!! Lows take care of your customers then have your vendors thake care of you. This is how it should work without exception. read more

This location is my go to, it's mostly clean, mostly always stocked, and they usually don't kill their plants for a few weeks so we can come early and get decent stock. We also lucked out in the dent and ding section more than once. read more

Visited the Lowe's on 2401 North Kelly Ave in Edmond, Ok. We are expanding our farm and have been searching for items as well as getting input from the professionals. We came to this Lowe's and hit the jackpot. The staff here starting with Mgr Michael Bone was top notch and even educated us on different types of lumber and supplies. We were also helped by other associates Andrew, Caleb and Daniel. Needless to say we were pleased with the service and will make this our store for all of our home and farm needs. Prices are great and staff is never to busy to assist or find you the right person. We have visited several times in the last 8 days and spent hours there making several purchases with have nothing but great service. THANK YOU! read more

Anytime I've come here I have gotten the exact help I've needed. Today may be one of the last days I stop in before our move. Tye helped me to color match wall paint for the house we are renting. He has gone above and beyond to get it right. We were also helped by another gentleman this week who did the same, went above and beyond. Nothing but rave reviews and kudos for the employees here! Courteous, kind, professional and just plain excellent is how I would describe the staff at this location. Thank you to all the employees for loving what you do and being diligent about caring for your customers! We will miss you all! read more

This Lowe's is amazing and quite literally saved my life. When we moved into a new house the movers completely broke our refrigerator where it was unusable. I take a medication that has to be refrigerated. We ordered a new one but it wasn't going to be available to be delivered for weeks. The team at Lowe's went above and beyond, sending a crew over immediately with a loaner fridge until ours arrived. Both crews that delivered the loaner and the actual refrigerator were kind, professional, and did a perfect job with installation. We are never shopping anywhere else for household supplies! read more

Why is this lowes so nice? From the employees to their selection? Not to mention this location is by far the cleanest I've ever been to! Their plant and garden selection had the widest biggest selection I've seen in all locations throughout the city! I did In store pickup and my order was fulfilled correctly and on time unlike the Memorial location. The girl checking me out was super personable and kind. If this location wasn't such a haul for me I'd be loyal to this store! read more

Thank you Lowes for being a great place to buy all of our home improvement items AS WELL AS keeping your employees safe by wearing face masks and asking people to distance themselves. Also, we asked a few of the staff for help locating items and everyone as usual were very kind, helpful and professional. You have our loyalty for sure! read more

This is my favorite Lowe's and I'm lucky to live so close to this location. The store is always nice and clean, and the service is fantastic! I came to buy black mulch today and wasn't there for more than 10 minutes and felt really welcomed because every single one of their workers in the outdoors/garden section said hi and offered assistance. One worker even helped carry the bag of mulch down from the giant stock pile into my cart. Now that is exceptional service right there! He just walked by and saw me struggling and jumped right in to help. I will be back to this Lowe's. read more

Listen, it took a whole 5 minutes for someone to help me at the hardware desk. on a friday. friday does not = home improvement party. your call. read more

Shocked to see how many people do not wear masks in this Lowe's-Covell / Kelly.While standing in the line a lady was coughing and had no mask on. I will not be shopping there anymore. So all of those shoppers that are mask wearers, you may want to avoid this store! read more

I live about a mile from this Lowes so I'd likely go here often whether it was good or not for basic home essentials. However, I keep going for hardware, light bulbs, etc. because it is a particularly good Lowe's. I find that Lowes, like different Home Depot locations can be hit or miss when it comes to quality. This one is most definitely a hit. The prices here are particularly good -- and so much better than other local options. In addition, the staff at this Lowes are particularly helpful and knowledgeable -- something you don't get at every Lowes location in my experience. They are bright and helpful. The store is kept clean, is not overcrowded, and items are easy to find. Occasionally they have a day when kids come in and make things -- you see a whole row of little toddlers banging away. It is actually quite cute, if not deafeningly loud, but cute. Their prices on light bulbs are particularly good. I'm not sure why, but they are much lower here than anywhere else I can find them. This is a particularly good Lowes location. As an update to this review, I want to add that the people who work at this Lowe's location are particularly helpful and have great attitudes. I recently had to buy many heavy items, and guys there helped without skipping a beat. The cashier who checked me out said "thank you for your business" -- and I sensed that he really meant it. This is a truly outstanding Lowe's! read more

I've now had several really bad experiences at this particular Lowes. The employees seem to be at a complete loss when it comes to being able to provide answers or assist with issues on DYI home improvements or projects. Today I took some simple 3/4 inch PVC collars to a check out line. Although most of these PVC pieces were marked with a SKU # a couple were not. The kid at the register handed me their pricing catalog and said I may need to help him locate the PVC items within. Those items were not in the catalog. Then, rather than call for a price check, he suggested I get out of line and go photograph the SKU number and bring it back to him. I refused and insisted he get some assistance. Another employee came over and looked up the SKU without trying to inconvenience the customer and suggesting that the customer do their job. TRAIN YOUR EMPLOYEES !!!!!!!!!!!!! read more

This Lowes is the best one in Edmond/OKC. It's super clean, the staff is friendly and helpful. You cannot beat their deals and money back guarantee on plants if they die! Overall this Lowes is consistently great! read more

I cannot say enough good things about Jenny. She helped us and has gone above and beyond when our refrigerator quit. I will go out of my way to shop at this Lowe's. They will back their products and help when the manufacturer won't help you. If you need a major appliance, you can shop at this Lowe's and have confidence they will go over and above expectations when it comes to customer service! Thank you, Jenny!!! read more

Online it only tells you delivery of our washer and dryer between 8am and 8pm. Yesterday my wife calls to ask if she can at least know morning or afternoon. The lady on the phone from the 2nd street store was rude and would not help look up the order status. Today I called an OKC Lowe's, and a helpful gentleman was able to inform me it was being delivered from the Kelly and Covell location. I call that location, and get put on hold for over 5 minutes without even having been asked if I mind holding. After the long hold I still don't know... a) when the delivery might arrive, b) if our merchandise is verified on a truck scheduled for delivery, or c) why we haven't been contacted with an ETA in the day of delivery. At the time of writing this, the associate named Garrett ( who was helpful) had earlier told me he would have a manager call me back per my request. Garrett calls me back. I ask why the manager did not call me, he would only say manager put it back on him. So Garrett was helpful, but the expectation was set that a manager would call me, and that did not get followed thru. Not a big deal in itself, but added to the poor communication and customer service up to this point, it rubbed me the wrong way. It is now 3:53 pm and we are told delivery will be from 4-6. Still no explanation as to why we weren't notified that the equipment was set on the truck for today with an ETA. Hopefully the delivery drivers will be helpful and all products are in good condition. I don't know how much money needs to be spent for good customer service, clear communication, and for expectations that are set to be met... but I know it must be more than $2200. If the delivery guys are helpful and polite to my wife, I'll upgrade my rating from 2 stars to 3 stars. Update: at 3:53 pm I was told our washer and dryer will be delivered between 4 and 6pm. At 6:30pm still no delivery. I finally get a manager who tells me the delivery driver who had our appliances clocked out at 4:30. He then had the gall to tell me he was working on it. From 4:30 to 6:30 when I called, literally NO ONE was working on it. We waited 2 months for this order and are seriously considering canceling it altogether. My original 2 star is downgraded to 1. Simple mistakes can be tolerated, but for $2200 this has been a complete sh** show! read more

I have been here a lot since I moved to Edmond a year ago. Today they really locked in my loyalty. I bought a refrigerator on closeout. The delivery guys said they couldn't install it, and they damaged the unit. I called the store and left a message, but didn't hear back from them. Then the delivery coordinator rang my doorbell. They brought me a new fridge and set it up. They said when they heard what had happened they wanted to fix it right away. This will be my Lowe's from now on! read more

Just now bought a new garage door here. I like this Lowe's better than the ones in downtown Edmond or north OKC. I tried ordering a garage door online from Lowes.com, but it never went through. Thankfully the website people directed this store to call me, and Stephen was super-helpful and found me an even better deal than I was getting online (and the deal I was getting online included 3 different discounts). When I came to the store to pay for the door, there was a snag or two, but Stephen and another friendly guy worked our way through it and got me back on my way fairly quickly. I decided to also buy a push mower here while I was at it. I normally wouldn't think to use a big-box store like this for purchases like a garage door, but this was a great experience in terms of product, price and especially customer service. read more

You know the commercials about big box stores and how you get no customer service? This is NOT the case at Lowe's on Kelly!! Joe Medley the manager and his team of all stars do an amazing job. We have been and will be customers for years to come. If you need help--just ask! They are there to serve. read more

This is the best lowes in oklahoma!! Wish i could find this customer service in austin, lol but o well. The staff is well trained and very helpful with all our needs,!! Thanks joe m. Jenni, vince, and chris.. And the rest of your awesome staff read more

I love this Lowes store in Edmond. Since my family moved here we've spent thousands at this store including a riding lawn mower, weed wacker, lots of shelving, custom blinds and more. The staff there is always helpful and the folks in the lumber department have made a lot more cuts for me then they are probably obligated to do that has helped me to get my home shelving projects done. The store is also very clean with wide aisles. I'd recommend getting a Lowes card as you can save 5% on all your purchases though the one down side is they don't allow you to get that discount if you also have a coupon, which is my one point of contention. read more

Light rang up more than what was displayed. Checker next to our station looked at it and asked me to go take a picture of the display so they could fix it. There was no one in his line or behind us. Thought it poor customer service that he didn't check the price himself. Our checker kept looking at the picture then back at the box and finally said, "I guess that's it". Very nonchalant and apathetic. read more

Bought 1860 Sq ft of carpet and 5 new appliances. Everyone was very helpful. And very nice! I go here about once every 2 weeks for one thing or another. They always have what I need and want! read more

This lowes is greeat because it is close to my house. As far as product availability and service, it is just your typical lowes (maybe slightly cleaner than usual). In general I would recomend this Lowes. read more