I made a purchase there a couple of weeks ago. They connected the purchase to the wrong account. I have talked to half a dozen people about getting the purchase into my account and they keep telling me it can't be done. How difficult can it be to look up the record of the purchase and change the incorrect information? read more

for the most part always have the service or employee assistance that we need to get going in the right direction with home repairs.

I bought a dishwasher here and took it home that day. I used it twice. After the first time I contacted my plumber about a leak. He came and checked it and said it was hooked up fine. The second time I was more irritated with him. He brought backup and they eventually discovered the problem was the door being warped. This took a couple weeks to discover. Lowes has a 48 hour return policy. It's horrible customer service. I paid for a broken product. So now I'm out that money. I won't be back. My plumber is the man, though, and I appreciate him putting up with me and finding the issue. read more

Still haven't received my refund for a dishwasher they double charged me..two months ago.now they issued me a bank receipt that Fraudulent as well read more

Lied about delivery date multiple times. Moved it back in 3-5 day increments 5 times and now I'm showing up to Christmas without a gift for my mother. What a joke. read more

Nice well stocked store. Customer service needs improving. No employees go out of there way to help customers.

I would rather pull out my teeth with a pair of needle nose pliers than ever step foot in this place again. I get disconnected every time I call and had to drive across town on 4 occasions to solve issue that they screwed up with the delivery and installation of my dishwasher. read more

We brought a NEW refrigerator at this Lowe's we had a great young man help us named Mason we picked it up ourselves but ........ it's doesn't work we have lost $100's of dollars worth of food and guess what ?????? We have to drive it back to return it plus buy a new one again .... help??? V read more

Just left Lowe's in Columbus, Indiana. In the outside Garden area there was Pond Rock on a Pallet. Over the pallet on the metal racks was a price tag for $3.98. I loaded ten bags on a cart and my wife and I proceeded to checkout and was charged $4.98 a bag. Noticing the total we questioned the cashier and he said take them to returns. There were two female cashiers in the next line so one of them went back and discovered that the pallet of Pond Rock was in the wrong place but verified it was under the $3.98 price tag. They refused to help other than say push the rock up to Customer Service. We went to the parking lot and my wife ran in to the store to see if we could get the difference. They sad no the price was $4.98. It was only $10 but the point is they had the rock in the wrong place under a $3.98 price tag and that enticed us to buy at that price. Poor customer service. Any other store would have gladly admitted the mistake and gave it to us for $3.98 a bag. I shop a lot but will now take my business to Home Depot or Menards. It's not the money it is the attitude the cashiers and Customer Service displayed toward us as paying customers. read more

Purchased a very futuristic washer and dryer pair--in a couple of months the units were malfunctioning. The manager, delivery folks and appliance staff were great. I chose a different brand of washer and dryer. Lowes delivered the new and picked up the others without any hassle. I will not forget the manager and how easy he was to work with. read more

Personal service was Wonderful! I purchased a new water heater, and they offered installation! My water heater purchase was at 4:00 PM. At 9 am the next day, the service who works with them had picked up the water heater, brought it to my house and had it all installed within an hour! Wow! They also hauled the old one away! Many thanks to Lowe's team, Alana & Syx, and their install team Michael & Andrew! They were excellent at personally making sure you're needs are met quickly! Best customer service I've ever had! Will return to my Lowes on 10th St, Columbus, IN., and have great confidence in their services and products! read more

Purchased a Weber Grill recently with an assembly and delivery to my house. I get a call the day of delivery from the Driver (JB Hunt) stating the grill had been physically damaged. The driver said he told an associate about the damage prior to loading the grill but was told since I had a discount to load it anyway. I had a military discount and had paid for a new unit. Tried calling the store multiple times to get this problem resolved but would only get transferred around. I finally went to the store to get a response to be told a new grill would be delivered the next day. Associate said I would be contacted that evening with a drop off time from JB Hunt. I received no notification and again tried calling the store with the same results asking to speak to a manager. Was told the manager was unavailable. Was given JB Hunts number to call for the delivery but the number disconnects once you call. I've shopped Lowes in other states that I've lived in but this is the absolute worst store for customer service I've ever experienced. Don't waste your time here. read more

Went on a busy weekend and the store was fully staffed and was able to find what I needed easily.

This is the worst Lowe's store I've ever encountered. We just moved to Columbus In from Cincinnati. We loved going to Lowe's in Cinn vs Home Depot because of the customer service. I'm sad to say it's a very different story in Columbus. I had to call several times to follow up, put on hold for long periods of time, passed around to many people and still to no avail. What does one need to do to get service here? read more

Reluctant to shop here because of lack of customer service, apparently can't keep enough help. ex. the garden center was closed before 5 pm while I was shopping. No one told me it was closing until I started to check out even though there were two employees there, so I had to take my items all the way inside to pay for them and back to my car which I had parked in front of the garden center. Hardly ever is there anyone close by inside to answer questions or offer assistance. read more

Scott, Lauren and Max in the outdoor lawn and garden department are as good as it gets for anyone who loves to dig in the dirt. They go above and beyond for their customers, have strong knowledge of their plants, trees, shrubs, etc. and are always pleasant and helpful. They are living examples of why I have stayed loyal to Lowe's for 23 years of owning and operating bed and breakfasts! read more

I called the Columbus IN store looking for a planer when I found that the Madison, IN store was out of them. After calling three separate times i FINALLY got ahold of someone in tools and they told me they had one there on the shelf and come on up and get it. i drove the 45 miles from the madison store to the columbus store to find that the only one they had in stock was the floor model that was missing a box and had obviously been dropped a few times. the front casing was misaligned and had scuff marks all over it, not to mention the sku number had been written on it largely in permanent marker. When I confronted the person who told me they had one in stock he said "Uhh, we do... we can sell you the floor model...." I looked over the floor model and figured the majority of the problems with it were aesthetic and if they would knock some off the price (for being a damaged floor model) i'd take it but they wouldn't even do that! Full price or nothing! They said since they were going to be getting more in stock sometime later they couldn't discount the floor model. Overall they were willing to do absolutely nothing to even try to appease me. In the end i'm out a 90 mile round trip, two hours of my saturday and who knows how much gas. I will not be shopping here or any Lowes again in the near future and will be advising my friends and family to do the same. read more