Went to Lowe's, Baton Rouge on Millerville on Saturday ready to buy a washing machine. We looked and found one we like for $899.00. We had the truck with us and we're going to take it then. The whole time we were there looking nobody was there to help us. When we found what we wanted there was still nobody to help us. We waited a few more minutes, called Lowe's to tell them to please send somebody to help us and the phone rang about 20 times and nobody answered. We left. We went to STINES in Walker and were immediately greeted by a very knowledgeable man. He answered so many questions we had. We bought our washer and immediately took it home and set it up. Lowe's use to be our "go to" but I think after Saturday we will start using Stines. They are a lot closer to us anyway. I'm sure Lowe's couldn't care less about my experience but I wanted to let others know how badly Lowe's has gone down in the last year or so. read more

Beware the 48 hour return policy on appliances and terrible customer service. It doesn't matter that you come buy a brand new appliance and it doesn't work right out of the box. They will do absolutely nothing to make it right. I was never told I had 48 hours to make sure it worked, and no I didn't read fine print when buying from a company as established as Lowes. I get better customer service from ordering things on Temu, and every other brick & mortar as well as online retailer. I purchased a dryer on Friday night, tried multiple times to get it to work on Sunday and it didn't heat up. Called on Monday and was told by the associate that I was too late by policy, but that I could bring it back and ask to speak to a manager. I loaded the thing up and drove 30 minutes to the store to be told sorry we can't take it back! When I called on Monday I actually thought they would bring me a new one and swap it out...what a foolish thing to think. Now I am stuck with a broken, brand new dryer and the personal responsibility to try to get the manufacturer to make it right. The only reason I bought it from them was because it was available for me to take and use immediately, now who knows how long it will take to get this new dryer to work. Actually I don't want this one anymore, I want my money back so I can buy a good machine from a decent company that stands by the products they sell. read more

The only reason I gave 1 star is because there is nothing lower. On 6/23/23 I purchased a Bolen 110 gas trimmer, my husband put it together and it appeared ok I thought. The next day on Saturday I attempted to use it, but it would rev very fast, sputter and then it would cut off when lowered toward the ground. This continued for a while and consistently would not work. I attempted to use the trimmer several times with no success. I became afraid it was revving too high and would damage the engine. I am familiar with the Bolen line of equipment and realized something was wrong with this trimmer. I decided to return it to Lowe's. On Monday 26, 2023 (3 days after I purchased it) I took the trimmer back to the Millerville store. I explained to the person behind the customer service returns desk I was not satisfied with the trimmer because it was not working as it should. She replied "you can't return an item because you are not satisfied with it, this is a piece of gas equipment and we cannot take it back. I stated "BUT IT DOES NOT WORK." She said there are no exceptions no returns on gas equipment. I could not believe I PAID $168.49 for a piece of equipment that did not work and Lowe's refused to take it back, there was no discussion of refund, repair or replace. I was stuck with this newly bought ill-working trimmer with no remedy. Lowe's obviously doesn't believe in customer satisfaction. As horrible as I was treated, I will NEVER shop at Lowe's ever again. I refuse to pay for something that is not working. DON'T shop at this store horrible, customer service and crap equipment. Gwen A. read more

TO ALL MY YOUNG PEOPLE APPLYING FOR THIS JOB: The workers that's 30 or older are disrespectful the supervisors only care for themselves and never care about leading the team. I've worked as an overnight stocker and the overnight supervisor (Gwen) IS HIGHLY DISREPECTFUL. she would not allow me to go get water or use the bathroom at all throughout the shift I've even tried countless times with her, and she would not allow me to go relieve myself. I've even told her I was feeling dehydrated after 4 hours without water. We even had a deaf associate to where she couldn't hear the supervisor and the supervisor completely humiliated her. The whole overnight team tried to reason with Gwen countless times, and she has failed the team as a leader. To the new people applying for the Overnight position this woman is HIGHLY DISRESPECTFUL to the young employees that works with her. read more

Filthy lowes men's room each photo is a different fixture. The whole restroom stank. Not cleaned for days. Management has not changed from my prior complaints. Sometimes it is the parking lot that is totally trashed. Sometimes the aisles were so crowded with merchandise that is not displayed properly that you can't get through the isles. Classic bad management read more

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Two separate contractors failed to show up to pre-scheduled appointments to measure for an outside door-after I had gone into the store to pay the measurement 35.00 fee. After two missed appointments, one came out to take the measurements-which should have been sent to Lowe's within 24 hrs. However-the measurements weren't available after 48 hours. I called again 6 days later-held on for 30 minutes-was never able to speak with anyone in the doors dept. eventually was disconnected, then telephoned again. Asked for a supervisor-put on hold again. Held on for another 25 minutes but the manager never picked up. The customer service is DEPLORABLE!! Don't use this store if you can avoid it! read more

What a waste of time and gas. I drove out to the Lowes in South Baton Rouge. It took 15 minutes just to get someone to help with a simply vinyl siding question. They guy who showed up was useless and sent me to Customer Service. They were useless and sent me to the Pro desk. At the pro desk they just said all we can do is go online. Completely wasted. Solution? I'll be picking up what I need from Home depot tomorrow and will forget about any future business with Lowes. read more

Washer and dryer Our second hand washer we had for years had started to act so my husband and I decided it was finally time for a new matching set washer and dryer. We decided to use lowes since our experience with our fridge had been a good and easy from start to finish with purchase, delivery and set up. But we could not have been more disappointed in our experience with the washer and dryer. We went to lowes and purchased our new washer and dryer 3/5/23. Prior to completing our order we explained to the salesman that we would need a delivery after 2:00pm on Tuesday or Thursday or after 12:00pm on a Friday due to both my husband and I working in healthcare and having patients that rely on us being at work. He explained he would put in a request for that time slot and it should not be a problem. We set up delivery for Thursday 3/9/23 at 2:30pm. We received a phone call 3/8/23 the day before our delivery stating that someone would deliver our washer and dryer at 10:30am-1:30pm on 3/9/23 (not what we requested). We called the lowes in Baton Rouge on Millerville Road where we purchased the washer and dryer and explained the situation. They recommended we call the delivery service. I then called the delivery service number and asked that our delivery time be pushed back. The girl told me there was no way she could change the delivery and I would have to call the store. She told me they could change the delivery date but would not be able to promise a afternoon time slot for delivery. I explained how disappointed I was in lowes customer service and the girl replied back to me in a very frustrated tone "just because you don't like my answer doesn't mean I am bad at my job" and then she hung up on me. I never implied she was bad at her job and was only looking for answers and expressed how disappointed I was that I was getting no answers or help. I called the store back to explain the situation again and what delivery service had told me and I got hung up on several times and passed around from person to person. We finally spoke to a lady who was willing to help and she ensured me that she would be there in the morning and would tell the delivery people that we needed our washer and dryer delivered after 2:30pm. The delivery people called my husband on the day of delivery and told him they were heading our way at 10:30am that morning. He told them we were not home and would not be home until 2:30pm like we had told them several times before. They replied that they were done for the day and were going home and we would need to call the store to reschedule. We decided to go get it ourselves that afternoon. It's very inconvenient to be without a washer for that long and to not know if the same thing would continue to happen since nobody could ensure us a afternoon time. I could understand if I was asking for 6pm or 8pm time slot out of working hours but the time we were requesting was in my option very reasonable and during regular working hours. My husband picked it up that afternoon and I had to ask a cousin to go out of his way to help him unload because I could not help with heavy lifting since I am pregnant. The whole reason we decided to make this purchase with lowes was because of the convince of delivery and set up option. We did not get that nor did anyone try to work with us to ensure we got the service we deserved as loyal customers. We got the washer and dryer set up and it did well for a couple loads and then on 3/19/23 the washer began to act up. My clothes started to come out soaking wet to the point to having to ring them out in the tub. Therefore we are again without a working washer. A brand new non working washer at that. I expect better quality and service especially when you pay over $2,000 for a washer and dryer set. We had purchased the 3 year warranty plan so I tried to submit a claim online 3/20/23 and it said it was denied and then my husband called the number 3/21/21 first thing in the morning and we are now waiting on a return phone call for someone to come out and look at our washer. Now I am stuck wondering how much time it will take for someone to get back to us and how much of a fight it will be to get someone out at a time that works for us! Sincerely, A very disappoint Lowes customer read more

My husband and I are replacing some lighting in our house and decided to start by looking at fixtures at Lowes. Thankfully, Mr. Jimbo was working that day and gave us a PhD in all things can lighting!! He spent a good 15 minutes going through options and the mechanics behind the project. We also received help from other attentive associates as we were navigating the store. Thanks so much Lowe's!!! read more

They are either overworked, understaffed and seriously undertrained. There is no customer service here I ordered a pet door which was in stock to be installed. They charge $ to have an installer come out to measure after I gave measurements The installer showed up and immediately pointed out a spot smaller than a dime at the bottom of the door then he asked if I wanted the outside molding replaced at additional cost . I said no as it was not necessary. I am a flooring contractor and know what is necessary and not necessary. I can't do the installation as I am now handicapped . I went back to Lowe's And am told the money hungry installer does not want to do the job (Wonder why) Now they show 2 doors in stock but can't locate them. I need to wait and order again. Now a week later I call customer service and they place me on hold 3 times to look after 20 minutes they cut me off. I call back again same situation cut me off again Now I am pissed off and want store manager who does not answer her phone Call store again and speak to gentleman who says she is busy and takes my number to call me back Lots of luck to get a call back DO NOT SHOP AT LOWES read more

READ the reviews. Lowes on O'neal hasn't had a good review for appliances. The shipping department is horrible. I bought a dryer the 19th. I was assured there was one in stock and delivery would be on the 27th. The floor model had the door opening on the wrong side. I need it to open on the other side. I called the delivery department, not only to set up a time but to make sure the door opened on the correct side. The door could be corrected there - any adjustments or fixes or inability to fix would be done at the store before I have to wait all day. I called numerous times and got no answer or they hung up without answering. I tried the national customer service and got "we cannot help you at this time". Today( the day it was suppose to be delivered) they tell me there isn't one in stock and one has to be shipped to them. THIS HAS BEEN THE WORST EXPERIENCE EVER. I have dealt with locally owned appliance stores in the past and will again. I can spend my money somewhere else. read more

Larry C . Went to buy a washer on Jan 12. Could not find a sales rep to write the sales order. Went to competing store and made my purchase of $500+ and got great service and a knowledgeable sales rep. So sad to see this store's degredation. read more

I wish I could give less than one star for Lowes on Millerville! I went to buy a storm door and someone came out to measure for $35 fee. The door was $299, plus $139 installation, minus the $35 measure fee. So I expected to pay $400 plus tax for the door/install today. NOT!!!!! A piece of plastic strip needed to be put at the top of my door which cost $5!!! GUESS WHAT!?!?!?!? The tacked on an additional $68.00 to the installation cost!!!! There is no way I am paying for that! So I'm out $35 and I left the storm door there!!!! ALSO, a few months ago I had a new microwave installed. There was a gap because the old microwave was about an inch different. The installer said they don't take care of that. So the fan was not connected to the duct correctly and blowing out in the cabinet. I called Lowes and they never returned my call. I SHOULD HAVE LEARNED MY LESSON THEN! I WILL NEVER SHOP LOWES AGAIN!!!! read more

Ordered a refrigerator for delivery, they did deliver the fridge, but did not haul away the old fridge. Even after I informed the delivery guy I paid for the haul away he still left it sitting in my kitchen. After 1 1/2 days of being lied to, hung up on, put on hold and given the runaround the guys from cortana showed up and removed the old refrigerator. And that's after a failed attempt that Sunday morning Instead of taking care of the situation immediately, the management at millerville show me how inept they are. This situation should have been remedied the day of and within 2 hours. Millerville is a joke. read more

17 minutes for an associate to come out and exchange a propane can? Who is running this Lowe's? The employees have zero pride. Feels like they want your experience to be poor? You guys can double your sales with employees that care just a little bit. Sad actually. read more

I've seen the bad reviews offered on this page but I have to wonder if I am going to a different store!! Every time I have gone there, and there have been many to say the least, the gtreetings are there, the customer support is there, the advisisng necessary for what I need has been there and, above all, continues to be there. My experience with this store has been wonderful and in all of my dealings they have bee honest. The gentleman in the plumbing department has the knowledge of an encyclopedia!1 He gopes that extra mile all the time not just with me but I've seen him with other clients and how he works hard to help them. The ladies at Customer Service and Returns could not be more helpful. Overall, I love going there and will continue to go there!! read more

Many, many employees, very little help. They just walk around aimlessly or tell you they don't work in this department. Its kind of comical but mostly annoying. read more

Shopped for a gas range top a few days ago. The one picked was said to be a normal & in-stock item. Upon coming to buy & pick it up today, was told that it had to be ordered. Even though they had one in stock. Lots of run around. Wouldn't sell the one in stock & required us to order it. That's ok, bought the same item from Best Buy & it will be in weeks before buying it from Lowe's. Won't be back for a while - for anything. read more

The photo of the dishwasher being advertised is NOT THE DISHWASHER that was delivered and installed today. Classic Bait and Switch. I'm calling the Louisiana Attorney General in the morning. The entire control panel is different--and I chose this item because the DW in the photo is identical to the one I have in my Illinois home which was also the exact same DW I previously installed in the Louisiana home 2 years ago--and it's not the DW's fault I had to have it replaced so quickly. However, the one that arrived with the same item number written on the box the same as in the webpage was not the same as the one I have in IL--I have the one in the picture in BOTH homes. I am furious and bait and switch is a felony. read more

Very disappointed in the paint department. I had the top of the line Valspar mixed up, but when the painters went to use it, the paint simply would not stick. So I brought it back, the red headed woman in the paint dept probably could not have been more rude. She exclaimed there was nothing wrong with the paint, the painters didn't know what they were doing. Trouble is, I bought three colors total, and two of them worked great, it was just this one color that didn't work. So here I am, sweating, needing to get the job done and she's arguing with me. I had no choice but to get another gallon in a different brand by Valspar in the same color. It worked great. I didn't have time to get a refund on the original gallon. I hope they give her a talking too. read more

Horrible customer service at this store. With less than a week until Christmas there are NO registers open. They have 3 self check outs available. We came in to buy paint. Got our paint from the paint department. Because we got 2 cans that were on sale, we needed a manager override. The sales rep called for a manager 4 times. My daughter and I even went to the bathroom and came back and still no one came. We ended up leaving. Terrible. read more

If I could give this place a zero I would. 90% of the time I experience the worst customer service here and always tell myself "I won't be back." The only reason I do is because I live two minutes from here. Cashier's not greeting someone that is purchasing something, talking to their co worker about filing tax exempt and not even acknowledging the person that they are ringing up. Pretty pathetic. There are two guys that help me whenever I have questions. One works in the painting department and the other works in the lighting department. Everyone else...you're on your own. And sad to say I've seen management ignore customers so I don't see a change happening here. read more

Had a great experience ordering and with the delivery of my new refrigerator. Harold was our delivery guy and he was more than nice. Truly a man who enjoys his job and knows customer service. read more

I challenge you to find a knowledgeable helpful employee. Shelves are bare and customer service is non existent since the flood.

Store sucks. Lumber shelves are a mess. Sales person didn't know what a 1x6x8 was. I had to show him on my phone what it was and where they were located. Of course out of stock. And he disappeared when I asked him if he had more elsewhere. Isles are cluttered with stock waiting to be put up. What a mess! read more

I live in Ohio, but I own a condo in Baton Rouge. The condo needs new flooring. Against my better judgment, I decided to give Lowe's another chance after the delivery of an appliance went horribly. First, it took me a few days to get to a person in flooring that could actually help me. From the first conversation I had with the rep, I stated I was in Ohio and everyone would need to enter via a lockbox. Fast forward a month, a payment, and numerous calls to the store and corporate customer service, I was told they couldn't deliver the laminate without someone being there to carry it in. A MONTH!!! This is a month of be repeatedly saying I'm in Ohio and there is a lockbox on the door. This is a month I've been trying to get flooring ordered and installed so I can list the condo for sale. This is a month I haven't been able to list the property. I will never step into a Lowe's again. read more

They are always out of stock of what you need, even before the flood. Just skip Lowe's and go to Home Depot.

Don't try to purchase flooring or install from the Cortana store. They will jerk you around and then suddenly the cost is 1000 more than originally quoted. Ridiculous, and terrible customer service. read more

GREAT service! This is the best home improvement store in Baton Rouge. Employees at this one actually ask if you need help unlike other Lowes and Home Depots. Kudos! read more

I am done with Lowes, especially this store. Had two horrible experiences. First one. Wanted to redo the carpets in all the bedrooms. Picked out carpet in August. Took 2 months for Lowes to send their guy out to measure. Then after he measure, we were directed to talk to the flooring specialist at the store to get the price and set up the installation. Took another month of stalking this guy to catch him working at the store. Then they order the wrong carpet, which was another delay. Finally in January we got our carpets installed. We were told that as long as we have the furniture cleared and remove all drawers they would be able to install the carpet. That was not true when they arrive they told us everything had to be out of all the rooms. So my husband and I had to move all the furniture out of all the rooms before they would even start. They did a good job with the install but good grief , I have never seen something take so long in all my life. Second one. We ordered a washing machine online. A week later someone from Lowes in Lafayette said that they received our order and even though it shows that they have the item in stock, they don't. We asked if the item was discontinued or available at another store. The lady told us she couldn't tell us that info. We would have to contact another store ourselves and ask. We used some giftcards on the item and then the Lowes credit card. She said she could refund the Lowes card but we would need to call corporate to see what they could do regarding us using giftcards. Talked to corporate they were going to issue us another card with the total amount that we use, but that will take anywhere from 7-30 days to received in the mail. We got the giftcard 3 weeks later, and we went to the Baton Rouge store to see if they could help. We went back to the appliances. One employee, who was eating fast food at one of the kitchen set ups, told us that the call button doesn't work that we would need to go to customer service. We went to customer service where 4 employees were sitting down. Not once did they stand up. One lady asked us if she could help us, I told her that we need want to buy a dishwasher. She instructed us to go back to appliance and hit the help button. I explained that the button didn't work, and another employee directed us to customer service. Then another employee still in his seat said no one is working there tonight and we would have to come back. Only an appliance specialist could help us. We asked when a appliance specialist would be there, and he told us we would just have to come back and see ourselves, that he doesn't know other employees schedules. We ended up leaving and going to Best Buy. The service there was exceptional. You pay a little more, but at least you get to buy something. read more

Compared to other massive home improvement stores (such as Home Depot and other locations of Lowes), this store is fairly good. They are well organized and have many of the items you will ever need. That said, they sometimes have too many items....trying to choose the right type of screw among an aisle of hundreds of different types can be time consuming. I've found that many of the employees are helpful, but their level of expertise varies. Some, like Logan in the kitchen cabinet section, are amazing. Others, to quote the great Patches O'Houlihan, are "about as useful as a poopy-flavored lollipop." read more

This is my go to hardware store. I went in to get some boards for a project. I didn't find the size I needed. The store always seems to be under staffed. The hardwood area is organized well to be able to find what you are looking for. They offer a military discount, so if you are a veteran, go online and register for your discount. read more

This store (and this location in particular) is my favorite place to shop for home improvement. Its very nice and organized.

I complained about some paint I bought, never heard a word back from them. I try and avoid this place if I can.

I am a long time customer of lowes. I like my sc store the best. cabinets we purchased here at this store are super bad quality and chipping after three months. we installed them so the store is insinuating we did something to them. they are poor quality and as a result I will never buy anything more than paint or plants from lowes. be careful with this store. cheap cheap quality. I did buy cabinets in south Carolina and they are great. so I must be a store to store thing. read more

In my experience, Lowe's return policy turned out to be a cash exchange for a store credit. Make sure you read "Return Policy" on the back of their receipt BEFORE you go to the store and return a purchased item. Lowe's will not be my first choice for future purchases. read more

I had ordered a light from here that they supposedly had in stock and I called to confirm that they did have it and it was ready for pick up before driving 45 minutes to the store. Long story short because this isn't the point, some girl on the phone didn't know what was going on and when I arrived the light was not there at all and wouldn't be there for a couple of days. I was very aggravated by this and began speaking to a manager who apparently has been in customer service for awhile and was AMAZING to deal with. Although I was irritated and expressed that, she did not argue with me or act like she didn't care as people often do in situations such as this. She apologized, told me she understood why I was aggravated and then did her best to correct the situation by having the light shipped to my house free of charge so I wouldn't have to make the trip back out to Millerville. I don't remember her name, but she was extremely kind and did her best to correct what another employee had messed up. Cheers to her. read more