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    Lowe's Home Improvement

    1.9 (64 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm
    Updated 2 weeks ago

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    Paint information.

    Bought a "custom" color white paint for my cabinets. Went back up to the Bartlett Lowe's within a week of the purchase, with the paint can showing the custom color sticker that clearly shows paint codes barcode and paint stats to buy another gallon. The paint desk stated that "the new system no longer allows them to create copy's of their OWN custom paints." The manager on duty also said the same thing and would not call their own IT help desk to ask if their NEW paint system removed this feature they have always had. DO NOT BUY PAINT AT ANY LOWES..

    Kelsey M.

    This place is in sad shape. I went in for an appliance at 1:30PM. I was told by an associate that the item was in stock but I should order online and and pick it up. So I did. And I waited around for 7 HOURS until they determined that it wasn't even in stock. During that time, I was ignored by several employees on the sales floor and even hung up on twice when I called in. This place is a complete mess. Look at the photos. They are of the customer service area and are the first thing you see when you walk in. This whole store is an unorganized train wreck of upper mismanagement and overworked employees. I spoke with one who was on her 12th hour of her shift and at her breaking point. Everyone I talked to was unsure of where anything was. Even the appliances on display are out of date and no longer available even though they're market as "clearance". We need to pull away from Lowe's until they get it together. What they're doing isn't fair to the consumer nor the employees.

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    13 years ago

    Good selection - decent prices. My wife buys tons of annual flowers here.

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I went in to find a single outdoor spotlight replacement for the house - but I couldn't find it anywhere.

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    Colonial Hardware - June 23, 2018; Colonial Hardware, Memphis TN

    Colonial Hardware

    1.8(29 reviews)
    4.9 mi
    $$$$

    I've done business with Colonial for decades. Bought mowers, leaf blowers, repair services, parts,…read moreetc. Have historically been satisfied with my experience. This morning I called and asked for someone that knows a bit about Echo leaf blowers. The guy I got on the phone was disrespectful and downright rude. After asking a reasonable question I got the passive aggressive chuckle and condescending tone which said nothing more than, "Look, y'all. I got an idiot on the phone." Needless to say, not everyone from the floor staff attended the most recent customer service training session back in 1978. Update: Management contacted me, offered a sincere apology, ensured me he'd address the problem, and offered his personal time to discuss my needs. Changed rating from 1 to 4 stars.

    This is a very unprofessional establishment. I advise you to not leave your lawn mower for repair…read moreor warranty. The lawn mower was taken to Colonial Hardware, and the only thing that was wrong with it is that it overheats and has to cool down before starting again. When the lawn mower was picked back up, the repair person was rude, unprofessional? The lawn mower was left broken completely down, and in a box. This isn't at all how the lawn mower was brought in to be checked. The repair person was cursing and loud in front of other customers. If you would like a professional establishment, I suggest that you DO NOT go to Colonial Hardware.

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    Colonial Hardware - June 23, 2018; Colonial Hardware, Memphis TN

    June 23, 2018; Colonial Hardware, Memphis TN

    Colonial Hardware - Saturday July 28, 2018 · Colonial Hardware - Old Craftsman is fixed and running well. Glad I didn't buy a new one just yet

    Saturday July 28, 2018 · Colonial Hardware - Old Craftsman is fixed and running well. Glad I didn't buy a new one just yet

    Colonial Hardware - Saturday July 28, 2018 · Colonial Hardware - Do not start equipment in the store? Now who would do this? lol

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    Saturday July 28, 2018 · Colonial Hardware - Do not start equipment in the store? Now who would do this? lol

    The Home Depot

    The Home Depot

    2.9(39 reviews)
    0.7 mi
    $$

    Based on reviews, we choose Behr's Premium Transparent Waterproofing Wood Finish for our deck…read morerefinish project. Over the past few years, we have used Behr paints for several interior projects (kitchen cabinets, bedrooms, bathrooms) and been very satisfied with the results. In the store, I had a few questions and Mae (in the Paint Department) was very helpful!

    I keep giving Home Depot a "second chance" and it keeps letting me down. Especially this location…read more Placed an online order for ONE singular item on 05/05/25, delivery date was set to 05/07/25. I called customer service for all of HD on the 7th and was told that the item was IN THE STORE just not yet ready for pickup. That the latest it will be ready would be the 8th or 9th. I just called TODAY, May 10th, because there has been no update on my order. The lady who picked up was rude and then told me she's placing me on a "brief hold". I was on hold for 13 minutes before someone finally picked up and said "hi yes we have located all of your items. They are all here. None of them have been scanned in yet though" to which I inquired, what "items" since I only had ONE item. The guy on the phone couldn't answer me and there was an awkward silence and then he just says "we will send you an email when it's ready for pickup" and hung up. Worst customer service at a hardware store I've ever experienced. Time and time again. This will be my LAST attempt at ever dealing with Home Depot. I'd rather spend my money at Lowe's. UPDATE 05/12/25, I was finally able to pick up my order, 5 days past the original delivery and pickup date, and the lady who answered the phone a few days ago when I called is just as rude in person, her name is Quita. This place needs a full employee turnover.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Lowe's Home Improvement - hardware - Updated May 2026

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