CAUTION in placing online orders. There is not direct contact for issues pertaining to orders…read more There is no route to cancel or change orders. There are no phone numbers on their web site. I placed an order an erroneously selected "Pick Up" rather than "Delivery"..... I have been charged $71 for an order that will now sit useless in a pick up bin in WVA; hundreds of miles away from me. I will not be picking up. I'm guessing, in a few weeks, someone may notice the package has remained and do 'something'. Regardless, I need these materials as soon as possible, but Menards useless contact information does nothing to help ameliorate this situation. How disappointing. This was my first order from Menards and will certainly rethink my future orders. Buyer Beware!

I wish there was a Menards in Delaware. We took a 3 day road trip just to visit and shop there. The…read moreemployees actually approached us to see if we needed anything.

Its nice to have a local hardware store with many common items needed for repairs. But, they can be…read morepretty pricey especially on fasteners. For bolts and nuts youll pay much more than stores like tractor supply who price them by the pound. Still better than driving all the way to Lowes or Home Depot.

The Manager was very helpful when we asked him to check on something for us, but they have still…read morehad our lawnmower for a month. It would be helpful if they called to give an update every so often.

terrible customer service. was told over the phone a rental would be 55 bucks. showed up to the…read morestore and a sign outside actually said it was 55. (luckily I took a pic cause they changed it lol) anyhow they wanted to charge me 65. it wasnt even about the 10 bucks. hell I needed it, i woulda paid double. but the unneeded attitude i got from the cashier guy about the 10 dollars ensured i definitely wasnt gonna spend another dime at Rich, ever.

From the owner: Rich Hardware Rental for All Your Hardware and Rental Needs 6 Days A Week. Offering a large…read moreselection to suite your every hardware need. Whether you are a contractor or just doing some minor home improvements, we have the tools and equipment to fit your needs.

Employees texting at the cash register. Cannot be bothered to help find anything. "It should be in…read moreaisle xxx". Can't be bothered to help locate a lumber cart. Meanwhile they walk aimlessly through the store. Extremely poor service.

Ordered a 1098.00 mobile work bench which of course wasnt available at the barboursville location…read morebecause white was the preferred color choice. It was ordered 12-17-19. It shipped from Hagerstown MD. It arrived at Monroe Ohio then sat for 5 days. When it finally shipped, it took 3 days to get from monroe to barboursville. Monroe is 2.5 hours away. It has now been 9 days and home depot can only state it hasnt arrived as of todays date 12-26-19. So it must be concluded that Home Depot cannot accurately schedule delivery dates and customers cannot rely on Home Depot to get large items to their customers in a timely fashion.

Quick stop in with Dad. He is a member of that Harbor Freight's Inside Track Club and they were…read moreoffering a free bucket with purchase. After a day of shopping he insisted that we stop in. Not sure if the membership is worth it but it keeps you coming back. Location is tucked in the back of the old strip mall part of the area. I belive it used to be an old furniture store back in the day. I liked this store and honestly had no idea it was over here. Friendly service, great selection, and pricing is decent. Would recommend if you are in the area and they have much more than just tools. Check it out.

Staff is very rude and unprofessional and unwilling to help in any way. The store needs a new…read moremanager and workers all together

After a bad experiance at 84 Lumber, I Started shopping at RT 60 Hardware, nice freindly people who…read moreare very helpful. Its hard to spot and I drove passed it several times, but now that i know where it is its gonna be my hardware store from now on.

The staff are always friendly and ready to help. Even if I'm only getting a key copied or…read morepurchasing a few nuts & bolts, they are eager to please.

Great store. The employees are very nice and helpful. I went in to get three keys made that I…read morepreviously tried to do at Walmart and didn't work. When I went to this store, they he's it done within 5 minutes and they worked perfectly! Would recommend to anyone looking for a good local hardware store.

Excellent service and lots of variety of selection in the hardware items. Good value for the price…read morecharged. I recommend it highly.

My boyfriend and I went to look around and buy a few things, he's never been to an Ollie's before…read moreand I gotta say it was probably not the best first impression. Everything was fine, though everything was extremely messy and cluttered. We were followed by an employee after we looped around the store to look at everything. It was quite persistent and discomforting to be followed (not so discreetly) by an employee, we had looped back towards the floor panels and rugs of the store as we're renovating a room in our home and wanted to see prices. This employee was on our behinds (to put it nicely) so we moved out of the way assuming he had to get to the backroom where there was a staff area. He had stood beside us for 2-3 minutes just watching us and then pretending to go through the floor panels. I understand staff must have precaution for customers stealing or causing issues as I've worked in retail for some years, but to be persistently behind customers and invading their space while they're just trying to shop and look around without any cause? Unacceptable. We will not be shopping at this Ollie's again. I will also be averting my friends and family from shopping here as well.

Ollies has a limited selection of a variety of items, but the items are offered at a great value…read morefor their customers!