Terrible customer service, non responsive, doesn't answer phones or emails and when you make…read morechanges to your policies billing is screwed up and now we get cancellation notices from State Farm, this agent is totally incompetent

This agent provides horrible service with questionable sakes tactics. Now, when trying to switch…read moreagents, he is trying to stonewall the process. State Farm has been great. This agency not so much.

Katie was absolutely amazing !! She was very friendly and knowledgeable and took the time to…read moreexplain the changes I made to my policy.. Thanks so much and this is why I am a customer with State Farm

Great service! Had a problem with my bill. One phone call and it was promptly corrected.read more

Using Academy Mortgage with the team of Aric French and Kara Miller has been the best home buying…read moreexperience ever! They are the best. They stayed in contact with me the entire way. Kara would answer any questions that I had immediately. If there was a problem she not only let me know, she always had a solution. I cannot thank them enough. I would recommend them to anyone!!

I had a terrible experience with this State Farm office. I paid $466 on November 29, 2025 for three…read moremonths of auto insurance in advance. I moved to another state on December 22 and canceled the policy, but they have still not processed my refund. The staff showed no willingness to help and kept pushing responsibility away, telling me to "wait for the billing department" without giving any updates. Their attitude was cold and unprofessional throughout the entire process. I have been a loyal State Farm customer, but this experience has been extremely disappointing. I hope they improve their service and take responsibility instead of leaving customers without answers

Anthony Pelfrey and his team are the absolute best! They are always available to answer my…read morequestions! I was recently in an accident and the staff and app made getting repairs and a rental very quick and easy! I can't thank Anthony and his team enough for the great experience!

Terrible service. Failed to do my taxes on time. Ignored calls, emails. Got estimates wrong…read more Do NOT use this firm.

Fast and easy service! i took my taxes in a few days before tax day and they had my taxes done in…read moreone day.

The Sauk Mortgage Group is the place to go for anyone with non-traditional income or, income from…read morevarious sources other than just W-2. They know what they are doing; no BS, no "by the ways", no last minute gotchas. Joe and his staff are very reachable, understand questions and are very precise in their request for information. Though they are headquartered in Ohio, they work in a number of other areas. My loan was for a rental property in Florida and I may as well have been next door to their office in terms of convenience, speed and efficiency in closing. I stumbled on to them through the internet and could not be happier for the experience. I will use them again and sing their praises to my friends and relatives. Thanks Joe for a great purchase experience!

I am giving Gianna's office five stars because any time I call I don't have any problems and my…read morequestions are answered or any concerns that I've had it was taken care of. The staff are always professional and nice. Ms. Gianna and Ms. Cathy are amazing and I've never had any problems with them in the exception of the claim adjuster's office. I had the worst experience ever and they are the worst of the worst (in the exception of Teresa Hockey)...but that's going to be a different review. Ms. Gianna and Ms. Cathy thank you for your great customer service and being kind to me the times I've called the office to speak with you. Greatly appreciate you both.

Unprofessional and will do everything they can to either not pay claims at all or pay a portion of…read moreit. Horrible company to work with. Highly recommend going with another company that will honor claims.

On The evening of July 2nd my AC went out and I tried reaching out to my regular HVAC company who…read moreweren't taking any warranty claims for the Holiday weekend. Savanna with HSP responded to my after hour messages I left for them and well into the a.m. hours corresponded by text message with me about finding a company that would service me in time for a 4th of July cookout that I was hosting for 50 people with 90 degree temperatures . I was able to find an HVAC company that provided same day service for me on July 3rd and I continued my texting with HSP providing them diagnosis and receipt of payment to the HVAC company and I was assured reimbursement from Home Service Plan of Ohio. I understand that this Home Warranty Co. is a family owned business and I guarantee you that they treat you like family. Thank you Savanna!!!