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    Red Brick Mortgage

    2.3 (3 reviews)
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    13 years ago

    Excellent service! I have dealt with Ron since 2006 on 4 different loans. Honest and trustworthy and knows the business.

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    Chase - Chase Mortgage: customer service hours:  Monday through Thursday 8 AM till midnight Friday 8 AM till 10 PM Saturday 4:52 PM

    Chase

    (4 reviews)

    DO NOT GET A HOME MORTGAGE FROM CHASE. Chase's online systems often fail and you have to pay the…read morefee. Twice CHASE's system failed to withdraw my automatic payment for my mortgage, and they charged me a fee and did not alert me by text, email or phone. This past month I just happened to open my account online and was shocked to see CHASE had returned my mortgage payment. I called them and asked why they did this and they said, "We can't say but maybe you had insufficient funds." I looked at my bank account and called my bank which verified there were sufficient funds. It took several calls before CHASE admitted they didn't know what happened. I asked them why didn't they, call, text, or email me when their system failed to get my payment. They told me I have to turn on the alert system otherwise CHASE won't let you know until after 30 days and your credit has been affected. (Does CHASE want to get their mortgage payments or just collect late fees...?) I paid my mortgage payment again and CHASE returned the late fee. THIS HAS HAPPENED TO ME TWICE IN THE LAST 4 YEARS. BUYER BEWARE.

    We had to close on our new home on May 17th, after wasting more than 3 weeks and providing tons of…read moredocuments we were denied based on our previous tax returns, they did not pay attention that our situation was completely different this year and we owe 3 more investment properties free and clear. They were not returning our calls and were completely rude. After losing money and time went with Quicken loans instead- these guys are accurate and quick, no problem getting a good loan with them. Stay away from Chase mortgage!

    Red Brick Mortgage - mortgagebrokers - Updated May 2026

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