Looks like they cleaned house from management on down, so hopefully it will be better. Had huge…read moreissues w/mgr 'B' who is no longer there, as of some time in Aug. It was a shortage on my storage bill, that I always pay on time & in full. So I was locked out of my unit & was charged late fees, on top of it! The rudeness of the mgr, who was the one I originally paid, was totally uncalled for. I wanted the cameras there to show that I paid in full, as usual, but was not getting anywhere w/that request. I refused to pay the exorbitant fees adding up & my things trapped w/another lock. I took it upon myself to track down the regional mgr, that was the total opposite of Barb in Hyannis. He listened, & cared. It took over a week, due to his being away, but he straightened it out, got the fees removed, & gave me a months rent for my stress & trouble. Yes, it took a lot of time & effort, but I know what I paid & was not getting ripped off by anyone! Always get a receipt & make sure you look at it, to be sure your payment is logged properly. 'B' was a bit nicer to me, after that, but I also made a real effort to be extra nice & as time went on, she lightened up. But overall, I heard from many, B was not well liked at all. By fellow workers, or ppl who had dealt w/her. A few of the others were very nice, esp an older gentleman, so I felt bad they all got the boot. Usually, if the mgr is good, the others below are happy & work better, together & w/customers. I was a mgr myself for yrs, so I know how important it is to have your crew get along & be happy at work. The new crew I encountered last mo, was very accommodating, upbeat, polite, respectful & friendly. So, a great start! It's why I just went up 2 stars. I'm a long time regular, so will see if the new crew holds to the already brighter standards. Fingers crossed! ;) On another note, it took a long time once last Fall hit, to get the outside flood lights on! I had to ask many times to please turn them on, b/c it was so dark & I had my car w/brights shining at the storage unit, so I could see, but it was blinding & cars had a difficult time getting around me b/c of the way I had to park. I'm hoping the lights are kept up w/the earlier nightfall this time. Big inconvenience to get to your unit & then have to go back to wait to ask them to put lights on. A couple times they didn't get on till I was almost finished! With the price raising multiple times a yr now, the company should really be on things better. I do not feel as safe now, either, w/the locking gates removed. Especially in the evenings. No, they didn't always work right, but they should have gotten a better system, instead of taking them down. I was told the cameras will catch anything amiss. Glad to know if I'm assaulted, it will be on film. SMH

Trailer all good and young ladies who helped me were very nice, but they have been trained to twist…read morethe breakaway chains when hooking up a trailer to shorten them. This is an EXTREMELY dangerous practice which reduces the efficacy of the chains by 75%. There are quick connects on the chains and they should be used to shorten rather than twisting.

DO NOT EVERY USE THIS COMPANY! After making a reservation for a truck rental months in advance,…read morethey canceled two days before my move, with barely an apology. It sounded like business as usual on their end.

I called today and spoke to the friendliest, nicest young woman. I was looking to rent a small…read moretruck for one day, a round trip within state to take furniture about 100 miles away to a donation site. She very thoughtfully reminded me about Craigslist (which I'd used before to get rid of furniture, but had completely forgotten about). She was so helpful and told me about all the summer employees looking for furniture -- more like speaking with a friend rather than a stranger at a business. Based on this experience, I will definitely go to Budget in Falmouth the next time I need to rent a truck.

Always helpful. Good clean cars. Professional. Is willing to work with you. Great service.read more

l needed to rent a car at the last minute and although they didn't have the small car I needed,…read morethey went way out of their way to help. I am hoping still to rent through them - the customer service is as fantastic as their rates.

Best experience with a truck rental by far! Professional agent made the reservation . Pricing was…read morefair and the vehicle was so clean and updated so much easier to drive than previous rentals.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Matt was great! It was pretty easy and convenient to get the rental done, whole process was simple…read more Highly recommend!

I just found this guy when I had a last minute need to rent a trailer as U-Haul let me down with my…read morereservation. Matt @ RMT was so courteous and helpful in getting me outfitted with a trailer so I could move my daughter from UMass Amherst back to Beverly as planned. His trailers are top notch and I was able to get everything out in one load. Thank you again Matt, you saved the day!

So this is my whole uhaul eperience, it involves 3 uhaul locations:…read more Gellars in manomet/plymouth helped me when i was stuck in a rut, but i still am angry at uhaul for their poor website reservations & customer support, my reservations (pickup & truck availability) were all screwed up! I originally made reservations with standard repair in plymouth. During the week, a lady from uhaul called me to modify reservation, from round trip to a one-way because of multiple days with a rental. What she did not inform me was that she changed the pickup location. There was also no email update confirming this either. She said that someone would call me the day before to confirm reservations...no call, no email!!! Went to standard repair to pick up rental...sorry, no reservation file! They didnt have a truck available at the time. So I went to gellars in manomet/plymouth and they helped me get a truck right away. They gave me a 20' truck for the same price as the 17' (15') truck, which i had reserved. Very nice of them to do to make up for the frustration and confusion that had been created, even though had nothing to do with them. Also, Barbara at Gellars was very kind and helpful on the phone I received a phone call that morning from a man who started yelling at me asking where i was. I had to ask him who he was and why he was calling me. He replied uhaul in kingston and that he was canceling my reservation because i was late. I continued to ask questions to try to figure out what was going on and he hung up on me. Here is his information: Jones river storage 26 wapping rd kingston, ma 7815859486 Just letting you know that uhaul delayed my move by a half of day, I wish to NEVER experience this again! The friendly staff at gellars helped me when no one else did, thank you!

After an issue with another company and a deadline to get out of my apartment, this Penske store…read morereally came through for me! I explained my situation and although this location did not have a truck to give me, they worked really hard to find one for me. Emma and Nick went above and beyond to find a truck when they could have just said there was nothing available. They called other stores, some out of their jurisdiction and were able to find one! Emma and Nick were incredibly helpful and professional, representing their brand exceptionally. If I have a need for a moving truck again, I will certainly go to Penske again!

I normally never write a review but Penske Truck Rental out of Norwood and the Penske office out of…read moreBraintree totally deserves one. Penske went out of their way to make our truck rental experience a most enjoyable one. The staff at both locations very fairly priced the rental as well as being extremely cooperative, highly professional, friendly and easy to work with. I highly recommend Penske for any truck rental needs and hope you get as good of an experience as we did. Mel

Penske (overall) is great!…read more I got a great rate with Penske through the internets.. Then, as I went to pick up my truck they called me and told me that, because of a snafu, it hadn't come in, but that I could go to another location (about a 30 minute trip away), and that they would knock another $150 off of my overall price. The truck was at the other location, it was clean, and it worked great. I would send my wife, my mother, or my sister to Penske and feel good about it!

There aren't enough words to describe how impressed we were of Affordable Rentals! We had…read moreoriginally booked the little electric Beemer, but when we arrived to pick it up, the gentleman behind the counter (owner/manager, not sure?) Saw the 2 men in our party and figured the car was too small and upgraded us to a Ford Escape. (We didn't even ask. He just did it). We were advised to fill the car with gas before dropping it off to avoid paying even more than the already high per gallon price on the island. However, the gas station was closed on Sunday morning, so we were OK with paying the higher fee. But when we dropped the car off, he told us not to worry as it wasn't our fault tge gas station wasn't opened. On top of that, he offered to let us keep the car a little longer because it was pouring buckets when we dropped it off. We declined because we were only 2 hours from our scheduled ferry departure. So he recommended a restaurant near the wharf where we could get a bite and wait out of the rain. Then (and this is where "above and beyond" went into outer space) as we were waiting in the terminal for the ferry, my phone rings and its Affordable Rentals asking where we were because they found a backpack in the backseat. (In our rush to drop the car off in the torrential downpour, our travel companions forgot to grab it). I have never before had such a positive experience renting a vehicle. With the limited rental opportunities on Nantucket, they could just be basic and nobody would think twice. But they are a top-notch and classy organization. If you need a vehicle, they are the place to go!

Affordable Rentals has amazing customer service. I had a great experience renting an electric BMW…read moreduring my visit to Nantucket. The car was well-maintained and fun to drive, and the team member gave us tips for what to see during our day trip. We left an ID in the car and they went above and beyond to save our vacation--we were so grateful!