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    Lowcountry Valet

    4.0 (46 reviews)
    Open Open 24 hours

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    I would have loved to use this service for my wedding but unfortunately, due to COVID we had to make the very difficult decision to cancel our wedding- a lot of thought went into this and we did not feel comfortable moving forward as all of our family would be traveling from out of town (among several other reasons). Sadly, Low country valet was unwilling to allow us to use our $900 deposit for another, smaller vehicle. LCV was actually the only vendor that did not offer us a refund or a credit. We were hoping to use a smaller car for a photoshoot once things become safe (as our photographer is allowing us to use our deposit for a shorter shoot). Our reservation was cancelled immediately after our event planner inquired about cancellation policies, but all further communication required follow ups on my end. I was offered the standard refund policy- i.e. if someone else books my same bus, time and date, I can get a partial refund- this is in the contract and not a special consideration due to COVID. As I was adamant about finding a compromise, I was told upper management would give me a call about potential options, but I still have not heard anything. I know times are tough for small businesses right now, but I cannot fathom why they are unable to allow me to use the money I have already spent, in light of the current state of affairs. I even offered to cover the difference if booking a smaller vehicle would cost slightly more than my deposit; still no. If you are considering planning your wedding during COVID and are just keeping your fingers crossed things settle down, make sure you read the contract thoroughly- It is extremely unforgiving. EDIT: after several emails and phone calls with empty promises of receiving a call back- I finally got a return call after reaching out AGAIN. I was told that despite my venue being closed on my original wedding date, they are classified as an essential service, therefore they would have been able to run. Not sure how social distancing on a bus of 50 people would have worked but apparently that's discretionary. I was also told that since I tried to cancel too close to my wedding date (hello corona) they are unable to credit us. BOOO poor customer service! They should be ashamed of their business practices, especially dragging this out as long as they have without responding to a bride who is already dealing with the emotional impact of cancelling her wedding. Save yourself the trouble, read the reviews.They are a complete rip off with no regard for customer satisfaction.

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    2 months ago

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    4 years ago

    David was the best driver. Got us home safely with a smile on his face, and was just hospital and great! Thanks so much!

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    12 years ago

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    12 years ago

    I got the white school bus to shuttle guests at my wedding & it was great. The driver was on time & friendly. I have no complaints.

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    Ask the Community - Lowcountry Valet

    Review Highlights - Lowcountry Valet

    We used Low Country Valet for a bachelorette party this weekend, and we had Helena, Greg, and Michael.

    Mentioned in 8 reviews

    Read more highlights

    Private & Personal Transportation - The leading transportation and car service provider in Charleston, SC

    Private & Personal Transportation

    3.0(4 reviews)
    4.6 mi

    I travel frequently, and decided to use this as my main car service. My driver, Martin, was…read moreprofessional and great. It took a turn for the worse when Anthony became my primary driver. He constantly was distracted on his phone, and complained of helping me with my luggage. In November 2015, I requested a car to take me to Clemson, SC. Anthony was very helpful, and eventually got back to me with the set price of $506. I had been told Martin would be my driver, as usual, in the Mercedes Sedan I had requested. The day of, I get a call and am told that Martin could not be my driver, and that Anthony was outside. Not in the Mercedes Sedan, but in an SUV. No problem, I can understand things happen. As we are nearing my home in Clemson, SC Anthony informs me that he is lost. I tell him to check the GPS, and then proceeds to tell me that he had put in an address in NC. I told him the correct address, and we proceeded to my home. Not without him questioning every turn, though. We finally reach my home, in under 3.5 hours. I did pay for 8 hours, as it is garage to garage service. So everything is fine, but then Anthony tells me "Joshua, we have to talk about a price readjustment." I respond with "That's fine, we'll talk about this at another time." I had just gotten home, and was greeting my family. Since this was late in the afternoon, I assumed we'd speak the next day. As I wake up, I see a text from Anthony informing me that he is going ahead with charging my card. I immediately call him, and question this. He informs me that the additional charge is $364, but made it seem as if that was within the $506. Because, why would I be charged $364 more? After reviewing my credit card statements I see two charges, one for the original price we had agreed on, the $506, and another $364. I call Anthony to inquire about this misunderstanding, but he tells me that this is not a misunderstanding at all. After asking repeatedly why it would be an additional $364 he comes up with the excuse of the gas mileage. I then point out that it wasn't the car I had even requested. It was clear this conversation wasn't going anywhere, and I told him that I would just handle this with American Express. After a long process, I did get a full refund. There's so much more I could say, but, just don't use this service unless you'd like to get scammed.

    Scam artist. Like Joshua stated, I was given a price & he ended up charging my card DOUBLE the…read moreamount. I was charged $250+ for a total of 9 miles roundtrip. DO NOT USE THIS SERVICE. Very unprofessional & rude owner!

    Photos
    Private & Personal Transportation - Vehicle Type: Mercedes-Benz Sprinter 14 Passenger Van Seating: Up to Fourteen (14) Passengers Ideal For: Local Transportation...

    Vehicle Type: Mercedes-Benz Sprinter 14 Passenger Van Seating: Up to Fourteen (14) Passengers Ideal For: Local Transportation...

    Private & Personal Transportation - Vehicle Type: 12 passenger Ford Transit. All Around Service Vehicle

    Vehicle Type: 12 passenger Ford Transit. All Around Service Vehicle

    Private & Personal Transportation

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    Lowcountry Valet - airport_shuttles - Updated May 2026

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