First and foremost, the personnel at the Low T Clinic has been extremely accommodating and responsive to patient care. I have no significant complaints, aside from some minor miscommunications. However, their billing department is an entirely different issue. Recent interactions with them have not been positive. Before deciding to visit the Low T Clinic, I called to confirm that they accepted my insurance. I was given permission to enter.
During my initial consultation, I was informed that my insurance requires prior authorization before I can begin treatment. Alternately, I can pay $225 for the month (the military discount) and that will cover me until my authorization is approved. On my second monthly visit, I was informed that my insurance company's authorization had not yet been approved and that it would take an additional two weeks. I was also informed that I had the option of delaying treatment for those two weeks or paying an additional $225 to cover me for the month.
I chose to pay an additional $225. In the third week of my second month of treatment, my insurance has not yet been processed. I have contacted billing, CVS, and my insurance provider. And I have been unable to obtain a definitive response other than "we are awaiting approval." I told my caregiver that I did not want to pay another monthly fee and delay treatment until my insurance was accepted. Sadly, I was charged an additional $225 the following week. I've had periodic contact with low T Clinic invoicing, and they've always been excellent about providing me with the most up-to-date information within one business day. Highly proficient.
Until I inquire as to why I was charged a third time despite my request not to be charged until my insurance was approved. Since that communication on May 31st, there has been radio silence. Today, when I visited the clinic to convey my frustrations and concerns, I was basically told that nothing could be done. I am aware that this is a back-of-the-house issue and that they cannot do much about it because they are merely providers. However, I am frustrated by the initial miscommunication regarding the information that I could delay treatment and that my bill situation had been resolved.
Now I'm told that statement was false and that there was a mandatory three-month cash payment requirement. Now I'm fairly certain that when the provider told me this, they did not anticipate that it would take over three months to process my authorization. But it has, so I believe there was a disconnect in the dissemination of accurate information.
In addition, if you're contemplating the Low T clinic, we recommend calling ahead to determine if they accept your insurance and if pre-approval is required. If you discover upon arrival that pre-approval is required, it would be prudent to turn around and leave. Unless you have the funds, you may do as you please. Since they have already charged me and are unwilling to refund the money, I will continue treatment and update this review each month I pay for treatment. Determine how long this will take. read more