TLDR: Ghosted by Loveview when we requested to withdraw, won't refund fees, operating against their own policies. Horrible communication & organization overall.
The facility is a 3/5, organization 2/5, but the overall experience we had with Loveview so far is a solid 1/5.
Facility: We visited the facility twice, and the place was eerily quiet both times. The kitchen was empty, we were told that they had one lunch lady to cook for all the kids, but we visited at afternoon snack time and there was no one there.
Organization: We had to enrol at Loveview out of desperation purely because nothing else around us was available. Out of 10+ daycares we visited, Loveview was the most unorganized, it was no wonder that they were the only ones with spots available when other places had waitlists until next year.
There is only one person, Maria managing the entire facility, so she's often not at her desk to answer the door or pick up the phone, the office is a mess and communication via email is always delayed. When we registered, we weren't given any information about the first day or things to pack, I had to keep asking questions to get information out of them. The entire registration process was on paper, no digital trail of anything, it's an operation from the early 2000's. Although they were nice people, they did nothing to help us feel confident about this very big milestone of sending our baby into their care.
Our enrolment:
We had to withdraw our enrolment less than a week after we registered because of unforeseen personal reasons. Our registration included first and last month payment and a registration fee. Their cancellation policy states that we must provide written request to withdraw a month prior to last day, and at the time I submitted my written request (May 24th), it was over a month before the supposed "last day" (July 31st), since we had paid for 1st and last month. So according to the logic of their cancellation policies, I expected a refund of one month fee, understanding that the deposit and registration fee was non refundable.
However, Loveview's response to my request was "since it's so close to his start date, we're not gonna refund you anything, but we'll take your son in for the 2 months you've paid." Which I found very condescending, since I had to withdraw BECAUSE we couldn't attend, so this meaningless "offer" was an absolute joke.
I have requested to speak to management, since this entire communication was between us and a person subbing for the principal, I have followed up to my request multiple times, and this is now day FOUR since they've ghosted me.
Parents, I would really recommend avoiding a place where they'd shut you out the second you request for the refund you're rightful to receive. I can't even imagine the kind of treatment my son would've gotten here, if I had taken the offer and sent him during the two months they've offered to take him.
Maybe this is a price I had to pay to avoid a mistake of entrusting my baby with Loveview. read more
