We looked all over to find a place that could do dentures for my mother, who can't get out of her wheelchair. A lot of places couldn't accommodate a wheelchair, but this location did. The staff were quite nice and helpful, and the dentist was very sweet. They made my mom a really nice pair of dentures, that she is breaking in. read more

I had a tooth pulled and a crown after spending 4000.00 I am in pain from my crown and called and return for an evaluation and was told I need to see a specialist for my crown and was told that the could only refund me 600.00 and after a month I'm still haven't seen any credit or refund on my account I have proceeded by filing a complaint with the dentist board and I'm still in pain and I've left serval message I just get the run around ! I would not recommend this dental office to anyone they are rude unprofessional this office should be shut down the Denist that pulled my tooth talked the whole time about her personal life with the hygienist assistant and I don't think that should had been happening during my visit also poor service read more

I hate this company so muchhhhh im beyond frustrated with them not helping me and not getting the job done im paying them and still having issues I wish I never came here the amount of money I had invested for my teeth here and they destroying it i hope everyone sees how bad they are I was a fool thinking they could fix my teeth and Ived had nothing but problems and taking my money away over 5 months and still no comfort on my teeth they worked on after my fillings then a root canal my mental health is messed up cause of this problem they cannot fixed with my teeth but yea to take my money Please avoid this company!!! read more

The whole staff was very friendly and informative! It was my 6 yo son's first visit there and they made him feel comfortable and at ease. He has to have some teeth removed. Dr. Porter was very informative about the whole process from start to finish and answered all questions I had. Then the hygienist, Alexis, started cleaning his teeth and she also went over the whole teeth removal process with me, which was very nice. She also gave me a little more info on some possible scenarios that could arise during the procedure and made sure I was ok and comfortable with these possibilities. Then at checkout with the front desk, Megan also went over the procedure with me and was very friendly. I was impressed that the whole staff was very informative and knew details that sometimes only the doctor and nurse would know. She also said that if I think of any more questions before his next visit to feel free to call at anytime. It was a very great experience and I will definitely recommend them to my friends and family! read more

OMG the team here is beyond AMAZING!! the front desk ladies are extremely kind and patient, very professional. Dr. Hoffman and her assistants were very very kind and pleasant, again very very patient. I was extremely anxious for the visit they helped me relax and made sure to be as comforting as they could be. Needless to say 24hrs after my oral surgery, I feel no pain on either sides of my mouth, I've had to take very little pain meds that were prescribed and I cannot wait to go back to visit and make this my permanent Dental office. So again Thank Dr. Hoffman and team read more

I am happy to have finally found a dentist that takes the whole family's insurance (chips Medicaid & whatever my job is providing for the year) AND they are open on Saturdays AND *extra bonus* Dr Katherine Hoffman and her staff are absolutely wonderful! My kids loved her and so do I! read more

Refused to see me for a dental emergency. My tooth was falling out and had to end up finding another dentist right away to address the issue asap. I don't recommend this stupid place to anyone with a dental emergency.. it clearly states online and on their door that same day emergencies are seen.. whatever.. plus the receptionist are rude. read more

I was in a contract for two years, and my appointments were being canceled a lot. I saw so many different dentists that I lost count. They will make you pay $10 per visit, I wasn't being seen Monthly but was being billed monthly and they will tell you call if you have any problems but when you do you can't get an appointment. I'm now 4 months out of my contract, and my teeth aren't complete. They want me to pay for monthly visits now, knowing I haven't been adjusted since October due to them canceling my appointments. Plus, it's $700 for retainers. Don't waste your time or money. Go elsewhere, I did my part and got an incomplete job and now have to go to a different ortho to finish the job. read more

RUN, don't walk away from this office!! I have been in horrible pain for several days and this office keeps giving me the run around.

Before making the appointment, I made sure they take my Government Employee insurance. I went to the Pasadena office for a routine cleaning. They girl checking me out was new and being trained with my transaction. It was addressed at my checkout that both my insurance (health and dental) have to be billed/file a claim. 4 months later and I'm getting bills for amount due. I called repeatedly about the proper filing of my claim. No return calls. No emails. I finally get through to someone after another bill that is now adding a finance charge fee. After being "disconnected" twice, I got through to someone in the office that looked at my account. I was then told my insurance didn't cover all the charges so I was expected to pay the remainder balance. I asked if they submitted claim to both insurance? I was told that they NEVER file a claim with medical, only dental and I needed to take up the problem with insurance company. This office should not advertise that they Will properly file your claim when the staff obviously does not know the proper procedure to file for government employees. I will be filing a complaint with the BBB. The staff needs training on Insurance billing and customer service. Do not go here!!!! read more

The office has been good the regular dentist and pediatric dentists have been wonderful. Did not have a good experience with the ortho visit. They didn't allow me to stay with my child I wanted them to show me how to floss his teeth and brush them the girl said I will come get you before he gets done that was a lie she did not and now I am here waiting which will be long because they already started working on another child it is ridiculous because she failed to do what she promised. This is a disappointment and very upsetting. I would not recommend anything for ortho from this location only the other ones are good not ortho. For the amount we pay we should be getting excellent service not suffer as if this was my mistake next time I'd better not be told to leave his side. If I could rate the ortho visit a zero that is what I would of given this visit !!!!!! Awful read more

They can't even do a proper teeth cleaning correctly. And they always seem to be short staffed!! Horrible horrible place.

If I could leave less than a 1 star review I would. My dental insurance covers in network providers at 100% twice a year. I figured I'd go there and give it a chance after verifying they were in network and had a pediatric dentist. To my surprise they charged me $100 at checkout even though I told them I knew it was incorrect. After the appointment and dealing with insurance, who had gone through the process of explaining my benefits, I received a phone call from a staff member who was rude, condensending, and inconsiderate, stating that my insurance was incorrect. Now I have to wait several weeks for my explanation of benefits to come in from insurance showing I owe $0 in order to be refunded my $100. To them it may "only be $100" but for me that feeds my family and is an unacceptable mistake. read more

The pediatric clinic i give 1 Star! The adult clinic I give 4 stars. I brought my 7 year old daughter in for her biannual cleaning and the pediatric hygienist spent only about a minute and a half cleaning my daughters teeth and didn't floss afterwards. When I asked the hygienist why she didn't floss her teeth she said they only floss older kids teeth. Absolutely baffled by her response I asked why and she said because the little kids don't need to floss. I informed her supervisor and the office manager and they sent another hygienist to floss her teeth. Moral of the story is if you bring your children to the pediatric hygienist here you'll need to supervise. As far as the adult hygienist, I had my teeth cleaned right after and she did a fantastic job! I will definitely go back for my cleanings. read more

Worst experience! Rude office manager! Arrived at 1:45 for 2pm appointment waited 2hr before being seen to tell me it will cost over $400 to extract a tooth! Dentist was not concerned at all about his staff! I was the first one in there walked out and won't give them my money! Absolutely HORRIBLE place! read more

horrible staff, i dont recommend this place to anyone that has any sense of how to spend their money. its an absolute waste and the staff will treat you absolutely terrible for voicing your limits. one particular woman is extremely fidgety and works fast and will deliberately make you feel at fault for her bad work ethic. when i tried to lift my hand to let her know i wasnt okay i was met with frustration that she couldnt finish the job and right after she irritatedly said "do you want someone else to work on you?-*looks over at someone else* come and work on this one please," and without my reply this other person started working on my teeth. granted this person was very delicate and took their time and seemed much more organized. if you get the seemingly new girl here you better pray for dear life because shes about to make you feel like a piece of garbage for nothing. read more

My 8 year old son needed 1 filling which is covered by insurance. Despite his maturity beyond his age the pediatric dentist (money grubbing quack) would only do the procedure if he was fully sedated. I explained that he was mature beyond his years and had had a filling at age 6 with no sedation. The money grubbing quack refused resulting in a bill of nearly $650 just for the sedation. He had the filling done at Clear Lake Modern Dental, better qualified, fluent English speaking denists, with no sedation for under $150, which insurance paid. Stay away from this place. There are more reputable dental offices with better qualified dentists in the area. read more

Very helpful and friendly staff here. Im very happy with the work they did. They brought me right in at my appointment time no waiting I have zero complaints read more

DENTAL TERRORISTS = LOVETT DENTAL IN PASADENA Please read this if you value your TEETH! Your TEETH will thank you! LOVETT DENTAL = FEWER TEETH, LESS MONEY AND A MISERABLE CUSTOMER EXPERIENCE. Their customer service experience is a prime example of a chain of Dentists who milk your insurance, give rotten service and do not stand by their work!!!! I went in for a root canal. I immediately got a massive infection. An Apical Cyst developed at the root and yet, the dentist did not act. It only got worse. My face swelled up like I had the mumps within 48 hours. Pain city. Ultimately, I had to get the tooth extracted. The dentist was nice enough, but he was no longer in his prime. Period. RED FLAG: I called Lovett's after hours emergency number/answering service. They said the office was closed (I knew that answer!!!). I said I had an emergency and they said I had to "wait until Monday". Seriously?? I took my butt to the ER. They fixed me up with nerve blockers for pain and antibiotics. When I complained to Lovett's manager named Stephanie, she said that the answering service had no record of my call and that there was nothing she could do. She was not helpful nor empathetic to my situation. Thumbs down for her. I called their Patient Advocate number and they had to "talk to their supervisor". Never heard from them again after I left them numerous messages. When I was there in person, most of the front desk people were checking out their smart phones and they acted as if any live customer who was in front of them was simply an insect that would quickly get out of their face. The office manager, was busy surfing the internet on a nearby computer and talking on the phone with someone about her daughter. I'm aware of medical risks vs rewards, but a root canal is too basic for an expert to screw up. I've had 2 previous ones in 20 years and no problems. After my deductible for the root canal ($700.00), an extraction ($150.00) and my deductible for the ER visit ($800.00), I'm minus a tooth and minus nearly $2,000 to a bunch of Dental Terrorists. If you go and give your money to these DENTAL TERRORISTS, you do so at your own risk!! NOBODY ever stepped up and took ownership for this medical blunder. EVERYBODY buried their head in the sand. COWARDS!!!!! I wish I would have read some of the previous bad reviews first. It would have me saved time, money and the aggravation!! Degrading experience. RV read more

BEWARE- This place is full of liars an false advertisement. They gave my husband a written price of three crowns . We went into lockdown an of course every thing was closed . As of two months ago he being the patient ,felt safe enough to go fourth with his dental procedure he needed badly. They wouldn't honor the price THEY gave him . They demanded a 1000.00 more dollars for same services. After I called when they did managed to reopen , they told me on the phone not to worry , that they would honor the price- FLAT OUT LIE!! The office manager who sounds like a 12 year old child , apparently acts like one too. She was rude an trying to belittle me by throwing out words like " HEPA act " which had nothing to do with what I was asking her . That one is not too bright . Then I called main office number, which the man sounded like he was on the toilet during our phone conversation,. Seemed like he was from Puerto Rico and didn't even know who Lovett Dentist was. Don't waste your hard earned money. I rather get my dental work done at Walmart, at least they have price match guarantee LOL!! read more

UPDATE: The people here are so nice. Garry at the front desk it great & the dentist I had (I dont remember his name, but the younger one) is super funny and nice. if you can just get ahold of them then once you're here all is well. I don't think I've ever had such a problem with service in my life. Last time I needed to get info on my wisdom teeth removal I was hung up on the first 2 times I called, left on hold for over 15 minutes a 3rd time & finally the 4th or 5th time I spoke with a really nice lady who helped me out. Now I'm trying to get a referral to go to a different surgeon for my wisdom teeth removal and I've now called twice with no answer - just automatically put on hold. I've been on hold now for about 13 minutes and I'm just so over this place. I've had different dentists each time I've been here, the last one was really nice but that doesn't matter if I can never get an appointment with him because no one answers the phones. Just not very professional. read more

Don't bring your baby here!! The staff is great but the dentist is more concerned with giving (VERY) outdated advice on what to feed your baby & using scare tactics than actually listening to you or looking at their teeth. I really hope she doesn't condescendingly talk too many people out of nursing (do you, but it's not worse than formula? and why would I cut nursing entirely to give cow milk ??????) & make them eat things babies really shouldn't !! Not updating your medical recommendations in a few decades seems pretty negligent to me. Also CALL your insurance they are scamming and charging health insurance vs dental. read more

Terrible place, had my wife go in for a cleaning, not only did they take forever to assist her but when she asked where was the doctor, they responded with " he's in a meeting" ..... after waiting for a while, they did her check up and they refused to do her regular cleaning because she didnt want to do all the extra stuff the doctor "recommended" to do. If this isn't the real definition of milking the insurance i dont know what is. I will definitely recommend going to a different place. read more

If you don't want to be waiting for an hour or two I would definitely not recommend this place. It's ridiculous that they schedule you for an appointment and they still have you waiting for close to two hours just for a normal clean up. It is very unprofessional to do that to your customers/clients. read more

The service was great. I called yesterday and Christiana at the front desk was able to squeeze me in for the next day and although she told me up front that they don't do cleanings on the same day for new patients, she squeezed me in for that too. I was able to do all the paper work online so when I got to my appointment all I had to do was sign the privacy form and done. They called me to the back right on time of my appointment. The technician Rodney took my X-rays was hilarious once he found out I am a packers fan. He's a bears fan lol but everything was in good fun. Then I met the Dentist also a bears fan lol and he was quick, listen to my needs, did the exam and was done. I did have to wait awhile for the cleaning, but again they told me I was being squeezed in. Over all awesome experience. Thanks guys! read more

BEWARE! I went to this location today for a cleaning and the hygienist there refused to do the cleaning unless I agreed to do a "deep cleaning." I was told that I have bone loss and, unless I do a deep cleaning every 3 months, I could close my teeth! I asked for the dentist. He did a quick exam and, while I do have some bone loss (aging), there's nothing requiring a special treatment. The hygienist still refused and the dentist had to do the cleaning himself. I've never been to a medical office where I was refused treatment. I thought I was being punked or something. The amazing fact is that 6 months prior this same hygienist scared me with loosing my teeth and in that instance the dentist said I was fine. After complaining to the office manager at length, I thought something would be done. Apparently not. Obviously this will be my last visit to Lovett Dental. read more

Think twice before entering the doors of this dentist. As nice as everyone is, that doesn't count if the service is really bad. All the other comments cover as much as I would say about this place. Enter at your own risk!! read more

They charge your medical insurance instead of dental insurance, which my medical insurance only covers 70% as my dental covers 100%. Resulting in a $100 fee that shouldn't even exist! Then after speaking to my insurance and realizing what was done they showed no cooperation to help. Horrible establishment and will NEVER do business here again. And will make sure ALL my friends know they do this. read more

The lady in the front at the far corner, near the window and wall, was rude and condescending. She spoke to me as if I was a teenage parent living off of the streets. It was kind of hilarious watching her figure out the proper words. It didn't help, she was obviously judging and trying to belittle me. She was telling me my son NEEDS braces, even though I I said he's not getting them. "Well, he NEEDS them!" I don't think the official personal understand that they NEED patients to have a successful business. It doesn't matter how they pay or dress (you'll be surprise that they don't live on the streets and age of 41) don't judge and treat them inferior. When we decide to get my son braces, we're going to Bailey so NO Ma'am, he's not getting them at your facility. read more

I have to say this is the best place ever!! Excellent service from start to finish!! They make you feel right at home. I smiled even through the pain.. I highly recommend this dentist office!!! read more

Possibly worst dentist office in Pasadena area. Come in for simple cleaning and get quoted for several thousand dollars procedures that i do not want from them all or nothing waste of time and completely frustrating. read more

I booked my first appt 2 months ago with a very nice lady. I showed up to that appt and was canceled on because of how far behind they were, no biggie. I rescheduled. The day before my next appt, they called me and cancelled because they were short staffed, again.. no biggie. A little annoyed but I realize stuff happens. I show up today and was told in a VERY rude and condescending tone that I wasn't correct about my insurance information. I did say that she didn't have to be rude and explained what happened on my phone conversation 2 months before about my insurance. She proceeded to say that what I was saying wasn't correct. At the same time, the dentist was about to leave the office and she informed him that he had a new patient (me). He left out the biggest grunt and was NOT happy. At this point I said a few choice words (wasn't the proper way to react) but then walked out. I would NEVER recommend this place and now that I have read all the other horrible reviews, I'm surprised this place is still operating. The only reason that left a 1 stair is because 0 stars is NOT an option!!! read more

Love the staff. Very accommodating and great bedside manner and great service. Makes my children feel very comfortable. Would 10/10 recommend. read more

This place is horrible!!! They do not care about time management at all. My appointment was for 11:15 am and i wasn't seen until 12:30. That's over an hour of just waiting! When I finally was taken to the back it took the dentist an additional 30 mins to see me and all he did was look into my mouth and give "expertise opinion." He basically said I need braces and to have all four of my wisdom teeth pulled. I just looked at him like yes that is why I am here! Duh! It literally took him 2 mins to access my mouth while I had to wait for almost 2 whole hours and miss additional time at work. I asked could my price be adjusted when it was time to pay and they said no they can't predict the doctor's schedule. My experience was absolutely horrible!! I wouldn't recommend this place to anyone! They have horrible customer service and don't value their customer's time or consumer dollars. read more

Great service and a great job. Mrs. Stefani was great and very professional. My whole family will be returning. Robert read more

Worst dentist office I have ever been to. They are only concerned about the money. I explained to the receptionist what I wanted done which is usually about 120.00 and they came back with a quote for 3440.00 I just walked out along with another patient that was very upset with them. The dentist is so old that he looks like he should have retired 20 years ago. read more

My boyfriend came here to get 2 wisdom teeth extracted. Afterwards both holes got dried sockets. He went to a different dentist to get further treatment, they confirmed that whoever did the extractions did a poor job. His experience was horrible, I felt so bad for him. I have since tried calling to schedule a cleaning because the prices are so low & I am stuck on hold for so long eventually I just hang up. read more

Worst dentist place ever!! This will be the last visit here for my kids! I will definitely be looking for a new dentist! Service is super slow and staff are unfriendly! Over an hour wait every time kids have appointment!! I have heard of bad reviews from most Lovett Dental! Don't go here! read more

I am fresh off a visit and can say that I will never be back. Arrived at 8:00 for my 8:30 appointment and was not seen until 10:30. Facilities are one large room with 4 chairs with one doctor serving all. It was like dentistry drive-thru, I felt like a number and not a patient. read more

I'm having a hard time even giving them one star. Worst dentist I have ever experienced. They are short on staff and the staff that does work is not very accommodating/friendly what so ever. Got a root canal done two days ago and it has been infected ever since, not to mention they will not take me in as an emergency patient, but I can sit in the waiting room and "hope" they can squeeze me in today. Needless to say I am now going to see a different dentist who has time for emergency patients and is going to fix this disaster. So good luck to those who go there for any dental procedure. Hope this review helps you. read more