It seems a lot of furniture stores tend to struggle with customer service. This cannot be said…read moreabout Furniture Row. I can only speak for Stacey because she was the one that helped us for three days looking for furniture. She was knowledgeable and had a lot of patience with us. Unfortunately, we found a couch at a different place only because of availability. Even with everything Stacey did for us, she continued on with the upmost professionalism and kindness congratulating us on finding another couch that suited us. I'll always keep her in mind as we continue to furnish our home and you should as well.

We wanted to pick up two mattresses today & they did it for us! Nice and helpfull people. I may…read morereturn one of the mattresses so we will see what happens then

We were greeted when we walked in. There weren't any pushy salesmen hounding us while we walked…read morearound. This place is huge and has a huge selection to choose from. They even have a playground for the kids to play in while you shop. They also have a bar area and you can actually order food and drinks as well. This has to be one of the most upscale furniture stores I've ever visited in my life. We are not in the market for a new furniture set, we are actually looking for an entertainment center. In the event, we do start looking for actual couches, we will definitely come back here.

We walked in and were greeted right away. They asked what we were shopping for and pointed in us in…read morethe right direction. They are not commission based so not pushy at all which was a relief. They have little push carts for the kids to ride in. We browsed the large selection of couches and came across the cafe. Ordered some snacks and drinks. We found a couch we liked and an employee walked us through the purchasing process which was very easy. We paid slot less than what we expecting to pay. They have couches for every budget! Our couch was delivered the next day for free!

I went in last week for a new desk - not a big purchase - but I was greeted quickly and warmly by…read moretheir employee Robert Jones. Robert was very patient with my questions, my needing to see every desk in the store, and with my eventual purchase. And beyond his patience, his knowledge about their products was exemplary. I highly recommend Havertys and Mr. Jones specifically.

We purchased a Regis Sectional for $7499.99 and it was delivered 08/2022 we paid $999.99 for the…read moreGuardsman Gold Plan. We have had multiple issues including a broken recliner since March. Let me just say the warranty program SUCKS. They are non-responsive, unprofessional . The saddest part is that Haverty's has nothing to back up their product or the warranty plan they sold to me. Below is the latest response from Haverty's "Good afternoon, we apologize. The needed part is imported. It takes little longer to arrive than a domestic part. Please contact Guardsman if you're needing to discuss the claim. Thank you."

I really dont know what it is about the people that work here...somber, rude, do not greet people…read more That is my #1 pet peeve at small stores. I was waiting in line to buy a gift card. 2 ladies at the register, one being Camille. Neither one greeted me. And today was a hell of a day which would have been nice if I got a "good evening, I'll be right with you" nope didn't get that. And just so indifferent when I went to go Pay. Maybe I should of been the bigger person and not snatched my receipt from her after she said..come back to see us....which no I will not. And I'll definitely tell my friend that's getting this gift card to go to a different location. Maybe people are nicer and like their job there.

Interesting selection of home goods, very helpful staff. The manager of the Kirkland's at the Forum…read moreis especially helpful and kind.

Nice store. Very well stocked and lots of options and ideas for decorating the house…read more Staff was very friendly and extremely helpful! The value for the price was great. They offer military discounts!

I love walking around in here, they have some wonderful home decorations. The prices aren't as…read moregreat as they were when it was Garden Ridge, but they have more "modern" selections.

The store is beautiful, clean & everyone is friendly and helpful. 60 day price guarantee helps you…read morefeel like you don't have to wait for your purchase and know you will still get the best price! Selection from modern and traditional, but with a bit of a flare!

I have been waiting two months to get my furniture and then they just called and said they won't…read moredeliver it for another two days so I won't get my furniture till Wednesday. Terrible service terrible terrible.

I recently purchased 2 recliners from James Ramirez. He was…read morenot pushy, he waited patiently for us to decide and he was very informative. Once the recliners were ready for delivery, we ran into a little snag, but between James and Jose Guerra (store manager), they were able to overcome the problem and both recliners delivered today exactly at the time they promised. The delivery went smooth and we love our new recliners. 5 stars for James Ramirez 5 stars for Jose Guerra 2 stars for the fulfillment process that Ashely uses.

Horrible they move around numbers they made me buy another mirror for I can get my other one return…read moreit was I horrible experience

Our sales person, Sarah, was very helpful in the selection. The selection was perfect for the…read morespace. The moving team was professional, careful, and considerate. We are Bob Mills "people"!

Excellent service always. Many thanks to my sales…read moreassociate, GiGi. Great customer service, very responsive with text notifications and emails.

So the customer service here was great. As well as the prices and the furniture here is great…read more My only issue is, I've ordered a bed may 22. We were told it would be 1-3 weeks for delivery because it was coming from California. And that he would keep us updated. I wasn't happy about the time line but had been looking for a good day bed for awhile to use for my family when they came to visit. Which I did delay since I didn't have the bed for them to spend the night on. On June 5th we called on the status of our bed. Because we hadn't been called in 2 weeks. He told us it would be another 4 weeks. And he would keep us updated with calls and texts. It's June 27th now. Which he still has 6 days to deliver. But we haven't been updated at all since June 5th And he said he would keep us updated so we could make sure someone was home for delivery. I would not have agreed to this purchase if I had known it would turn into a 6 week wait. We plan on calling again Monday June 28th. I'm pretty disappointed in the lack of updates that he promised us. If it's another couple weeks wait when we call, I do plan on canceling the order and purchase a different day bed as I have family coming over July 3rd and need a bed for them. I will update my review based off how the owner handles our call/refund.

I do not recommend this place to any one dont waste your money in this junk yard I bought a bedroom…read moreset and not even a year and the bed frame broke and to top it off I was sold a mattress full of bed bugs they say they have guarantee and thats a lie taking these people to court

Awesome shop! I found this place thru a posting on Facebook marketplace. They were selling a…read moreBEAUTIFUL piece that I just had to have in my art collection. The Owners were so kind, they wrapped my art in bubble wrap and tissue paper to ensure it's safe travels to its new home. Prices are reasonable, wide variety of antiques in store. Will be back to buy more items for my home. Y'all need to check them out! You're bound to find something you love that will add to your space and give it a curated feel.

I love this store. Everything is wonderfully curated and very reasonably priced. They have a great…read moreselection of art, frames, candles and things.